Customer Service

Is your customer training making any real difference? When you’re trying to pick a customer education platform, it’s tough to know which solution will actually help your users adopt your product, not just finish a few courses. After analyzing Skilljar and its competitors, my research shows wasted time guessing at ROI leaves your team frustrated […]

Scaling your infrastructure shouldn’t feel overwhelming. But if you’re evaluating cloud platforms like AWS, it’s easy to get buried in technical decisions, unpredictable costs, and endless features you may never need. The toughest part? Wasting hours daily on manual scaling tasks that keep your team stuck fixing problems instead of building new things. That’s why

Battery drain is killing your location tracking apps? If you’re researching location SDKs or APIs, you know how hard it is to balance high accuracy and reliable tracking with keeping your user’s devices alive. As I’ve seen myself, poorly optimized location tracking just eats battery life, causing user complaints and frustrated developers who want their

Juggling scattered support requests gets old fast. If you’re dealing with missed emails, lost feedback, or clunky ticket tools, it’s no wonder you’re rethinking your customer support platform and eyeing UseResponse for better control. From what I’ve discovered, the clear research insight is lost customer requests are hurting day-to-day productivity by forcing your team into

Struggling to manage your customer interactions smoothly? If you’re handling multiple social channels, analytics, and support requests, it’s easy to feel overwhelmed by fragmented workflows and disconnected tools. This often means your team is stuck manually tracking conversations, with wasted hours chasing scattered messages and reports that drain energy and delay decisions. Emplifi takes a