Eden
Eden is a complete office management platform that helps you manage desk bookings, room scheduling, visitor registration, and workplace maintenance to create a better hybrid work experience.
TOPdesk
TOPdesk is a modular service management platform that helps you streamline IT, facilities, and HR workflows through a centralized self-service portal and automated ticketing system.
Quick Comparison
| Feature | Eden | TOPdesk |
|---|---|---|
| Website | edenworkplace.com | topdesk.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $99/month | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 1993 |
| Headquarters | San Francisco, USA | Delft, Netherlands |
Overview
Eden
Eden provides a unified suite of tools designed to help you manage your physical office space and hybrid workforce. Instead of juggling multiple disconnected apps, you can handle desk reservations, meeting room bookings, and visitor check-ins from a single dashboard. It simplifies the complexities of the modern office by giving you clear visibility into space utilization and employee attendance.
You can also streamline your internal operations with built-in tools for workplace ticketing and mailroom management. Whether you are coordinating a return-to-office strategy or managing a permanent hybrid model, the platform helps you automate repetitive administrative tasks. It integrates directly with your existing communication tools like Slack and Microsoft Teams to keep your team connected and informed.
TOPdesk
TOPdesk is a versatile service management platform designed to help you bring order to your organization's internal requests. Whether you are managing IT tickets, facility maintenance, or HR inquiries, you can handle everything from a single, unified interface. The software focuses on simplifying communication between departments and employees, ensuring that no request falls through the cracks.
You can empower your team with a user-friendly self-service portal where colleagues find answers to common questions independently. This reduces the repetitive workload on your service desk agents, allowing them to focus on more complex tasks. The platform is highly modular, meaning you only pay for the specific features you need, making it a flexible choice for mid-sized to large organizations across various industries.
Overview
Eden Features
- Desk Booking Reserve desks through a visual floor plan so you always have a dedicated spot when you head into the office.
- Visitor Management Register guests digitally and send automatic notifications to hosts the moment their visitors arrive at the front desk.
- Room Scheduling Book meeting rooms instantly via tablet displays or mobile apps to eliminate double-bookings and scheduling conflicts.
- Workplace Ticketing Submit and track facility requests like broken equipment or cleaning needs to keep your office running smoothly.
- Mailroom Automation Scan packages and automatically notify employees when their deliveries are ready for pickup at the office.
- Wellness Tracking Screen employees for health and safety compliance before they enter the building to maintain a secure environment.
TOPdesk Features
- Self-Service Portal. Create a branded knowledge base where your customers can find answers and log their own requests 24/7.
- Incident Management. Register and track all incoming tickets in one place to ensure your team meets every service level agreement.
- Asset Management. Keep a detailed overview of your hardware, software, and furniture to track ownership and maintenance history easily.
- Change Management. Plan and execute complex organizational changes with clear workflows to minimize risks and keep stakeholders informed.
- Resource Planning. Visualize your team's availability on a shared calendar to assign tasks effectively and prevent staff burnout.
- Automated Workflows. Set up automatic triggers for recurring tasks and notifications to keep your service processes moving without manual intervention.
Pricing Comparison
Eden Pricing
- Unlimited visitor check-ins
- Customizable registration flows
- Instant host notifications
- Document signing and NDAs
- Visitor badge printing
- Everything in core platform, plus:
- Interactive floor plans
- Neighborhood assignments
- Slack and Teams integrations
- Utilization analytics
- Price is per desk/month
TOPdesk Pricing
Pros & Cons
Eden
Pros
- Intuitive interface makes desk booking easy for employees
- Seamless integration with Slack and Microsoft Teams
- Quick setup process for visitor registration kiosks
- Responsive customer support team for technical issues
- Clean visual floor plans improve office navigation
Cons
- Mobile app can occasionally experience sync delays
- Reporting tools could offer deeper customization options
- Pricing can become complex with multiple modules
- Initial floor plan upload requires manual coordination
TOPdesk
Pros
- Highly flexible modular system fits many departments
- Clean and intuitive interface for end-users
- Excellent customer support and implementation guidance
- Strong knowledge base capabilities reduce ticket volume
Cons
- Initial configuration requires significant time investment
- Reporting engine has a steep learning curve
- Mobile app functionality is more limited than desktop