HSD Metrics Review: Unlock Your Peak Employee Engagement & Retention

Employee feedback headaches ruining your HR day?

If you’re sorting through endless exit interviews or trying to make sense of engagement surveys, you already know how complicated HR feedback tools can be.

But let’s be honest—manually handling feedback keeps you buried in admin and delays real action. That daily grind is enough to drive anyone crazy.

That’s exactly where HSD Metrics stands out. Their suite of “Right” tools handles exit, stay, and engagement surveys, all backed by a managed service model—so your team spends less time collecting data, and more time actually acting on it.

In this review, I’ll show you how HSD Metrics can unburden your HR work and give you the insights you need to boost retention and employee engagement.

Here’s what you’ll find in this HSD Metrics review: a hands-on look at features like ExitRight® and SurveyRight®, real-world pricing, usability pros and cons, and how it stacks up to other feedback platforms.

You’ll come away knowing the features you need to make smarter choices and transform your HR feedback process.

Let’s get started.

HSD Metrics Overview

HSD Metrics focuses squarely on improving employee retention using targeted feedback. Based in Dublin, Ohio, I found they’ve been refining their specialized, HR-centric survey solutions since their founding in 2001.

They primarily serve HR leaders who need a true partner, not just another self-service platform. What’s unique is their ‘Built By HR, For HR’ philosophy, which you can really feel in their hands-on support model and solution design.

Their new MetricsHQ™ platform, which unifies analytics across the entire employee lifecycle, is a key development. I’ll cover the practical impact of this move later through this HSD Metrics review.

Unlike pure self-service competitors like SurveyMonkey, their main differentiator is a fully managed survey and interview process. I believe this “effortless outsourcing” model is what truly helps reduce the administrative burden on your team.

They work with HR departments in both mid-market and enterprise companies, lending significant credibility with powerful benchmark data drawn from over 3 million employee survey responses.

I find their strategic priority right now is connecting insights across the employee journey. This helps you move from just collecting disparate feedback to proactively identifying and solving the root causes of retention problems.

Now let’s examine their capabilities.

HSD Metrics Features

Is employee turnover costing you too much?

HSD Metrics features provide a comprehensive approach to understanding and improving the employee experience, from onboarding to exit. Here are the five main HSD Metrics solutions that address critical HR pain points.

1. ExitRight® – Exit Interviews

Why are your best people leaving?

Not understanding employee departures can lead to a cycle of high turnover and lost institutional knowledge. This drains resources and impacts team morale.

ExitRight® handles the entire exit interview process, providing 24/7 access to crucial data on why employees leave. From my testing, the detailed verbatim comments and demographic filtering offer incredibly actionable insights. This feature truly helps you pinpoint underlying issues.

This means you can finally get a clear picture of turnover drivers and implement strategies that actually improve retention.

2. SurveyRight® – Engagement Surveys

Is your team truly engaged and productive?

Low employee engagement directly impacts productivity and can increase turnover risks. You need to know what’s really happening on the ground.

SurveyRight® measures engagement with a comprehensive questionnaire, delivering real-time results and themed commentary. What I love about this approach is how it highlights improvement priorities across job satisfaction and communication. This feature helps you quickly identify areas needing attention.

So you can develop targeted action plans to boost morale, leading to a more satisfied and significantly more productive workforce.

3. StayRight® – Stay Interviews

How do you keep your key talent from leaving?

Waiting for exit interviews is too late; you need to understand what makes employees stay before they consider leaving. This proactive approach saves you headaches.

StayRight® proactively identifies and addresses employee concerns through structured stay interviews. Here’s what I found: this solution helps you uncover what keeps employees happy and engaged, which is becoming a crucial retention strategy. This feature provides direct insights into employee needs.

This means you can address potential issues head-on, significantly reducing voluntary turnover and retaining your most valuable assets.

4. StartOffRight® – New Hire Feedback

Is your onboarding process truly effective?

High new hire turnover is costly and signals an inefficient onboarding experience. You need to ensure new hires feel supported from day one.

StartOffRight® gathers feedback from new hires to assess and improve the onboarding process. This is where HSD Metrics shines: it provides insights to enhance programs and increase new hire retention, reducing costly early departures. This feature sets your new hires up for success.

So you can create a smoother integration process, boost productivity faster, and foster a more engaged and productive workforce from the very beginning.

5. 360Right® – Leadership Assessment Survey

Are your leaders reaching their full potential?

Limited perspectives on leadership performance can hinder development and organizational growth. You need a holistic view to truly empower your leaders.

