Data Interchange Review: Overview, Features, Pricing & Alternatives in 2025

Managing partner connections shouldn’t be this messy.

If you’re evaluating Data Interchange, you’re probably buried under endless file exchanges, partner protocols, or costly manual work just to keep supply chains running.

But here’s what really stings: Wasted hours chasing file errors and failed transfers hurt your team’s focus, slow down order processing, and chip away at trust with your partners—every single day.

Data Interchange aims to fix these pain points with a unified EDI ecosystem that takes direct connection headaches off your plate. Thanks to 35+ years’ experience, they offer automation, protocol-bridging, and dedicated managed services that help you get documents where they belong—fast, accurate, and fully visible.

In this review, I’ll walk you through how Data Interchange makes EDI hassle-free again so you can stay focused on growing your business, not untangling integrations.

In this Data Interchange review, I’ll break down their key solutions, real user benefits, pricing, and how they compare against other major EDI vendors. You’ll get practical evaluation advice every step of the way.

Read on for the features you need to simplify EDI and gain confidence you’re picking the right fit.

Let’s get started.

Data Interchange Overview

I’ve been tracking Data Interchange for a while; they’ve been deep in the EDI world since 1986. Based in the UK, their core mission is simplifying B2B integration.

They work with both large enterprises and growing businesses, but what really stands out is their goal of making EDI accessible across your entire supply chain. It’s not just a tool for corporations with massive IT budgets.

Their 2022 acquisition signals fresh investment. Through this Data Interchange review, you’ll see how this move strengthens their cloud and managed service offerings for businesses like yours.

Unlike broader platforms like Boomi that try to solve every integration problem, Data Interchange stays focused. Their key strength is their decades of specialized EDI expertise, which I find really shows in their support quality.

You’ll find them working with organizations whose operations depend on fail-safe supply chain communication, especially in demanding sectors like automotive, manufacturing, and high-volume retail.

Their current strategy clearly centers on perfecting cloud-native EDI and expanding their hands-on managed services. This directly addresses the market’s need to offload highly specialized technical functions so you can focus on growth.

Now, let’s examine their core capabilities.

Data Interchange Features

Drowning in complex B2B data exchanges?

Data Interchange offers a suite of integrated solutions focused on simplifying your EDI and B2B integration challenges. These are the five core Data Interchange solutions that make B2B data exchange effortless.

1. DiNet (Value-Added Network – VAN)

Tired of managing countless trading partner connections?

Handling multiple direct connections, each with different protocols, is complex and costly. This can lead to errors and slow down your business operations.

DiNet, Data Interchange’s proprietary VAN, allows you to connect once and access over 10,000 business partners globally. From my testing, this feature simplifies communication by translating messages into the correct format automatically, which is a game-changer. It consolidates your VAN mailboxes, eliminating the need for extensive in-house EDI expertise.

This means you can drastically reduce costs and boost efficiency by centralizing all your EDI transactions in one reliable place.

2. Odex (EDI Gateway & Managed File Transfer)

Struggling with secure and efficient file transfers?

Incompatible message formats and insecure transfers can complicate critical information exchange. This often creates delays and introduces security risks.

Odex automates the secure exchange and processing of documents, supporting a wide range of protocols and formats. What I love about this is how it integrates seamlessly with ERP systems like SAP and Oracle, offering real-time visibility. This solution ensures your data is encrypted and digitally signed for top-tier security.

The result is your team gets streamlined workflows, fewer manual errors, and robust control over all your file transmissions.

3. Epic (B2B Integration for Large Enterprises)

Facing complex B2B integration challenges for your large enterprise?

Large organizations often grapple with highly complex B2B integration needs and robust business process management. This requires powerful, scalable solutions.

Epic is Data Interchange’s enterprise-level solution that provides complete control over system integration using sophisticated workflows. This is where Data Interchange shines; it offers full automation and distributed processing for 100% availability. It secures your data with digital certificates and advanced protocols, interfacing directly with back-office systems.

So, as a large enterprise, you can achieve high-level automation, enhanced data security, and compliance for all sensitive B2B transactions.

4. Web EDI (DiWeb/Darwin Web)

Is manual order and invoice processing slowing down your supplier relationships?

Manual exchange of documents like orders and invoices is slow and prone to errors, especially with smaller or seasonal suppliers. This can damage your relationships and efficiency.

Data Interchange’s Web EDI allows trading partners to exchange documents via a web browser, removing the need for software installation. Here’s the thing – it simplifies the entire EDI process, making it accessible for all your partners, regardless of their tech capabilities. It even allows them to print labels directly.

This means you can significantly reduce manual effort, foster stronger supplier relationships, and cut costs associated with traditional EDI setups.

5. Managed Services

Lacking in-house expertise to manage your complex EDI systems effectively?

