Loop Returns
Loop Returns is a specialized post-purchase platform for Shopify brands that automates the returns process, encourages product exchanges over refunds, and helps you retain more revenue through smart logistics.
CargoWise
CargoWise is a deeply integrated global logistics platform that simplifies and enhances supply chain operations, helping you manage complex transactions and optimize processes across your business.
Quick Comparison
| Feature | Loop Returns | CargoWise |
|---|---|---|
| Website | loopreturns.com | wisetechglobal.com |
| Pricing Model | Subscription | Quote-based |
| Starting Price | $165/month | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 1994 |
| Headquarters | Columbus, USA | Sydney, Australia |
Overview
Loop Returns
Loop Returns is a dedicated post-purchase platform designed specifically for Shopify brands to transform returns from a cost center into a growth engine. You can automate the entire returns lifecycle, from the moment a customer initiates a request to the final warehouse processing. By providing a self-service portal, you reduce the burden on your support team while giving customers a modern, frictionless experience that builds long-term brand loyalty.
The platform focuses heavily on revenue retention by incentivizing exchanges and store credit over traditional refunds. You can set up smart rules that suggest alternative products or offer bonus credit to keep money within your business. Whether you are a growing boutique or a high-volume enterprise, Loop helps you optimize your reverse logistics, reduce shipping costs, and gain deep insights into why products are being returned in the first place.
CargoWise
CargoWise is a comprehensive, cloud-based system designed for global logistics, offering a real-time view of costs and capacity for businesses moving goods across borders. It automates tasks like booking shipments, updating carriers, generating bills of lading, and enforcing customs rules, reducing manual handoffs and ensuring compliance across various regulatory frameworks.
This platform helps you centralize your global trade operations, strengthen your supply chain, and manage multi-modal transportation seamlessly. It is ideal for mid-sized to enterprise-level freight forwarders, warehousing operators, and third-party logistics providers who need to manage complex international operations efficiently.
Overview
Loop Returns Features
- Self-Service Return Portal Give your customers a branded, easy-to-use portal where they can initiate returns and exchanges without ever contacting support.
- Smart Exchanges Encourage customers to swap items for different sizes or colors instantly, keeping the sale alive and reducing refund rates.
- Bonus Credit Incentives Offer customers extra store credit if they choose an exchange over a refund, helping you retain more revenue automatically.
- Loop Workflows Create custom automation rules based on return reasons, customer value, or product type to handle every situation perfectly.
- Instant Exchanges Ship out exchange orders immediately before the original item is even returned to ensure your customers get what they want faster.
- Printerless Returns Provide your customers with QR codes for easy drop-offs at thousands of locations, removing the need for home printing.
- Keep-Item Rules Save on shipping costs by letting customers keep low-value or damaged items while still providing a full refund or exchange.
- Deep Analytics Track return rates and reasons across your entire catalog to identify product issues and improve your future inventory decisions.
CargoWise Features
- Advanced Order Manager. Bring together customers, buyers, suppliers, and manufacturers on a single platform for simple and effective order management and fulfillment.
- Greenhouse Gas Emissions Calculator. Take control of your environmental impact by addressing greenhouse gas emissions in freight transportation and logistics.
- Ocean Carrier Contracts and Allocations. Manage your carrier contracts, allocations, and operational commitments with speed and precision.
- Electronic Bills of Lading. Receive, view, and transfer Electronic Master Bills of Lading (eMBL) and Electronic House Bills of Lading (eHBL) directly.
- Document Management Portal. Automatically capture, validate, and map data from trade documents into CargoWise to eliminate manual entry and reduce errors.
- Cargo Visibility API. Access extensive coverage across hundreds of carriers with validated near real-time updates for one of the best cargo tracking experiences.
- Workflow Automation. Automate tasks, notifications, and data transfers in response to specific occurrences in the shipping process.
Pricing Comparison
Loop Returns Pricing
- Up to 1,000 returns per year
- Self-service return portal
- Standard exchanges
- Store credit options
- Basic analytics and reporting
- Everything in Starter, plus:
- Advanced exchange features
- Customizable return reasons
- Bonus credit incentives
- Integrations with shipping carriers
CargoWise Pricing
Pros & Cons
Loop Returns
Pros
- Significantly reduces customer support tickets for returns
- High success rate in converting refunds to exchanges
- Seamless integration with the Shopify ecosystem
- Intuitive portal provides a premium customer experience
- Automated shipping label generation saves hours daily
Cons
- Only available for brands using Shopify
- Setup can be complex for highly customized stores
- Monthly subscription costs are higher than basic apps
- Advanced automation features require higher-tier plans
CargoWise
Pros
- Users find the system easy to use, streamlining operational workflow and improving efficiency.
- The platform offers comprehensive end-to-end functionality for freight forwarding, customs, and warehousing.
- You can manage operations on one database across multiple locations, currencies, and languages.
- It provides strong document management for compliance and audit trails.
- The integrated accounting eliminates the need for separate financial systems.
Cons
- New users may experience a steep learning curve.
- Some users report poor customer service with long wait times.
- The implementation process can be complex and may exceed 12 months.
- Pricing changes have been reported as aggressive, with increases in late 2025.
- Performance issues have been reported under high transaction loads.