Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Volusion
Volusion is an all-in-one ecommerce platform that provides small business owners with the site-building tools, shopping cart software, and marketing features needed to launch and manage an online store.
Quick Comparison
| Feature | Smartsupp | Volusion |
|---|---|---|
| Website | smartsupp.com | volusion.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $35/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1999 |
| Headquarters | Brno, Czech Republic | Austin, USA |
Overview
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Volusion
Volusion provides you with a comprehensive toolkit to build, manage, and expand your online storefront without needing advanced coding skills. You can choose from responsive themes, customize your site layout with a drag-and-drop editor, and manage your entire inventory from a centralized dashboard. It simplifies the technical side of selling online by handling hosting, security, and payment processing in one place.
You can track your store's performance with built-in analytics and optimize your reach using integrated SEO and social media tools. Whether you are selling a handful of products or managing a large catalog, the platform scales with your sales volume. It focuses on providing a stable, secure environment so you can concentrate on fulfilling orders and growing your brand identity.
Overview
Smartsupp Features
- Unified Dashboard Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Volusion Features
- Site Builder. Create a professional storefront quickly using responsive themes and a drag-and-drop editor that requires no coding knowledge.
- Inventory Management. Track your stock levels in real-time and organize products by categories or variants to keep your store organized.
- Secure Checkout. Provide your customers with a safe shopping experience through integrated SSL certificates and PCI-compliant payment processing options.
- SEO Toolbox. Improve your search engine rankings by easily editing metadata, URLs, and alt text for all your product pages.
- Social Media Integration. Connect your store to Facebook and Instagram to sell products directly where your customers already spend their time.
- Performance Analytics. Monitor your sales trends and customer behavior with built-in reporting tools to make data-driven business decisions.
Pricing Comparison
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Volusion Pricing
- Up to $50k annual GMV
- Unlimited products
- Unlimited bandwidth
- Online support
- Secure checkout
- Free themes
- Everything in Personal, plus:
- Up to $100k annual GMV
- Phone support
- CRM tools
- Newsletters
- Import/Export tools
Pros & Cons
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers
Volusion
Pros
- Intuitive dashboard makes daily order management simple
- Strong built-in SEO tools for organic growth
- No transaction fees on any pricing tier
- Responsive customer support via chat and phone
Cons
- Annual sales caps force automatic plan upgrades
- Limited selection of free design templates
- No built-in blogging platform for content marketing