Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
TeamViewer Remote
TeamViewer Remote is a global connectivity platform that provides secure remote access, control, and support solutions for computers and mobile devices to enable seamless collaboration and troubleshooting from anywhere.
Quick Comparison
| Feature | Freshservice | TeamViewer Remote |
|---|---|---|
| Website | freshservice.com | teamviewer.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $19/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2010 | 2005 |
| Headquarters | San Mateo, USA | Göppingen, Germany |
Overview
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
TeamViewer Remote
TeamViewer Remote gives you the power to access and control your computers or mobile devices from anywhere in the world. You can provide instant technical support to colleagues, manage unattended servers, or access your office desktop while traveling. It works across almost every operating system, including Windows, macOS, Android, and iOS, ensuring you stay connected regardless of your hardware.
The platform focuses on speed and security, using end-to-end encryption to keep your remote sessions private. You can transfer files securely, host online meetings, and even manage mobile devices remotely. Whether you are a solo IT professional or part of a global enterprise, you can scale your connectivity needs with a variety of specialized plans and features.
Overview
Freshservice Features
- Incident Management Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
TeamViewer Remote Features
- Remote Device Control. Control remote computers, tablets, or smartphones as if you were holding them in your hands from any location.
- Unattended Access. Set up permanent access to remote servers or office PCs so you can log in without a person present.
- Secure File Sharing. Transfer documents and folders of any size quickly between connected devices using a secure, encrypted tunnel.
- Multi-Platform Support. Connect across different operating systems including Windows, macOS, Linux, ChromeOS, iOS, and Android with ease.
- Session Recording. Record your remote desktop sessions to create training materials or maintain a clear audit trail for compliance.
- Remote Printing. Print documents from a remote computer directly to your local printer without needing to transfer files first.
Pricing Comparison
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
TeamViewer Remote Pricing
- Non-commercial use only
- Basic remote control
- File transfer
- Multi-platform access
- Software updates
- Everything in Free, plus:
- 1 user / 1 concurrent session
- Up to 3 assigned devices
- Unattended access
- Remote printing
- Commercial use rights
Pros & Cons
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal
TeamViewer Remote
Pros
- Extremely easy setup with no complex firewall configuration
- Excellent performance even on lower bandwidth internet connections
- Broad compatibility across almost every modern operating system
- Reliable file transfer speeds for large data sets
- Free version is highly functional for personal use
Cons
- Commercial licenses are significantly more expensive than competitors
- Strict detection of commercial use on free accounts
- Occasional lag when controlling high-resolution remote displays