Delighted Reviews, Pricing, Features & Alternatives in 2026
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop guessing what your customers think and start asking them directly. Delighted provides the tools you need to capture high-quality feedback and turn it into growth opportunities for your business.
Multi-Channel Delivery
Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
Standardized Survey Types
Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
Real-Time Dashboard
Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
AI Smart Trends
Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
Closing the Loop
Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
Benchmarking
Compare your scores against industry standards to see how your customer experience stacks up against the competition.
Integrations
Slack
Shopify
Salesforce
Zendesk
Stripe
Intercom
HubSpot
Segment
Zapier
Microsoft Teams
Pricing Plans
You can start collecting feedback for free with a basic plan that includes all core survey types. When you need more monthly responses or advanced features like multi-user access and integrations, paid plans start at $224/month. This allows you to scale your feedback program as your customer base grows.
Based on feedback from hundreds of customer success and product managers, here is what you can expect when using Delighted for your experience program:
Pros
Extremely simple setup takes only minutes
High response rates due to minimalist design
Seamless integrations with Slack and Shopify
Clean and intuitive user interface
Cons
Significant price jump from free to paid
Limited customization for survey design
Reporting can feel basic for power users
Who Should Use Delighted?
Perfect for customer success and product teams at mid-market companies who need a simple, fast way to track NPS and CSAT scores.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
Our Verdict
Delighted is a top-tier choice if you value speed and simplicity over complex survey logic. You can have a professional feedback loop running in less than ten minutes, and the high-quality design ensures your customers actually complete the surveys you send.
While the pricing is steep for small teams once you outgrow the free tier, the ease of use and automated analysis often save enough manual labor to justify the investment. Highly recommended for e-commerce and SaaS brands that want to prioritize customer retention.
Ready to Try Delighted?
Start your 7-day free trial today—no credit card required. See why over 0 teams trust Delighted