Wondering how to safeguard business phone interactions?
Say you manage a sales or customer support team. Having your staff use personal cell numbers for client calls puts your company at risk. Private data leaks, suspicious call refusals, and compliance headaches pile up fast, especially in fast-moving sectors like logistics and e-commerce.
If it feels like getting more calls answered is getting tougher, you are not alone. Privacy is now front and center for both employees and customers.
Incredibly, Uplead research found that 87% of Americans do not answer calls from unknown numbers, which really underlines how critical strong call masking and verified caller ID have become. This reality directly impacts your sales, customer experience, and the reputation your team works so hard to build.
That is where call masking steps in to help you present local, trusted numbers and protect everyone’s privacy without sacrificing connection rates.
In this article, I am going to share my picks for the best call masking solutions that solve these communication pain points while keeping your business secure and competitive.
Read on—you will also discover practical ways to boost answer rates, close sales faster, and build client trust, all without exposing anyone’s personal information.
Let’s dive in.
Quick Summary:
| # | Software | Target Users |
|---|---|---|
| 1 | Dialpad → | Sales and support teams needing secure call privacy |
| 2 | Nextiva → | Small business owners managing secure customer interactions |
| 3 | Aircall → | Sales and support reps needing secure personal connections |
| 4 | 8×8 → | Businesses seeking unified secure communications platform |
| 5 | RingCentral → | Growing businesses improving customer engagement efficiency |
1. Dialpad
Want to protect customer privacy during calls?
Dialpad offers smart call masking solutions that help you keep conversations secure while improving communication efficiency. This helps you avoid exposing personal numbers to customers and prospects during sales or support calls.
The platform uses AI-powered insights to automate and improve your team’s calling experience without sacrificing privacy. You get real-time transcription, call summaries, and conversational coaching, all while keeping numbers masked.
It’s a game changer for businesses needing secure, reliable communication.
Dialpad supports local presence dialing and virtual phone numbers, making calls appear local to recipients and boosting answer rates without revealing sensitive information.
You can also integrate Dialpad with popular CRMs like Salesforce and Zendesk, helping your team work smarter without manual lookups or data silos. Plus, its cloud phone system works across desktop, mobile, and web apps.
The AI-driven platform offers actionable insights and call coaching so your team can deliver better conversations consistently.
Underlined and bolded together, Dialpad’s comprehensive approach to call masking lets you protect privacy, gain call intelligence, and increase sales conversions.
Key features:
- AI-powered call masking technology: Protects customer and agent phone numbers while maintaining call quality and enabling real-time coaching.
- Local presence dialer & virtual numbers: Increases answer rates by displaying caller IDs that appear local without exposing real numbers.
- Integrations with CRMs and cloud apps: Streamlines workflows by syncing call data with Salesforce, Zendesk, Microsoft Teams, and more, boosting team productivity.
Learn more about Dialpad features, pricing, & alternatives →
Verdict:
Dialpad stands out among the best call masking solutions for sales and support professionals who want privacy without losing personal connection. Its AI features helped RE/MAX reduce training by two weeks and automatically grade 2,300 calls monthly, proving its impact on efficiency and quality.
2. Nextiva
Worried about managing customer interactions securely?
Nextiva’s Unified Customer Experience Management platform brings all communication channels together to streamline your customer engagement.
It lets you connect with customers across voice, SMS, live chat, email, and social media, providing a single view that improves response time and personalization. This unified approach helps you reduce costs and boost satisfaction by resolving issues faster.
You’ll see better customer retention.
The platform’s embedded AI-powered tools provide real-time insights, sentiment analysis, and intelligent routing, which all help your team prioritize and manage calls and messages more effectively.
Nextiva also supports secure payment assist and automation to protect sensitive data while enhancing call handling.
Its open architecture with REST APIs allows integration with your existing systems, ensuring scalability and customization as your business grows.
You’re empowered to operate efficiently
Nextiva enables personalized, context-driven customer journeys with real-time intelligence and embedded automation. Its unified interface means less training time and greater collaboration across your team, while secure hybrid cloud options meet strict regulatory needs.
Key features:
- Unified multi-channel communication: Connect with customers via voice, SMS, live chat, social, and email in one platform to improve response speed and customer satisfaction.
- AI-powered insights and intelligent routing: Prioritize calls and automate workflows using sentiment data and skill-based routing, reducing costs and boosting agent productivity.
- Secure payment assist and compliance: Protect customer data during calls with embedded security tools, ensuring confidence and compliance in sensitive transactions.
Learn more about Nextiva features, pricing, & alternatives →
Verdict:
Nextiva stands out among the best call masking solutions for small business owners looking to protect privacy while boosting sales. Its AI-driven routing, multi-channel support, and secure payment features helped companies like Tata Play reduce costs by 40% while enhancing customer satisfaction. These capabilities make Nextiva a solid choice for managing secure, personalized customer interactions.
3. Aircall
Need to protect your customers’ privacy and improve sales calls?
Aircall’s cloud-based phone system lets you manage calls securely and boost connection rates effortlessly.