360Right® provides a comprehensive view of leadership skills by collecting feedback from multiple sources—supervisors, peers, and direct reports. From my testing, the holistic understanding helps create effective action plans for specific leadership challenges. This feature ensures well-rounded feedback.

This means your leaders get targeted development opportunities, fostering stronger leadership that drives overall organizational effectiveness and success.

These HSD Metrics features actually work together as an integrated Employee Experience Management (IEXM) platform that provides actionable intelligence.

HSD Metrics Pricing

What’s the real cost of employee feedback software?

HSD Metrics pricing operates on a customized model, meaning you’ll need a direct consultation to understand the investment for your specific organizational needs.

1. Pricing Model & Cost Factors

Their pricing approach is custom.

HSD Metrics uses a tailored pricing model where costs depend on the specific “Right” solutions you select (like ExitRight or SurveyRight) or if you opt for their integrated IEXM offering. Pricing scales with your organization’s size and unique requirements, offering a more personalized investment plan rather than fixed tiers.

From my cost analysis, this means your monthly costs are designed to align precisely with your business’s scope and needs.

2. Value Assessment & ROI

How does their pricing deliver value?

HSD Metrics claims to be “1/2 the cost per employee” compared to competitors, suggesting significant savings. Their managed service model reduces administrative burden for your HR team, which translates to substantial internal cost savings from less staff time spent on survey management.

This means you get a comprehensive solution without the hidden costs of managing it all in-house, improving your budget’s efficiency.

3. Budget Planning & Implementation

Consider all aspects of your budget.

Since HSD Metrics handles survey design, data collection, and reporting through their managed service, this approach helps you avoid unexpected implementation costs and ongoing support fees often seen with self-service platforms. Your budget primarily covers the managed service and selected solutions rather than internal resource allocation.

So for your business, you can expect a more predictable total cost of ownership, making budget planning straightforward.

My Take: HSD Metrics pricing strategy offers customized value, making it an excellent fit for organizations seeking comprehensive, managed feedback solutions without the internal overhead typically associated with such programs.

The overall HSD Metrics pricing reflects tailored value designed to fit your unique organizational needs.

HSD Metrics Reviews

What do customers truly think?

This section dives into HSD Metrics reviews, analyzing real user feedback to provide balanced insights into what customers actually experience with their software. I’ll cover satisfaction, praise, and complaints.

1. Overall User Satisfaction

Highly satisfied users are the norm.

From my review analysis, HSD Metrics maintains an impressive 4.1 out of 5 stars on G2 for ExitRight, indicating strong user contentment. What truly impressed me is how users consistently report nothing negative to say, which is rare in software reviews.

This suggests you can expect a very positive and hassle-free experience.

2. Common Praise Points

Service and detail stand out.

Users consistently highlight the “extremely cordial” service and “unmatched attention to detail” from HSD Metrics. From the reviews I analyzed, their commitment to going “over and beyond for their customers” is a recurring theme, ensuring client needs are genuinely met.

This means you can anticipate exceptional support and a highly responsive partnership.

3. Frequent Complaints

No significant issues reported.

Interestingly, frequent complaints about HSD Metrics are virtually non-existent in public feedback. What stands out is how users often state they have “nothing negative to report”, suggesting a very high level of product and service reliability across the board.

This implies you’re unlikely to encounter major frustrations or common software pain points.

Overall, HSD Metrics reviews paint a picture of overwhelmingly positive user experiences, with service and reliability being key strengths.

Best HSD Metrics Alternatives

Considering HSD Metrics alternatives?

The best HSD Metrics alternatives include several strong options, each better suited for different business situations and priorities regarding employee feedback and HR analytics.

1. Qualtrics CoreXM

Seeking a truly comprehensive experience management platform?

Qualtrics offers a broader scope beyond just employee feedback, encompassing customer, product, and brand insights. From my competitive analysis, Qualtrics provides more robust enterprise-grade survey capabilities, though it typically comes at a significantly higher cost and complexity.

Choose Qualtrics if you need a unified platform for all experience management, extensive customization, and have a larger budget.

2. SurveyMonkey Engage

Prefer a self-service model for simpler survey needs?

SurveyMonkey Engage is known for its user-friendly interface and accessibility, making it ideal for organizations preferring to manage surveys internally. What I found comparing options is that SurveyMonkey offers a more affordable, user-friendly alternative for basic employee engagement surveys, without the extensive managed service.

Consider this alternative if you have a limited budget, prefer self-service, or already use SurveyMonkey for other needs.

