Global Call Forwarding
Global Call Forwarding provides international toll-free and local phone numbers with advanced cloud-based routing to help your business establish a local presence and connect with customers worldwide.
Voicent
Voicent provides unified communication software for automated voice, text, and email marketing to help you manage customer outreach and inbound calls through a single, integrated desktop platform.
Quick Comparison
| Feature | Global Call Forwarding | Voicent |
|---|---|---|
| Website | globalcallforwarding.com | voicent.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $12.95/month | $19/month |
| FREE Trial | ✓ 15 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2003 |
| Headquarters | Delray Beach, USA | Mountain View, USA |
Overview
Global Call Forwarding
Global Call Forwarding is a cloud-based communication platform that helps you establish a local presence in over 160 countries. You can purchase local, mobile, and toll-free numbers instantly, allowing your international customers to reach you without incurring long-distance charges. The service is designed to bridge the gap between your global audience and your central office, regardless of where you are physically located.
You can manage your entire communication stack through a web-based control panel, setting up complex call routing rules and automated responses. Whether you are a solo entrepreneur looking to appear more professional or a large enterprise managing high-volume support centers, the platform scales to meet your needs. It solves the problem of high international calling costs and helps you build trust with local markets through familiar phone formats.
Voicent
Voicent is a communication platform that brings your phone, email, and text messaging into one place. You can automate your entire outreach process using power dialers, predictive dialers, and automated voice broadcasting. Whether you are running a small sales team or a large call center, the software helps you manage high volumes of customer interactions without needing a massive IT department to set it up.
You can track every lead through the built-in CRM, ensuring that no follow-up falls through the cracks. The platform also allows you to create interactive voice response (IVR) menus so your callers can route themselves to the right department. By combining marketing automation with direct communication tools, you can scale your business operations while maintaining a personal touch with every prospect.
Overview
Global Call Forwarding Features
- International Call Forwarding Route incoming calls from over 160 countries to any landline, mobile phone, or VoIP provider you choose.
- Interactive Voice Response Create custom automated menus to direct your callers to the right department and improve your professional image.
- Sequential Ringing Set up a list of numbers to ring in order so you never miss a customer call when your primary line is busy.
- Call Recording Record your inbound and outbound calls automatically to ensure quality control and maintain accurate records for your team.
- Time-of-Day Routing Route your calls based on the time they are received to accommodate different time zones and office hours.
- SMS Capabilities Send and receive text messages using your business numbers to communicate with customers on their preferred channels.
- Outbound Calling Make calls using your international business number as the caller ID to maintain a consistent local presence.
- Failover Routing Automatically redirect calls to a backup number if your primary line fails, ensuring your business stays reachable.
Voicent Features
- Predictive Dialer. Dial multiple lines simultaneously and connect only when a live person answers so your agents stay busy talking.
- Built-in CRM. Track every customer interaction, call recording, and note automatically in a central database for better follow-up management.
- Voice Broadcasting. Send personalized voice messages to thousands of contacts at once for alerts, reminders, or large-scale marketing campaigns.
- Interactive Voice Response. Create custom phone menus that route callers to the right person or provide automated information 24/7.
- Two-Way Texting. Send and receive SMS messages directly from your desktop to engage customers on their preferred mobile channel.
- Email Automation. Design and schedule professional email campaigns that trigger based on customer actions or specific time intervals.
- Call Recording. Record every conversation automatically to ensure quality control and keep accurate records of all customer agreements.
- Workflow Automation. Set up automatic triggers to send a text or email immediately after a phone call ends.
Pricing Comparison
Global Call Forwarding Pricing
- Low monthly minute allowance
- International call forwarding
- Basic IVR / Auto-attendant
- Real-time call records
- Standard support access
- Everything in Basic, plus:
- Higher monthly minute limit
- Lower per-minute overage rates
- Advanced call routing options
- Priority technical support
Voicent Pricing
- Single user license
- Built-in CRM
- Inbound/Outbound calling
- Basic call reporting
- Email marketing tools
- Everything in Standard, plus:
- Predictive dialing
- Call transfer capabilities
- Advanced IVR features
- Call recording storage
- SMS marketing integration
Pros & Cons
Global Call Forwarding
Pros
- Extensive coverage in over 160 countries
- Fast activation for most international numbers
- Reliable call quality across global networks
- Responsive customer support via multiple channels
- User-friendly web interface for managing settings
Cons
- Pricing can be complex across different regions
- Mobile app interface feels slightly dated
- SMS features not available in all countries
Voicent
Pros
- Highly customizable IVR and call routing options
- One-time purchase option saves money long-term
- Reliable automated dialing for high-volume outreach
- Integrates communication tools into a single interface
Cons
- Interface feels dated compared to modern SaaS
- Initial setup requires some technical knowledge
- Customer support response times can vary