Are your customers silently churning?
Without a clear way to measure sentiment, you’re just guessing what they think and why they’re leaving. It’s a frustrating blind spot.
This guesswork leads to wasted effort on the wrong fixes, while competitors systematically improve their customer experience and pull ahead.
The situation is more common than you think. Retently reports the software industry has an NPS score of just 16, showing widespread customer dissatisfaction. This gap is a massive opportunity.
Before diving deeper, you might find my analysis of best MEP software helpful.
But you don’t have to operate in the dark. The right tool can give you actionable insights to boost loyalty.
In this guide, I’ll cut through the noise and review the best NPS software available today. We’ll focus on platforms that truly transform your customer experience.
You’ll learn how to pick a solution that integrates with your stack, drives high response rates, and delivers real ROI.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | NiceReply → | CX & product managers | |
| 2 | Refiner → | SaaS & digital products | |
| 3 | Zonka Feedback → | CX & product leaders | |
| 4 | Delighted → | Small to mid-size teams | |
| 5 | SurveySparrow → | Mid-size businesses |
1. NiceReply
Are you struggling to capture honest customer feedback?
NiceReply offers one-click surveys, making it simple to increase your volume of actionable customer insights. This means you can gather valuable data you might otherwise miss.
You’ll discover Nicereply helps you get the relevant feedback you need to truly understand your customers.
Here’s how to fix your issues.
NiceReply allows you to implement a scaled customer feedback machine that provides continuous insights and measures team and agent performance. You can deploy various survey types, including CSAT, CES 2.0, and NPS, allowing you to choose the right survey scale, like smileys or stars.
The platform offers flexible survey distribution channels, ensuring you reach customers at key touchpoints. You can embed surveys directly in email signatures for ongoing feedback, send post-resolution surveys after ticket closure, or use website pop-up surveys to gauge real-time user experience. This variety dramatically improves response rates, as seen by one user who saw a 20-30% increase with in-signature surveys. Plus, direct CRM integration means feedback appears automatically in tickets.
You’ll gain a deeper understanding of your customers and their journey.
Before diving deeper, you might find my analysis of best reporting tools helpful for making data-driven decisions.
Key features:
- One-click Surveys & Multi-channel Distribution: Easily deploy a variety of feedback surveys, including NPS, CSAT, and CES, across email signatures, post-resolution emails, website pop-ups, and survey links for maximum reach and increased response rates.
- Comprehensive Feedback Analytics & Agent Leaderboards: Get deep insights into customer sentiment, understand what’s working, and identify areas for improvement, with agent performance leaderboards providing transparency and clear metrics for your team.
- Seamless CRM & Helpdesk Integrations: Automatically sync customer and agent data and push feedback directly into your existing CRM, helpdesk, or support platforms like Zendesk, Front, and Pipedrive for a unified view of customer interactions.
NiceReply features, pricing, & alternatives →
Verdict: NiceReply is an excellent contender for best NPS software, especially for CX and product managers seeking to overcome limitations in manual processes. Its ability to provide consistent metrics and real-time feedback with seamless integrations ensures you can drive retention and improve customer experience effectively, as evidenced by over 15 million surveys filled and 98% satisfaction on review sites.
2. Refiner
Struggling to gain actionable customer insights?
Refiner solves this with highly customizable microsurveys, ensuring your feedback collection yields high response rates.
This means you can go beyond basic surveys to streamline customer experience and identify product weaknesses.
Here’s how to capture targeted feedback.
Refiner offers tailored microsurveys, designed specifically for web and mobile product companies.
You can collect responses via web, mobile, website, email, or direct survey links, ensuring you reach users where they are, getting more reliable insights from beautifully designed surveys.
Additionally, advanced user targeting allows you to segment your audience precisely, ensuring surveys are triggered only for the right users at the right time, while AI-powered response tagging helps you quickly detect hidden patterns and makes every answer directly logged into your database for deeper analysis.
The result: meaningful, real-time data.