Many businesses struggle with the resources and expertise required to manage EDI, leading to increased operational costs. This often distracts from your core business activities.

Data Interchange’s EDI experts manage, monitor, and optimize your data sharing processes, ensuring compliance and efficiency. From my testing, their proactive monitoring and ongoing support provide peace of mind, freeing up your internal teams. They handle everything from system availability to message delivery.

This allows your business to focus on its primary goals, knowing your data exchange is handled reliably and efficiently by specialists.

You’ll actually appreciate how these Data Interchange solutions work together to create a comprehensive B2B integration ecosystem, streamlining your entire supply chain.

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Data Interchange Pricing

Uncertain about hidden software costs?

Data Interchange pricing operates on a custom quote model, meaning you’ll need to contact their sales team for specific figures, tailored to your unique integration needs.

1. Pricing Model & Cost Factors

Their pricing strategy is tailored.

Data Interchange’s pricing model is not publicly listed; instead, it relies on custom quotes. Your final cost depends on various factors like transaction volume, number of trading partners, and specific solutions (DiNet, Odex, Epic, Web EDI) required. Managed services or setup fees will also influence your total.

From my cost analysis, this means your budget gets a solution precisely matched to your operational scale.

2. Value Assessment & ROI

Does this justify the investment?

While not transparent, Data Interchange’s EDI solutions aim to significantly reduce your operational expenses by automating processes, potentially leading to a 35% decrease in document-related costs. This provides strong ROI by minimizing manual errors and accelerating data exchange compared to traditional methods.

The result is your budget gains efficiency, allowing your team to focus on core business activities.

3. Budget Planning & Implementation

Consider all potential expenses.

When budgeting, factor in not just the core service but also potential setup, onboarding, and ongoing managed service fees if you opt for expert assistance. From my research, understanding your specific transaction volume is crucial for accurate cost projections with custom pricing models.

So for your situation, prepare to detail your exact needs to receive a comprehensive and accurate proposal.

My Take: Data Interchange’s pricing approach is typical for complex EDI solutions, ensuring you only pay for the specific integration needs of your enterprise or growing business, emphasizing tailored value.

The overall Data Interchange pricing reflects customized value for complex B2B integration challenges.

Data Interchange Reviews

User feedback tells an interesting story.

My analysis of Data Interchange reviews focuses on real user experiences, revealing what actual customers think about the software’s performance, features, and support. This section provides balanced insights for your evaluation.

1. Overall User Satisfaction

Customers are largely satisfied.

From my review analysis, Data Interchange users express high satisfaction, particularly praising their exceptional support and reliable services. What I found in user feedback is how customers often highlight a seamless experience when working on projects, achieving outstanding results without being let down.

This indicates you can expect strong vendor support and dependable service delivery.

2. Common Praise Points

Support and reliability stand out.

Users consistently praise Data Interchange’s “top-notch service support” and “exemplary” level of assistance, especially as businesses expand. What stands out in customer reviews is how the consistent service availability of DiNet, with guaranteed uptime, builds significant user confidence.

This means you can rely on robust support and highly dependable service for your operations.

3. Frequent Complaints

Initial setup can be complex.

While not widely detailed, common frustrations revolve around the initial setup and integration complexities inherent to EDI solutions. What stood out in customer feedback is how diverse trading partner requirements can complicate initial onboarding, even with managed services.

These challenges seem manageable given Data Interchange’s focus on comprehensive managed services to simplify the process.

The overall Data Interchange reviews reflect strong customer satisfaction rooted in reliability and exceptional support.

Best Data Interchange Alternatives

Seeking the ideal B2B integration solution?

The best Data Interchange alternatives include several strong options, each better suited for different business situations, integration complexity, and specific industry focuses.

1. OpenText Trading Grid

Needing a truly vast global trading network?

OpenText offers a comprehensive B2B integration solution with an exceptionally wide network of over one million trading partners, going beyond core EDI. From my competitive analysis, OpenText boasts an unparalleled global network scope, though its broader suite might offer less specialized EDI focus than Data Interchange.

Choose OpenText if your business thrives on integrating with an exceptionally vast and diverse partner ecosystem.

2. TrueCommerce EDI

Seeking a unified commerce platform beyond just EDI?

TrueCommerce integrates EDI with a broader suite of services like B2B eCommerce, PIM, and order fulfillment, offering a more holistic e-commerce solution. What I found comparing options is that TrueCommerce provides a comprehensive unified commerce platform, though its deep EDI specialization might not match Data Interchange’s singular focus.

Consider this alternative if your business needs an integrated suite spanning e-commerce and fulfillment, not just EDI.

3. SPS Commerce Fulfillment EDI

Primarily focused on retail and CPG supply chains?

