SurveySparrow
SurveySparrow is an omnichannel experience management platform that transforms boring surveys into conversational chats to help you capture higher quality feedback and improve your customer and employee engagement.
Xref
Xref is an automated reference checking platform that helps you verify candidate history through secure, data-driven insights to make faster and more confident hiring decisions during your recruitment process.
Quick Comparison
| Feature | SurveySparrow | Xref |
|---|---|---|
| Website | surveysparrow.com | xref.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $99/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2010 |
| Headquarters | Palo Alto, USA | Sydney, Australia |
Overview
SurveySparrow
SurveySparrow helps you turn traditional, boring forms into engaging, chat-like conversations. By focusing on a mobile-first design and conversational interface, you can significantly increase your survey completion rates. You can manage the entire feedback lifecycle, from creating beautiful surveys to analyzing real-time data and closing the loop with your respondents.
Whether you need to measure Net Promoter Scores, track employee engagement, or conduct deep market research, the platform provides the tools to automate your workflows. You can distribute surveys across multiple channels including email, SMS, WhatsApp, and social media. It is designed for businesses of all sizes that want to move beyond static forms and build meaningful relationships through data-driven insights.
Xref
Xref transforms the traditional, time-consuming reference checking process into a streamlined digital workflow. You can initiate reference requests in seconds, allowing candidates to provide referee details through a secure portal. The platform then automatically follows up with referees, collecting structured feedback that you can review in easy-to-read reports. This eliminates manual phone tag and ensures you receive consistent, high-quality data for every hire.
You can also extend your insights beyond initial hiring with integrated exit surveys and pulse checks to understand your entire employee lifecycle. The platform is designed for recruitment teams and HR professionals in highly regulated industries like healthcare, aged care, and government where compliance is non-negotiable. By using Xref, you reduce the risk of recruitment fraud and ensure your hiring process remains fair, transparent, and efficient.
Overview
SurveySparrow Features
- Conversational UI Create surveys that feel like a real-time chat to keep your respondents engaged and boost your completion rates.
- Omnichannel Distribution Reach your audience wherever they are by sharing surveys via email, SMS, WhatsApp, QR codes, or website embeds.
- Executive Dashboards Visualize your data with custom dashboards that track key metrics and trends to help you make informed decisions.
- Automated Workflows Set up custom triggers to send follow-up surveys or alert your team based on specific respondent answers.
- NPS & CSAT Tracking Measure customer loyalty and satisfaction automatically with built-in templates for Net Promoter Score and Customer Satisfaction surveys.
- Offline Survey App Collect feedback in remote locations or at events without an internet connection using the dedicated mobile application.
Xref Features
- Automated Reference Checks. Send reference requests in seconds and let the platform handle the follow-ups so you can focus on interviewing.
- Fraud Detection. Identify suspicious activity with built-in IP tracking and browser analysis to ensure references are authentic and trustworthy.
- Customizable Questionnaires. Build tailored surveys or use pre-validated templates to gather the specific performance data you need for any role.
- People Records. Store and manage all candidate feedback and compliance documents in one centralized, searchable digital file for easy access.
- Exit Surveys. Automate the collection of feedback from departing employees to uncover turnover trends and improve your workplace culture.
- Real-time Progress Tracking. Monitor the status of every reference request from a live dashboard and receive instant notifications upon completion.
Pricing Comparison
SurveySparrow Pricing
- 100 responses per month
- 10 questions per survey
- Basic reporting
- Self-serve knowledge base
- Standard survey templates
- Everything in Free, plus:
- 500 responses per month
- Unlimited questions
- Filter reports
- Custom variables
- Email and chat support
Xref Pricing
- Pay-as-you-go credits
- Standard reference checks
- Fraud detection system
- Standard support
- Essential compliance tools
- Everything in Lifestyle, plus:
- Unlimited platform users
- Custom questionnaire builder
- Advanced API access
- Dedicated account management
- SSO and advanced security
Pros & Cons
SurveySparrow
Pros
- Conversational interface significantly improves response rates
- Very easy to set up and launch surveys quickly
- Excellent customer support team is highly responsive
- Clean and modern user interface is easy to navigate
Cons
- Advanced reporting features can be complex to configure
- Pricing tiers can become expensive for high response volumes
- Limited customization options on the lower-priced plans
Xref
Pros
- Significantly reduces the time spent on manual reference calls
- High response rates from referees due to mobile-friendly interface
- Detailed fraud alerts provide peace of mind during hiring
- Seamless integration with popular Applicant Tracking Systems
Cons
- Credit-based pricing can be difficult to budget annually
- Limited customization options on the entry-level tier
- Referees occasionally request phone calls for sensitive feedback