It offers smart call routing, IVR menus, and call masking so customers never share personal numbers directly, reducing fraud and enhancing privacy. Your team stays efficient with features like call whispering, live monitoring, and detailed analytics, helping you optimize performance and agent training.
You get clear call quality without hardware hassle.
Its integrations with CRMs like Salesforce, HubSpot, and Zendesk ensure every call is informed by customer history, making conversations smoother and more personal.
Aircall’s AI Voice Agent handles inbound calls autonomously 24/7, so no leads or support requests slip through.
Plus, embedding WhatsApp messaging in the platform broadens your reach to billions of users, all managed from one place with channel management.
Aircall truly unifies your communications with over 100 integrations, helping your sales and support teams collaborate without juggling different tools.
Key features:
- Call masking and IVR menus help protect customer privacy by routing calls through virtual numbers, avoiding exposure of real phone numbers.
- AI Voice Agent and real-time analytics automate call handling and provide insights for smarter sales and customer support decisions.
- Native integrations with major CRMs and help desks keep customer data synced and accessible during every conversation for better contextual service.
Learn more about Aircall features, pricing, & alternatives →
Verdict:
Aircall stands out as one of the best call masking solutions for sales and support reps who want secure, personal connections without complexity. It helped Swoop handle over 25,000 calls monthly with stable call quality and fair international rates, proving its reliability and scale.
4. 8×8
Looking to improve customer trust and sales?
8×8 connects your teams and customers on a single platform designed to simplify your communications and deliver better outcomes faster.
Its AI-powered contact center streamlines operations while boosting customer satisfaction, freeing your agents to focus on personalizing each interaction. This leads to more sales and happier customers.
It works well.
You get unified communications that bring your internal teams closer and allow customer calls to remain private through built-in security and compliance frameworks.
Additionally, 8×8’s no-code APIs enable you to connect with customers across multiple channels from one place, keeping privacy intact and conversations efficient without complex setups.
Reliable and trusted by millions, 8×8 helps businesses handle regulatory demands while giving you real-time insights into customer engagement and operational efficiency.
Start protecting your communication today.
Key features:
- AI-powered contact center automation that streamlines customer interactions to boost agent efficiency and increase your sales conversions.
- Unified communications suite with advanced security and compliance, keeping conversations private and meeting regulatory requirements.
- No-code communications APIs that let you build personalized, multi-channel customer engagement while maintaining call masking for privacy.
Learn more about 8×8 features, pricing, & alternatives →
Verdict:
8×8 stands out among the best call masking solutions by offering an AI-powered contact center and secure, unified communications that help you protect customer privacy and boost sales. Its platform helped the San Diego Zoo Wildlife Alliance increase call answering rates and fundraising revenue, proving its impact.
5. RingCentral
Worried about lost calls and poor customer connections?
RingCentral solves this by offering AI-powered communication tools that keep you connected across devices.
With RingCentral, you get a unified business phone system that integrates calls, messages, and meetings, ensuring you never miss important customer interactions. Their AI Receptionist answers and routes calls 24/7, handles FAQs, and even schedules appointments, so your team can focus on what matters without disruptions. This means improved customer experiences and streamlined workflows.
You can rely on RingCentral’s platform.
It’s built for scalability, supporting businesses from small setups to Fortune 1000 companies — that’s over 400,000 organizations worldwide with 99.999% uptime.
Another standout feature is its conversation intelligence tool, RingSense, which captures call insights and offers AI coaching to boost sales and service quality.
RingCentral also integrates with over 300 apps through open APIs, so you can customize workflows and automate tasks easily. For businesses looking to optimize customer interactions further, exploring the best pediatric software to help you manage patient care can provide additional insights.
Communication has never been easier.
Key features:
- AI receptionist provides 24/7 call answering and routing, reducing missed calls and helping you capture more sales and leads.
- Conversation intelligence with instant summaries and coaching, improving your team’s performance and customer satisfaction through data-driven insights.
- Extensive integrations and an open API platform streamline your workflows, allowing personalized automations for your sales or support needs.
Learn more about RingCentral features, pricing, & alternatives →
Verdict:
RingCentral stands out among the best call masking solutions for business owners who want to improve customer engagement without the usual hassles. With over 400,000 customers worldwide and AI tools like the AI Receptionist, it helps reduce missed calls and boost revenue, making it an excellent choice for growing businesses.
Conclusion
Struggling with unanswered calls from customers?
As a business leader, I know how critical it is to maintain a seamless connection with clients. With 87% of Americans not answering calls from unknown numbers (source: Uplead), it’s evident that without proper call masking, you risk losing valuable leads and tarnishing your brand’s image.
So how do you address this challenge?
Dialpad offers the perfect solution by providing top-tier call masking services that ensure privacy while improving connection rates. This powerful tool allows your team to connect with customers using trusted, local numbers, enhancing trust and improving call engagement. In fact, many users report significantly higher answer rates and increased customer trust.
If you’re ready to enhance your communication strategy and protect your team’s privacy, I highly recommend you start a free trial of Dialpad.
By taking action now, you will not only safeguard sensitive information but also boost your call effectiveness and ultimately drive your sales forward.
