Pipefy
Pipefy is a low-code business process automation platform that enables you to design, deploy, and manage secure digital workflows to streamline operations and improve efficiency across your entire organization.
Yellow.ai
Yellow.ai is a conversational AI platform that helps you automate customer service and employee engagement across 35+ channels using multi-lingual autonomous agents to improve your overall support efficiency.
Quick Comparison
| Feature | Pipefy | Yellow.ai |
|---|---|---|
| Website | pipefy.com | yellow.ai |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 21 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2016 |
| Headquarters | San Francisco, USA | San Mateo, USA |
Overview
Pipefy
Pipefy is a powerful low-code platform designed to help you take control of your business processes without needing a team of developers. You can build custom workflows for everything from HR onboarding and procurement to customer service and finance. The platform uses a visual interface that lets you move tasks through different stages, ensuring that no request falls through the cracks and every team member knows exactly what to do next.
You can eliminate manual data entry by setting up smart automations and connecting your existing tools into a single, cohesive system. Whether you are a small team looking to organize your daily tasks or a large enterprise needing to standardize complex operations, Pipefy provides the structure and visibility you need to scale. It helps you identify bottlenecks in real-time so you can constantly refine your processes for better results.
Yellow.ai
Yellow.ai helps you provide instant, automated support to your customers and employees through AI-powered digital assistants. Instead of relying solely on human agents, you can deploy autonomous bots that understand over 135 languages and handle complex queries across WhatsApp, email, and web chat. This allows you to resolve issues around the clock without increasing your headcount.
You can easily build these AI agents using a no-code interface, making it simple to automate repetitive tasks like order tracking, appointment booking, or FAQ handling. The platform integrates directly with your existing CRM and helpdesk tools to ensure a consistent data flow. It is designed for mid-to-large enterprises looking to scale their support operations while maintaining a personalized touch for every user interaction.
Overview
Pipefy Features
- Visual Workflow Builder Design your ideal process using a drag-and-drop interface to map out every step of your team's journey.
- Smart Forms Collect standardized information from stakeholders using conditional logic forms that show only the fields you actually need.
- Process Automation Set up triggers to automatically move cards, send emails, or update fields, saving you hours of manual work.
- Service Portals Centralize all your request forms in one place so your colleagues can find and submit what they need easily.
- Custom Reporting Track your team's performance with real-time dashboards that show you exactly where bottlenecks are occurring in your process.
- Shared Inbox Manage all your process-related emails directly within the platform to keep communication organized and visible to the whole team.
Yellow.ai Features
- No-Code Bot Builder. Design complex conversational flows visually with a drag-and-drop interface that requires zero coding knowledge from your team.
- Omnichannel Deployment. Connect with your customers on 35+ channels including WhatsApp, Instagram, and Facebook Messenger from a single unified platform.
- Dynamic AI Agents. Deploy agents that learn from your knowledge base and documents to provide accurate, human-like responses to customer inquiries.
- Multi-lingual Support. Communicate naturally with a global audience by supporting over 135 languages and dialects with automated translation capabilities.
- Voice AI Automation. Automate your call center operations with human-like voice bots that handle inbound and outbound calls effectively.
- Real-time Analytics. Track your bot performance and customer satisfaction levels with detailed dashboards that highlight areas for automation improvement.
Pricing Comparison
Pipefy Pricing
- Up to 10 users
- Up to 3 active pipes
- 100 automation cards per month
- Basic reporting
- Public forms
- Everything in Starter, plus:
- Unlimited active pipes
- 50,000 automation cards per month
- Advanced reporting and dashboards
- Email templates and shared inbox
- Role-based access control
Yellow.ai Pricing
- Up to 100 MTU/month
- 2 Channels (Web & App)
- No-code bot builder
- Knowledge base integration
- Standard analytics
- Community support
- Everything in Free, plus:
- Up to 1,000 MTU/month
- Email and WhatsApp channels
- Live agent handoff
- Basic integrations
- Email support
Pros & Cons
Pipefy
Pros
- Highly customizable interface fits almost any business process
- Easy to set up automations without writing any code
- Centralizes communication by linking emails directly to specific tasks
- Visual Kanban boards provide excellent clarity on project status
Cons
- Mobile app functionality is limited compared to the desktop version
- Initial setup of complex workflows can take significant time
- Reporting tools have a slight learning curve for new users
Yellow.ai
Pros
- Extensive multi-language support for global operations
- Easy to use no-code interface for quick deployment
- Wide range of native integrations with popular CRMs
- Strong performance across both text and voice channels
Cons
- Initial setup for complex workflows takes time
- Pricing can become expensive at high volumes
- Documentation can be technical for non-developers