1E is a digital employee experience platform that helps you monitor, manage, and remediate issues across your entire enterprise endpoint estate in real-time to improve productivity.
BMC Helix
BMC Helix is a cloud-native enterprise platform that integrates AI-driven service management and operations to help you automate workflows, resolve IT issues faster, and improve employee productivity.
Quick Comparison
| Feature | 1E | BMC Helix |
|---|---|---|
| Website | 1e.com | bmc.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1997 | 1980 |
| Headquarters | London, UK | Houston, USA |
Overview
1E
1E provides a comprehensive digital employee experience platform designed to help you manage and secure your remote, hybrid, or office-based workforce. You can gain instant visibility into every endpoint, allowing you to identify performance bottlenecks and security vulnerabilities before they impact your team. The platform focuses on reducing IT tickets by automating the discovery and fix of common device issues without requiring manual intervention from your support staff.
You can measure sentiment through targeted micro-surveys to understand how employees actually feel about their technology. By combining these subjective insights with hard technical data, you can prioritize the fixes that matter most to your organization. It is built for large-scale enterprises that need to maintain high levels of productivity and security across thousands of diverse devices and locations.
BMC Helix
BMC Helix is an integrated platform designed to help you manage IT services and operations through a single, AI-powered interface. You can automate common service desk tasks, monitor your entire infrastructure in real-time, and use predictive analytics to fix potential issues before they impact your team. It brings together service management (ITSM) and operations management (ITOM) so your IT department can work more cohesively.
The platform is built for large organizations and government agencies that need to manage complex digital environments. You can deploy it across multi-cloud, hybrid, or on-premises setups, giving you the flexibility to scale as your infrastructure grows. By using the built-in virtual agents and automated workflows, you reduce manual workloads and provide a faster, more modern support experience for your employees.
Overview
1E Features
- Real-time Remediation Fix endpoint issues across your entire network in seconds using a library of thousands of automated instruction scripts.
- Experience Monitoring Track hardware health, application stability, and system performance to identify exactly where your digital experience is failing.
- Sentiment Analysis Deploy non-intrusive micro-surveys to your employees to gather qualitative feedback on their daily digital work experience.
- Patch Management Automate the deployment of critical software updates and security patches without disrupting your employees' workday or productivity.
- App Usage Insights Identify unused or underutilized software licenses so you can reclaim costs and optimize your IT budget effectively.
- Self-Service Portal Empower your employees to resolve common IT issues themselves through an intuitive interface, reducing the volume of support tickets.
BMC Helix Features
- Cognitive Service Management. Use embedded AI and machine learning to categorize, route, and resolve incoming service tickets automatically without manual intervention.
- Proactive Service Resolution. Connect your operations and service teams to discover, monitor, and fix IT issues before they affect your end users.
- Multi-Cloud Management. Gain full visibility into your assets across AWS, Azure, and Google Cloud to manage costs and compliance from one dashboard.
- Digital Workplace. Provide your employees with a modern self-service portal where they can request hardware, software, and services through a conversational interface.
- Predictive IT Operations. Analyze massive amounts of operational data to identify patterns and predict future system failures before they happen.
- Automated Discovery. Map your entire IT infrastructure automatically to see how different applications and hardware depend on each other in real-time.
Pricing Comparison
1E Pricing
BMC Helix Pricing
Pros & Cons
1E
Pros
- Extremely fast execution of scripts across thousands of endpoints
- Significant reduction in manual IT support ticket volume
- Deep visibility into remote worker device performance
- Effective software license reclamation saves significant budget
- Powerful automation capabilities for complex enterprise environments
Cons
- Initial configuration requires significant technical expertise
- Learning curve for creating custom automation scripts
- Documentation can be dense for new administrators
- Pricing is geared toward large enterprise budgets
BMC Helix
Pros
- Highly scalable for massive global enterprise environments
- Deep customization options for complex business workflows
- Strong AI capabilities for automated ticket routing
- Comprehensive visibility across hybrid and multi-cloud setups
Cons
- Significant learning curve for administrators and developers
- Implementation process can be long and resource-intensive
- Higher total cost of ownership than simpler tools