3. Culture Amp

Prioritizing cultural insights and benchmark data?

Culture Amp excels with its research-backed approach, focusing on actionable insights for employee development and organizational culture. Alternative-wise, Culture Amp provides extensive benchmark data and cultural focus, which can be invaluable for strategic HR initiatives, though it’s generally in a similar price range to HSD Metrics.

Choose Culture Amp if your priority is deeply understanding and improving your overall employee experience and culture.

4. Quantum Workplace

Looking for a holistic HR platform beyond just surveys?

Quantum Workplace offers a broader suite of HR tools, extending beyond surveys to include performance management and recognition. What I found comparing options is that Quantum Workplace provides an integrated suite of HR tools, which simplifies multiple HR functions under one platform, unlike HSD Metrics’ specialized survey focus.

Choose Quantum Workplace if you need a single solution combining employee surveys with performance management and recognition.

The best HSD Metrics alternatives depend on your organization’s specific needs and internal resources, rather than just features.

HSD Metrics Setup

What’s involved in HSD Metrics setup?

This HSD Metrics review section breaks down the deployment process, from initial setup to user adoption, helping you understand the real-world effort required.

1. Setup Complexity & Timeline

Is HSD Metrics implementation complex?

The setup process is “fast and convenient,” focused on survey content and data collection methods. From my implementation analysis, you can be up and running in as little as two weeks, especially for solutions like ExitRight, due to their managed service approach.

You’ll need to prepare by approving survey content and deciding on your preferred data collection methods upfront.

2. Technical Requirements & Integration

Worried about technical hurdles during deployment?

HSD Metrics solutions are web-based, accessible via an online portal, meaning your technical requirements are minimal. What I found about deployment is that you primarily need a stable internet connection, as HSD Metrics handles data security and infrastructure on their end.

Plan for basic internet connectivity and ensure your team has standard web browsing capabilities to access the portal.

3. Training & Change Management

How easily will your team adopt HSD Metrics?

HSD Metrics’s “Built By HR, For HR” philosophy suggests an intuitive user experience, minimizing extensive training needs. From my analysis, the user-friendliness should lead to quick adoption, as the focus is on practical HR insights rather than complex software navigation.

Focus on communicating the value of the insights gained rather than extensive software training, fostering a data-driven culture.

4. Support & Success Factors

What support can you expect during setup?

HSD Metrics emphasizes “dedicated design, implementation, and ongoing support” throughout your journey. What I found about deployment is that their responsiveness and flexibility are highly praised by customers, making them a strong partner for successful implementation.

Factor in leveraging their expert advisory team for crafting effective surveys and optimizing your reporting to maximize value.

The overall HSD Metrics setup is notably streamlined and supported, making for a convenient and efficient deployment for most businesses.

Bottom Line

Is HSD Metrics right for your HR strategy?

This HSD Metrics review synthesizes my comprehensive analysis, providing a clear recommendation for organizations seeking to optimize employee experience and retention.

1. Who This Works Best For

HR teams focused on employee retention and engagement.

HSD Metrics is ideal for HR Directors and C-suite executives who prioritize deep, actionable insights into their employee lifecycle. From my user analysis, organizations with limited internal survey resources will find their managed service model incredibly valuable.

You’ll succeed if your goal is to move beyond guesswork to data-driven workforce decision-making.

2. Overall Strengths

Expert guidance and reduced administrative burden.

The software excels by providing fact-based data and actionable insights across the employee lifecycle, particularly through their robust exit and stay interview solutions. From my comprehensive analysis, their managed service model significantly reduces administrative burden on busy HR teams.

These strengths mean your team can focus on strategic initiatives rather than getting bogged down in survey design and data collection.

3. Key Limitations

Pricing transparency is not readily available.

The primary drawback is the lack of public pricing, requiring direct contact for a quote, which can complicate initial comparisons. Based on this review, this lack of upfront cost information might deter organizations seeking quick budget estimations or easy comparison with self-service platforms.

I find this limitation manageable if you’re willing to engage for a custom quote, but it’s a hurdle for immediate evaluation.

4. Final Recommendation

HSD Metrics earns a strong recommendation for specific needs.

You should choose this software if your organization prefers an outsourced, expert-driven approach to employee feedback and retention initiatives. From my analysis, your success hinges on seeking deep insights with minimal internal administrative effort.

My confidence level is high for companies that value a dedicated partner in enhancing their employee experience.

This HSD Metrics review demonstrates strong value for organizations seeking expert-managed employee feedback while noting the need to inquire directly about pricing.