Social Solutions Reviews, Pricing, Features & Alternatives in 2026
Social Solutions provides comprehensive case management software designed to help non-profit organizations and public agencies track participant progress, measure social impact, and streamline complex data collection and reporting processes.
Social Solutions offers a robust suite of case management tools, primarily through its Apricot and ETO platforms, to help you transform how your organization handles data. Whether you are a small non-profit or a large public agency, you can move away from scattered spreadsheets and manual tracking. The software allows you to centralize participant information, track service delivery in real-time, and generate the detailed reports required by your funders and stakeholders.
You can manage the entire participant lifecycle from intake to outcomes, ensuring no one falls through the cracks. By using these tools, you gain a clearer picture of which programs are working and where you need to adjust your strategy. The platform focuses on performance management, helping you prove your impact with hard data so you can secure more funding and serve your community more effectively.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop struggling with fragmented data and start focusing on your mission. Social Solutions gives you the specialized tools needed to manage complex social service workflows and demonstrate your organization's true impact.
Customizable Intake
Design your own digital intake forms to capture the exact participant data your specific programs and funders require.
Outcome Tracking
Monitor participant progress over time with visual indicators that show exactly how your services are changing lives.
Advanced Reporting
Generate professional reports for board members and grantors with a few clicks using pre-built templates or custom queries.
Referral Management
Coordinate care by tracking referrals to external partners and ensuring your participants receive the full spectrum of support.
Role-Based Security
Protect sensitive participant information by setting specific access levels for different staff members and departments.
Goal Setting
Collaborate with participants to set measurable goals and track milestones directly within their digital case files.
Integrations
Microsoft Excel
Salesforce
Power BI
QuickBooks
Pricing Plans
Social Solutions uses a custom pricing model tailored to your organization's size, user count, and specific data needs. While they do not offer a standard free version, you can request a personalized demo to see how the platform fits your budget. Pricing typically scales based on the complexity of your reporting requirements and the number of participants you manage.
Pros & Cons
Based on feedback from non-profit professionals on G2 and Capterra, here is what you should consider before choosing Social Solutions:
Pros
Highly flexible forms that adapt to unique program needs
Powerful reporting capabilities for complex grant requirements
Centralized database eliminates the need for multiple spreadsheets
Strong focus on measuring long-term participant outcomes
Cons
Significant learning curve for administrators and new users
Initial setup and configuration can be time-consuming
Customization often requires dedicated staff time or support
Who Should Use Social Solutions?
Perfect for mid-to-large non-profits and government agencies that need to manage complex case loads and report detailed outcomes to funders.
Best for Company Sizes
mid-market
enterprise
Popular Industries
non-profit
government
education
Our Verdict
Social Solutions is a top-tier choice if your organization has outgrown basic tracking and needs to prove its impact through rigorous data. The platform's strength lies in its deep customization and sophisticated reporting, making it ideal for agencies managing multi-year grants or complex social programs.
You should be prepared for a steeper learning curve and a higher price point than entry-level tools. However, if you need a single source of truth for participant data and the ability to generate high-level insights, this is a highly recommended investment for your long-term growth.
Ready to Try Social Solutions?
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