Key features:
- Highly Customizable Microsurveys: Create on-brand surveys that integrate seamlessly into your product, ensuring high response rates and valuable, targeted insights.
- Multi-Channel Survey Distribution: Collect feedback directly in-app, on web and mobile, or via email and shareable links, maximizing your reach and response volume.
- Advanced User Targeting & Integrations: Precisely target user segments based on your data and seamlessly integrate with Segment, Zapier, and other tools for automated workflows and in-depth analysis.
Refiner features, pricing, & alternatives →
Verdict: If you need the best NPS software for SaaS and digital products, Refiner delivers with its highly customizable microsurveys and advanced targeting. It’s ideal for product teams, marketing, and customer success, providing in-depth insights and boasts a whopping 57.7% response rate from Thriday’s case study.
3. Zonka Feedback
Struggling with fragmented customer feedback?
Zonka Feedback unifies diverse data sources, from surveys to reviews, giving you a clear, centralized view of customer insights. This means you can break down data silos and understand your customers better.
It transforms unstructured data into actionable intelligence, allowing your team to prioritize critical CX issues and drive strategic initiatives. This empowers faster, more aligned team decisions.
Unlock true customer experience clarity.
Zonka Feedback leverages AI to transform vast amounts of unstructured feedback—like chat transcripts and support tickets—into real-time, actionable insights. This AI engine auto-tags feedback, identifies sentiment shifts, and detects patterns to eliminate guesswork. The platform also includes Impact Analysis, revealing what truly drives your NPS, CSAT, and CES scores by connecting feedback themes to key metrics. This means you can focus your efforts on changes that genuinely move the needle for your business, ensuring every action contributes to measurable ROI.
It truly provides role-based intelligence for all stakeholders.
Before diving deeper, you might find my analysis of best Android kiosk software helpful, especially for retail or physical customer touchpoints.
Key features:
- AI Feedback Intelligence: Transforms unstructured data from multiple sources into real-time, role-based intelligence, enabling granular insights and proactive issue resolution.
- Multichannel Survey Software: Capture feedback at every touchpoint through email, SMS, WhatsApp, website, in-product, and in-app surveys, providing comprehensive coverage.
- Close Feedback Loop Automation: Automate workflows to route insights, assign owners, create tickets, and escalate issues, ensuring timely action and continuous improvement.
Zonka Feedback features, pricing, & alternatives →
Verdict: If you’re a CX or product leader looking for a comprehensive best NPS software solution that unifies disparate feedback sources, provides AI-driven actionable insights, and ensures every team can act decisively on customer data, Zonka Feedback is an excellent choice. It’s built to ensure high adoption and clear ROI.
4. Delighted
Struggling with customer sentiment and actionable insights?
Delighted offers intuitive surveying that bakes in best practices for customer and employee feedback. This means you can create impactful surveys in seconds, skipping the technical hurdles.
You’ll quickly understand survey results with built-in dashboards and reports, allowing you to drill deeper with tagging and segmentation.
Ready to transform your CX?
Delighted enables you to collect and analyze feedback effortlessly, empowering you to manage experiences rather than just send surveys. This platform helps you make a significant impact on customer loyalty and retention with minimal resources.
You can automate feedback programs to monitor key metrics like NPS, CSAT, and CES, and easily route feedback to the right team members. Plus, with integrations to tools like Salesforce, Slack, Zendesk, and Stripe, your feedback flows directly into your existing tech stack.
Delighted also includes built-in AI enhancements to augment your feedback program, allowing you to quickly identify critical themes and act decisively. This comprehensive approach helps reduce churn and fuel your business growth.
Your path to greater customer loyalty.
Speaking of customer retention, exploring customer journey mapping software can provide deeper insights into your customer’s path.
Key features:
- Intuitive Survey Creation: Design customer and employee surveys in seconds with pre-baked best practices, including effective questions to ask, requiring no technical skills.
- Automated Feedback Programs: Monitor and act on proven customer experience metrics such as NPS, CSAT, and CES, with the ability to jumpstart your CX program easily.
