Splunk On-Call
Splunk On-Call is an incident response software that aligns log data with on-call scheduling to help your DevOps teams collaborate, troubleshoot, and resolve critical service outages faster.
Cisco ThousandEyes
ThousandEyes is a digital experience monitoring platform that provides end-to-end visibility into the internet, cloud, and enterprise networks to help you resolve performance issues across your entire digital ecosystem.
Quick Comparison
| Feature | Splunk On-Call | Cisco ThousandEyes |
|---|---|---|
| Website | splunk.com | thousandeyes.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $5/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 15 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2010 |
| Headquarters | Boulder, USA | San Francisco, USA |
Overview
Splunk On-Call
Splunk On-Call, formerly known as VictorOps, is a purpose-built incident management platform designed to make on-call rotations less painful for your engineering teams. You can automate the entire incident lifecycle by routing alerts from your monitoring tools directly to the right person at the right time. By centralizing your alert data, the platform ensures that your team has the full context needed to diagnose problems without switching between multiple tabs or tools during a crisis.
You can manage complex on-call schedules, set up automated escalation policies, and use native mobile apps to respond to incidents from anywhere. The software focuses on reducing your Mean Time to Resolution (MTTR) by providing a collaborative timeline where your team can chat, share snippets, and track remediation steps in real-time. It is particularly effective for DevOps and SRE teams in mid-market to enterprise organizations who need to maintain high service availability.
Cisco ThousandEyes
ThousandEyes gives you a complete view of the digital paths your data takes across the internet, cloud providers, and internal networks. You can see exactly how your users experience your applications, whether they are working from home, in an office, or accessing services via a third-party API. By mapping every hop between your users and your services, you can pinpoint exactly where delays or outages occur, even when the problem lies outside your own infrastructure.
The platform helps you reduce mean time to identify and resolve issues by providing actionable data you can share with service providers. You can monitor SaaS performance, optimize SD-WAN deployments, and ensure your customer-facing websites remain reachable and fast. It is designed for IT operations and network engineering teams at mid-market and enterprise organizations who rely on complex, distributed environments.
Overview
Splunk On-Call Features
- Automated Escalation Set up custom rules to ensure critical alerts automatically find the right engineer based on your live on-call schedules.
- Incident Timeline View a unified stream of monitoring data and team chat to understand exactly what happened and when.
- Mobile Incident Management Acknowledge, resolve, and reroute incidents directly from your phone using native iOS and Android applications.
- Transmogrifier Attach runbooks, graphs, and automated notes to incoming alerts so you have instant context for every page.
- On-Call Scheduling Create and manage fair rotations with drag-and-drop shifts and easy overrides for vacations or sick leave.
- Reporting and Analytics Track your MTTR and alert volume trends to identify burnout risks and improve your system reliability.
Cisco ThousandEyes Features
- Internet Insights. View a real-time map of global internet health to see if outages are affecting your users before they even report them.
- End-User Monitoring. Install lightweight agents on employee laptops to track the performance of critical applications like Zoom, Salesforce, and Microsoft Teams.
- Cloud Agent Network. Run tests from hundreds of pre-installed global locations to simulate how customers in different regions experience your digital services.
- BGP Route Visualization. Monitor your internet routing paths and get alerted when malicious hijacks or configuration errors redirect your traffic unexpectedly.
- Device Layer Discovery. Map your internal network topology automatically to see how physical hardware performance impacts the overall digital experience of your team.
- Shareable Snapshots. Generate interactive links of performance data to prove to ISPs or cloud providers exactly where their service is failing.
Pricing Comparison
Splunk On-Call Pricing
- On-call scheduling
- Email and SMS notifications
- Mobile app access
- Basic integrations
- Incident history
- Everything in Starter, plus:
- Unlimited integrations
- The Transmogrifier tool
- Advanced reporting
- Post-incident reviews
- Stakeholder notifications
Cisco ThousandEyes Pricing
Pros & Cons
Splunk On-Call
Pros
- Highly flexible on-call scheduling and rotation management
- Excellent mobile app for managing alerts remotely
- Seamless integration with the broader Splunk ecosystem
- Transmogrifier feature provides great context for alerts
Cons
- Initial configuration can be complex for new users
- User interface feels dated compared to some competitors
- Pricing can become significant for very large teams
Cisco ThousandEyes
Pros
- Unmatched visibility into public internet and ISP performance
- Intuitive path visualization makes complex data easy to read
- Excellent for holding third-party service providers accountable
- Seamless integration with Cisco hardware and software ecosystems
Cons
- Pricing can be high for high-frequency monitoring
- Steep learning curve for advanced configuration and alerts
- Consumption-based credits require careful management to avoid overages