Switch Reviews, Pricing, Features & Alternatives in 2026
Switch is a cloud-based business phone system that integrates with Google Workspace and Microsoft 365 to provide teams with unified communication tools including voice, video, and messaging.
Switch (now primarily known as Dialpad) provides you with a modern, cloud-based phone system designed specifically for digital-first teams. You can manage your business calls, text messages, and video meetings from a single interface that lives on your laptop, tablet, or mobile device. By connecting directly to your existing productivity suites like Google Workspace or Microsoft 365, it eliminates the need for traditional desk phones and complex hardware setups.
You can easily set up new departments, assign local or toll-free numbers, and use built-in AI to transcribe your calls in real-time. The platform is built for flexibility, allowing your team to stay connected whether they are in the office or working remotely. It solves the problem of fragmented communication by consolidating your professional identity into one searchable, synced application.
Screenshots & Interface
Key Features
Stop toggling between different apps just to talk to your team or clients. Switch brings your entire communication stack into one place so you can focus on the conversation instead of the technology.
Unified Communications
Handle your voice calls, team messages, and video meetings from a single app on any device you own.
AI Call Transcription
Get automated summaries and real-time transcriptions of your meetings so you never miss a critical action item.
Workspace Integration
Sync your contacts and calendars instantly with deep integrations for Google Workspace and Microsoft 365 environments.
Smart Call Routing
Set up custom IVR menus and department routing to ensure your customers always reach the right person.
Real-time Analytics
Track call volumes, peak times, and team performance with live dashboards that help you make data-driven decisions.
Global Number Porting
Keep your existing business numbers or instantly provision new local numbers in over 70 different countries.
Integrations
Google Workspace
Microsoft 365
Salesforce
Zendesk
Slack
HubSpot
Microsoft Teams
ServiceNow
Pricing Plans
You can start with a 14-day free trial to test the full range of AI-powered features. Paid plans are straightforward and scale based on your office locations and specific feature needs. Pricing begins at $15 per user, per month when billed annually, providing a cost-effective alternative to traditional landlines.
Based on feedback from teams transitioning away from traditional hardware, here is how Switch performs in real-world business environments:
Pros
Setup takes minutes without requiring IT hardware
Excellent call quality over mobile data and Wi-Fi
Seamless integration with Google and Microsoft contacts
AI transcriptions are highly accurate and helpful
Cons
Mobile app can drain battery during long calls
Advanced reporting requires the higher-tier Pro plan
Occasional lag when switching between desktop and mobile
Who Should Use Switch?
Perfect for fast-growing small to mid-sized businesses (10-250 employees) that already use Google Workspace or Microsoft 365 for their daily operations.
Best for Company Sizes
small-business
mid-market
Popular Industries
Our Verdict
Switch is a top-tier choice if your team is already living in Google Workspace or Microsoft 365 and you want to ditch your desk phones. The built-in AI features provide value that traditional VoIP providers can't match, especially regarding automated note-taking and sentiment tracking.
While the mobile app can be resource-intensive, the sheer convenience of having your business line synced across all devices is a major productivity win. Highly recommended for remote-first companies and modern offices that need a flexible, scalable communication platform.
Ready to Try Switch?
Start your 14-day free trial today—no credit card required. See why over 0 teams trust Switch