- Seamless Integrations & AI: Route feedback through two-click integrations with CRM, helpdesk, and other tools, complemented by built-in AI for enhanced program augmentation.
Delighted features, pricing, & alternatives →
Verdict: Delighted stands out as a strong contender for the best NPS software because it simplifies complex feedback collection and analysis. Its focus on intuitive surveys, seamless integrations, and built-in AI empowers CX and product managers to gain actionable insights, driving improved customer loyalty and retention efficiently.
5. SurveySparrow
Struggling with customer feedback and retention?
SurveySparrow offers a unified Voice of Customer (VOC) platform designed to extract powerful insights that drive business growth. This means you can move beyond manual processes and gain actionable data.
Their AI-powered CogniVue tool helps you derive meaningful insights from voluminous data, enabling smarter decisions that transform your CX.
Now, let’s explore the solutions.
SurveySparrow helps you collect feedback from every channel, ensuring you’re where your customers are, from email to social media. They also emphasize getting more responses with conversational surveys, which can lead to up to 40% increased response rates.
Additionally, their ticketing feature offers simple, hassle-free service recovery and closes the feedback loop faster. Plus, with integrations to 2000+ platforms, including CRMs, you can streamline processes and ensure uninterrupted workflows. The result is improved customer loyalty and satisfaction.
Turn customer voice into business growth.
While we’re discussing customer experience, understanding employee survey tools is equally important for a holistic business approach.
Key features:
- AI-powered insights (CogniVue): Derive meaningful insights from large datasets to make smarter decisions and effectively drive customer experience improvements.
- Omnichannel feedback collection: Engage customers on their preferred platforms like WhatsApp, email, and social media, ensuring high response rates and comprehensive data.
- Reputation management & ticketing: Build brand trust by leveraging online reviews across 100+ platforms and resolve issues quickly with efficient service recovery tools.
SurveySparrow features, pricing, & alternatives →
Verdict: SurveySparrow is positioned as a strong contender for the best NPS software, offering a unified VOC platform with AI-driven insights, multi-channel feedback collection, and robust integrations. Its focus on increasing response rates and streamlining issue resolution helps you drive retention and improve customer experience.
6. Sogolytics
Struggling to benchmark customer sentiment for your SaaS product?
Sogolytics addresses this with its Net Promoter Score (NPS) capabilities within its customer experience platform. This means you can easily deepen brand loyalty and significantly improve customer retention by leveraging powerful analytics.
This helps you move beyond manual processes and non-specialized tools, providing a complete platform to understand customer sentiment and drive strategic action.
Ready to transform your customer experience?
Sogolytics’s SogoCX platform offers omnichannel feedback collection, ensuring you gather insights across all touchpoints. This allows you to build understanding through deep listening, enabling you to find and fix friction points throughout the customer journey for smoother sailing.
You can turn metrics, drivers, and Natural Language Processing (NLP) into actionable insights, with alerts and action plans that help you react quickly and plan strategically. Plus, its intuitive design ensures a short learning curve, so your team can rapidly get the results you need.
It helps your business to grow.
Before diving deeper into analytics, you might find my analysis of best enterprise search software helpful for managing vast data.
Key features:
- Omnichannel experience: Delivers consistent feedback collection across various customer touchpoints, ensuring a holistic view of your customer journey and interactions.
- Customer analytics: Transforms raw data, key metrics, and Natural Language Processing (NLP) into actionable insights, helping you understand the ‘why’ behind customer behavior.
- NPS and action plans: Deepens brand loyalty by effectively measuring Net Promoter Score and provides customizable alerts and action plans for rapid, strategic responses.
Sogolytics features, pricing, & alternatives →
Verdict: Sogolytics excels as a best NPS software, especially for CX and product managers, offering robust features like omnichannel feedback and predictive analytics. Its focus on turning data into actionable insights and strategic action makes it ideal for improving customer loyalty and retention.
7. Survicate
Struggling to transform raw feedback into actionable insights?
You can easily run multichannel customer feedback surveys with Survicate, allowing you to monitor the entire customer journey effortlessly.
