SweetProcess
SweetProcess is a specialized workflow management software that helps you document procedures, create clear process maps, and manage company policies to ensure your team performs every task consistently and accurately.
TheyDo
TheyDo is a journey management platform that helps you align teams, data, and insights around customer journeys to prioritize opportunities and drive business growth through a unified customer-centric framework.
Quick Comparison
| Feature | SweetProcess | TheyDo |
|---|---|---|
| Website | sweetprocess.com | theydo.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $99/month | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2019 |
| Headquarters | Sacramento, USA | Amsterdam, Netherlands |
Overview
SweetProcess
SweetProcess helps you get all the repetitive tasks and tribal knowledge out of your head and into a centralized system. You can transform complex business operations into simple, step-by-step instructions that your team can actually follow. Whether you are onboarding new hires or scaling your operations, the platform ensures that everyone knows exactly how to perform their duties without constant supervision.
You can manage everything from standard operating procedures (SOPs) to high-level process maps and company policies. The software allows you to assign tasks to specific team members, track their progress in real-time, and maintain a searchable knowledge base. It is designed for growing companies that need to eliminate confusion and maintain quality standards as they expand their workforce.
TheyDo
TheyDo is a journey management platform designed to help you bridge the gap between customer insights and business execution. Instead of static slide decks or fragmented spreadsheets, you get a dynamic environment where journeys stay updated and linked to real-time data. You can map complex customer lifecycles, identify pain points, and turn them into actionable opportunities that your product and engineering teams can track directly.
The platform serves as a single source of truth for organizations looking to scale their customer-centric operations. It enables you to synchronize different departments—from marketing to product development—ensuring everyone works on the most impactful customer problems. By connecting journeys to your existing tech stack, you transform theoretical maps into a live management system that drives measurable improvements in customer experience.
Overview
SweetProcess Features
- Step-by-Step Procedures Create detailed instructions with images, videos, and checkboxes so your team never misses a critical step in your workflow.
- Visual Process Maps Build flowcharts automatically as you document your procedures to give your team a clear bird's-eye view of every process.
- Knowledge Base Creation Turn your documented procedures into a searchable public or private knowledge base for your employees and clients to access instantly.
- Task Assignment Turn any procedure into an actionable checklist and assign it to team members to track completion and ensure accountability.
- Version Control Track changes to your procedures over time and roll back to previous versions to maintain a clear history of updates.
- Image & Video Embedding Enhance your documentation by adding screenshots and screen recordings directly into your steps to make training more effective.
TheyDo Features
- Journey Mapping. Build dynamic, multi-layered journey maps that connect customer steps with internal processes and data points in one view.
- Opportunity Prioritization. Rank customer pain points based on business value and effort so you always work on the most impactful projects.
- Insight Repository. Centralize your qualitative and quantitative research findings to ensure every team member has access to validated customer truths.
- Journey Frameworks. Standardize how your organization maps experiences with reusable templates and global taxonomies for consistent reporting across teams.
- Solution Tracking. Link specific product features and initiatives directly to the journey steps they improve to see real-time progress.
- Persona Management. Create and manage detailed customer personas that integrate directly into your journeys to maintain a human-centric perspective.
Pricing Comparison
SweetProcess Pricing
- Up to 20 active members
- Unlimited procedures and policies
- Unlimited knowledge bases
- Email and phone support
- Single Sign-On (SSO) available
- 14-day money-back guarantee
- Everything in Monthly, plus:
- Billed annually at $990
- 16% savings compared to monthly
- Up to 20 active members
- Additional members at $5/month
- Priority support access
TheyDo Pricing
- 1 Editor seat
- Unlimited Viewers
- Up to 3 Journeys
- Basic Journey Mapping
- Standard Persona builder
- Community support
- Everything in Free, plus:
- Unlimited Journeys
- Unlimited Viewers
- Advanced Frameworks
- Standard Integrations
- Priority support
Pros & Cons
SweetProcess
Pros
- Extremely easy to create and format procedures
- Intuitive interface requires almost no user training
- Excellent customer support with fast response times
- Search functionality makes finding SOPs very quick
- Clean layout helps employees focus on tasks
Cons
- Mobile app experience is less polished than desktop
- Limited native integrations with third-party apps
- Formatting options for text can feel restrictive
- Higher starting price for very small teams
TheyDo
Pros
- Turns static journey maps into actionable, living documents
- Excellent for aligning multiple teams around one customer view
- Intuitive drag-and-drop interface simplifies complex mapping
- Strong hierarchy features for managing large journey ecosystems
Cons
- High entry price for the first paid tier
- Significant time investment required for initial workspace setup
- Learning curve for mastering the complex data relationships