VirtualPBX Reviews, Pricing, Features & Alternatives in 2026
VirtualPBX provides a flexible cloud-based phone system that helps you manage business communications through professional calling features, automated routing, and integrated video conferencing tools for remote and office teams.
VirtualPBX is a cloud-based communication platform designed to unify your business calls, texts, and video meetings in one place. You can manage your entire phone system from a web browser or mobile app, eliminating the need for expensive hardware. It allows you to set up professional greetings, route calls to the right departments automatically, and keep your personal number private while using your business caller ID.
The platform scales easily whether you are a solo entrepreneur or managing a growing department. You can take advantage of advanced features like call recording, ring groups, and visual voicemail to ensure you never miss a lead. By moving your communications to the cloud, you gain the flexibility to work from anywhere while maintaining a professional presence for your customers.
Screenshots & Interface
Key Features
Stop worrying about missed calls and messy hardware. VirtualPBX gives you a suite of professional communication tools that work on the devices you already own, letting you focus on growing your business.
Auto-Attendant
Create professional automated greetings that direct your callers to the right person or department without a manual operator.
ACD Queues
Manage high call volumes efficiently by placing callers in a queue until your next available agent can assist them.
Video Conferencing
Host face-to-face meetings with your team or clients directly through your browser with built-in screen sharing capabilities.
Business SMS
Send and receive text messages using your business phone number to stay connected with customers on their preferred channel.
Dynamic Call Routing
Set specific rules to forward calls to your mobile, desk phone, or home office based on your daily schedule.
Call Recording
Keep track of important conversations and improve service quality by reviewing recorded calls directly from your dashboard.
Integrations
Salesforce
Zendesk
Slack
Microsoft Teams
Zapier
HubSpot
Pipedrive
Zoho CRM
Google Workspace
Webhooks
Pricing Plans
VirtualPBX offers straightforward per-user pricing that scales with your feature needs. You can start with a 14-day free trial to test the system before committing. Paid plans begin at $9 per user per month for basic needs, while higher tiers unlock advanced features like call recording and CRM integrations.
Based on feedback from long-term users on G2 and Capterra, here is what you can expect when using VirtualPBX for your business:
Pros
Reliable call quality even on mobile data
Intuitive web dashboard for managing user settings
Excellent customer support with fast response times
Flexible configuration options for complex call routing
Cons
Initial setup can be complex for beginners
Mobile app occasionally requires manual refreshing
Advanced reporting features limited on basic plans
Who Should Use VirtualPBX?
Ideal for small to mid-sized businesses and remote teams who need a professional, hardware-free phone system with automated routing and SMS capabilities.
Best for Company Sizes
small-business
mid-market
solopreneur
Popular Industries
Our Verdict
VirtualPBX is a solid choice if you want to modernize your business communications without investing in physical desk phones. The platform shines with its flexible routing rules and reliable mobile apps, making it perfect for teams that aren't tied to a single office location.
While the setup process might take a bit of time to perfect, the responsive support team helps bridge the gap. You should consider this platform if you need a professional image and want to consolidate your calls, texts, and video meetings into one manageable monthly cost.
Ready to Try VirtualPBX?
Start your 14-day free trial today—no credit card required. See why over 0 teams trust VirtualPBX