This means you can capture feedback proactively across emails, websites, mobile, and web apps, ensuring you reach customers right where they are.
Unlock continuous customer learning and adaptation.
Survicate helps you move from feedback noise to knowledge by providing one platform to survey every channel. You can automatically gather input from support tickets, call recordings, and online reviews, covering every touchpoint.
Their AI automatically enriches feedback and builds customizable dashboards to track insights across the customer journey, powering smarter decisions without manual work. Additionally, its AI-Powered Research Chatbot instantly summarizes feedback from all sources, making data-driven decisions faster. Plus, you can target specific user segments with tailored surveys.
The result is a unified understanding of customer sentiment for your entire team.
Key features:
- Multi-channel surveys: Collect feedback everywhere with surveys delivered via email, website, mobile apps, and in-product to monitor the entire customer journey.
- AI-powered analytics: Automatically convert raw data into key themes, conduct sentiment analysis, and generate insights, saving you significant manual effort and time.
- Seamless integrations: Connects with over 50 popular tools like HubSpot, Salesforce, and Slack to automate workflows and unify feedback data with existing systems.
Survicate features, pricing, & alternatives →
Verdict: If you’re a CX or product manager seeking the best NPS software to enhance customer loyalty and drive retention, Survicate offers a comprehensive solution. Its intuitive design, AI-driven insights, and extensive integration capabilities make it ideal for transforming customer feedback into a powerful competitive advantage, enabling faster decision-making and continuous improvements.
8. AskNicely
Struggling with unclear customer feedback and low retention?
You need to gather business-critical feedback and take meaningful action, which AskNicely helps with directly.
This means you can easily run NPS and CSAT programs, keeping your entire team informed and allowing you to see a dramatic rise in your lowest performers.
It’s time to unlock real growth.
AskNicely drives daily customer impact by focusing your team on what truly matters to your customers and your business. The platform uses AI to quickly highlight important insights, allowing your team to skip the noise and know exactly what to do next to drive retention, referrals, and revenue. You can also empower your team within the systems they already use, making adoption simple and driving change without a steep learning curve. This flexibility ensures your programs are effective, not overwhelming. Additionally, AskNicely’s generative AI, NiceAI, delivers deeper insights, saving hours of manual analysis and allowing you to resolve issues quickly.
The result is improved customer experience and business growth.
If you’re also looking into tools for broader operational efficiency, my article on computer monitoring software covers how to enhance your oversight.
Key features:
- CX Surveys: Collect business-critical feedback using conversational, AI-powered surveys that yield higher response rates and dig deeper for richer insights.
- Feedback Analytics: Easily run NPS and CSAT measurement programs that keep your whole team in the loop with instant feedback, suggested goals, and praise.
- Employee Activation: Empower your frontline teams to move fast by providing them with clarity and motivation within the systems they already use.
AskNicely features, pricing, & alternatives →
Verdict: AskNicely simplifies customer experience management, making it an excellent choice for the best NPS software for SaaS companies and digital agencies. By providing actionable insights and integrating with existing tools, it addresses your challenges of unclear differentiation and low adoption, as shown by Cinch increasing their NPS from -13.7 to over 40.
Conclusion
Stop guessing what customers think.
I know choosing the right tool is overwhelming. So many platforms look the same, making it hard to find one that delivers truly actionable insights.
The right tool is critical. QuestionPro shows leading B2B brands hit NPS scores of 62-66+, far above the industry average. This is a massive opportunity you can unlock to pull ahead.
So what’s my top pick?
After reviewing all these options, I believe NiceReply is the most effective solution for turning customer feedback into tangible improvements for your business.
For a holistic approach to customer experience, my guide on best call center software offers crucial insights into modernizing your support operations.
Its one-click surveys embedded right in your email signatures are a game-changer for response rates. I found it’s the best NPS software for getting continuous, actionable data.
I recommend you start a free trial of NiceReply and see how quickly you can gather valuable insights.
You’ll finally understand your customers.