SPS Commerce excels in the retail and CPG sectors, providing specialized cloud-based EDI for seamless supply chain communication and compliance. From my analysis, SPS Commerce offers specialized retail-centric EDI solutions with a vast trading partner network in that sector, unlike Data Interchange’s broader industry reach.

Choose SPS Commerce if your business is deeply embedded in the retail industry with specific trading partner compliance needs.

4. Cleo Integration Cloud

Do your needs extend beyond traditional EDI?

Cleo Integration Cloud offers a comprehensive platform supporting EDI, API, and MFT, consolidating various B2B processes for end-to-end automation. Alternative-wise, Cleo provides robust multi-protocol integration capabilities, allowing for a unified approach to all your B2B integration challenges, unlike Data Interchange’s primary EDI focus.

Select Cleo if your integration requirements span significantly beyond EDI to include extensive API and MFT needs.

The best Data Interchange alternatives depend on your specific integration scope and industry focus rather than just feature lists.

Data Interchange Setup

Facing a daunting EDI software setup?

The Data Interchange setup for your business can range from straightforward for basic needs to complex for full enterprise integration, so set your expectations accordingly.

1. Setup Complexity & Timeline

This isn’t always a simple, instant switch.

For Web EDI, setup is quick with no software installation required. However, for comprehensive solutions like DiNet or Odex, implementation involves integrating with existing ERPs and back-office systems. From my implementation analysis, complexity scales with your integration needs, so plan for a detailed scoping phase to set realistic timelines.

You’ll need to define your integration points clearly upfront, as this impacts the overall time and resources required.

2. Technical Requirements & Integration

Expect your IT team to be involved.

While solutions are largely cloud-based, integrating Data Interchange with your ERP (like SAP or Oracle) and other legacy systems is crucial. What I found about deployment is that their extensive protocol and format support simplifies connecting with diverse trading partners, but your internal systems need readiness.

Prepare your IT infrastructure and data mapping, ensuring your internal systems are ready for seamless data exchange.

3. Training & Change Management

User adoption is critical for long-term success.

For comprehensive EDI systems, your team will need training on dashboards, reporting, and workflow management features. From my analysis, their user-friendly Web EDI minimizes training for basic users, but more advanced features require dedicated learning.

Invest in user training and communicate the benefits clearly to ensure smooth adoption and process adherence across your team.

4. Support & Success Factors

Vendor support makes a significant difference.

Data Interchange emphasizes “top-notch service support” with dedicated EDI specialists. What I found about deployment is that their managed service greatly eases transitions, especially for switching providers, ensuring issues are proactively addressed.

Leverage their support team and consider their managed services to streamline your implementation and minimize internal burden.

The overall Data Interchange setup requires clear planning and stakeholder alignment but delivers significant supply chain optimization when deployed effectively.

Bottom Line

Is Data Interchange the right EDI solution for you?

This Data Interchange review synthesizes my comprehensive analysis to provide a clear, final recommendation based on audience fit, strengths, and limitations for your business.

1. Who This Works Best For

Businesses reliant on complex B2B EDI transactions.

Data Interchange excels for mid-market to large enterprises, particularly in automotive, manufacturing, logistics, and retail, needing robust EDI and streamlined supply chain communications. What I found about target users is that your success hinges on optimizing B2B data exchange and reducing manual processes with trading partners.

You’ll particularly benefit if your organization seeks to centralize diverse EDI connections and gain real-time transaction visibility.

2. Overall Strengths

Unparalleled EDI expertise and robust network reliability.

The software stands out with its proprietary DiNet VAN, offering simplified global trading partner connections, alongside secure and automated document exchange via platforms like Odex and Epic. From my comprehensive analysis, their 35+ years of specialized EDI experience ensures unparalleled reliability and highly responsive customer support, easing implementation burdens.

These strengths translate directly into reduced operational costs, faster transactions, and a significantly optimized supply chain for your business.

3. Key Limitations

Pricing transparency is a notable area for improvement.

The primary drawback is the lack of publicly available pricing, requiring direct engagement with their sales team to understand investment levels. Based on this review, businesses seeking broad iPaaS capabilities beyond EDI might find more comprehensive integration alternatives, as Data Interchange specializes strictly in EDI.

I’d say these limitations are manageable if deep EDI expertise is your priority, but they require careful consideration if your integration needs extend broadly.

4. Final Recommendation

Data Interchange comes highly recommended for deep EDI needs.

You should choose this software if your core requirement is a reliable, experienced EDI provider with a robust VAN and comprehensive solutions for complex B2B data exchanges. From my analysis, this solution is ideal for optimizing your supply chain through dedicated EDI expertise and strong, ongoing support.

My confidence level is high for organizations prioritizing deep EDI integration and long-term supply chain optimization.

This Data Interchange review reveals strong value for businesses prioritizing dedicated EDI solutions, offering reliable B2B data exchange and expert support to optimize your supply chain operations.