Routee
Routee is a cloud-based communication platform providing automated SMS, voice, and email marketing tools to help you engage customers and streamline your business messaging workflows globally.
Voicent
Voicent provides unified communication software for automated voice, text, and email marketing to help you manage customer outreach and inbound calls through a single, integrated desktop platform.
Quick Comparison
| Feature | Routee | Voicent |
|---|---|---|
| Website | routee.net | voicent.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $19/month |
| FREE Trial | ✘ No free trial | ✓ 30 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2003 |
| Headquarters | Thessaloniki, Greece | Mountain View, USA |
Overview
Routee
Routee is a versatile communication platform that helps you automate how you interact with customers across multiple channels. Instead of managing separate tools for texting, calling, and emailing, you can handle everything from a single interface. You can send bulk SMS alerts, verify users with two-factor authentication, and create automated voice campaigns to reach your audience instantly.
The platform is designed for businesses of all sizes, from local shops to global enterprises, looking to improve engagement and security. You can use its visual workflow builder to trigger messages based on customer behavior, ensuring you always send the right information at the perfect time. Whether you need to send shipping updates or run a seasonal marketing campaign, Routee provides the infrastructure to scale your communications globally.
Voicent
Voicent is a communication platform that brings your phone, email, and text messaging into one place. You can automate your entire outreach process using power dialers, predictive dialers, and automated voice broadcasting. Whether you are running a small sales team or a large call center, the software helps you manage high volumes of customer interactions without needing a massive IT department to set it up.
You can track every lead through the built-in CRM, ensuring that no follow-up falls through the cracks. The platform also allows you to create interactive voice response (IVR) menus so your callers can route themselves to the right department. By combining marketing automation with direct communication tools, you can scale your business operations while maintaining a personal touch with every prospect.
Overview
Routee Features
- Omnichannel Messaging Reach your customers on their favorite platforms including SMS, WhatsApp, Viber, and Facebook Messenger from a single dashboard.
- Marketing Automation Build complex communication workflows with a drag-and-drop editor to trigger messages based on specific customer actions.
- Two-Factor Authentication Protect your user accounts by sending instant, secure one-time passwords via SMS or voice call for identity verification.
- Voice Automated Services Convert text to speech or use pre-recorded audio to deliver personalized voice messages and alerts to your global audience.
- Email Marketing Design and send professional email campaigns using a visual editor that ensures your messages look great on any device.
- Verified SMS Increase your brand trust and open rates by sending messages with your official brand name and verified logo.
Voicent Features
- Predictive Dialer. Dial multiple lines simultaneously and connect only when a live person answers so your agents stay busy talking.
- Built-in CRM. Track every customer interaction, call recording, and note automatically in a central database for better follow-up management.
- Voice Broadcasting. Send personalized voice messages to thousands of contacts at once for alerts, reminders, or large-scale marketing campaigns.
- Interactive Voice Response. Create custom phone menus that route callers to the right person or provide automated information 24/7.
- Two-Way Texting. Send and receive SMS messages directly from your desktop to engage customers on their preferred mobile channel.
- Email Automation. Design and schedule professional email campaigns that trigger based on customer actions or specific time intervals.
- Call Recording. Record every conversation automatically to ensure quality control and keep accurate records of all customer agreements.
- Workflow Automation. Set up automatic triggers to send a text or email immediately after a phone call ends.
Pricing Comparison
Routee Pricing
Voicent Pricing
- Single user license
- Built-in CRM
- Inbound/Outbound calling
- Basic call reporting
- Email marketing tools
- Everything in Standard, plus:
- Predictive dialing
- Call transfer capabilities
- Advanced IVR features
- Call recording storage
- SMS marketing integration
Pros & Cons
Routee
Pros
- Pay-as-you-go model prevents wasted spend on unused features
- Global reach allows you to send messages to almost any country
- User-friendly interface makes setting up complex workflows simple
- Reliable API documentation helps your developers integrate quickly
Cons
- Pricing varies significantly depending on the destination country
- Initial account verification can take some time to complete
- Support response times may vary during peak traffic periods
Voicent
Pros
- Highly customizable IVR and call routing options
- One-time purchase option saves money long-term
- Reliable automated dialing for high-volume outreach
- Integrates communication tools into a single interface
Cons
- Interface feels dated compared to modern SaaS
- Initial setup requires some technical knowledge
- Customer support response times can vary