Pepperi Review: Unlock 20% Sales Growth for Brands & Distributors

B2B ordering shouldn’t feel like a grind.

If you’re researching Pepperi, you’re probably frustrated by tangled sales processes, delayed orders, or just too many disconnected tools.

And let’s be real—manual order handling and scattered info just eats away at your day and slows down your entire sales operation.

Pepperi claims to fix these headaches by bringing every part of your omnichannel sales—B2B storefront, sales rep tools, promotions, and retail execution—together into one system that actually works both online and offline.

In this review, I’ll show you how Pepperi can help centralize and automate sales—so you can get rid of bottlenecks, save time, and stay on top of orders with real-time insights.

You’ll find out in this Pepperi review what really sets their platform apart, how the core features work, what pricing looks like, and which competitors are worth considering during your evaluation.

That way, you’ll see the features you need to make smart B2B commerce decisions with total confidence.

Let’s get started.

Pepperi Overview

Pepperi has been tackling B2B sales complexity since 2012. From their headquarters in New York, their core mission is to unify the often-siloed channels of commerce for brands.

Their sweet spot is established brands and wholesalers tired of juggling disconnected systems for field reps and online buyers. I find their unified platform for all B2B transactions is what truly makes them different from more generic solutions you may have seen.

I’ve noticed their recent investment in a proprietary integration platform (iPaaS) is a smart move. Through this Pepperi review, you’ll see how this simplifies connecting your ERP data.

Unlike eCommerce-first tools like Shopify or BigCommerce, Pepperi doesn’t treat field sales as an afterthought. Their entire system is built around robust offline-first mobile tools for sales reps, which feels much more cohesive.

You’ll find them working with established distributors in food and beverage, CPG, and health—companies needing to manage route accounting, complex promotions, and in-store merchandising activities seamlessly.

From my analysis, their entire strategy revolves around providing a single, highly configurable platform for all B2B sales. This directly addresses your team’s need to eliminate data silos and get a true picture of business performance.

Now let’s examine their capabilities.

Pepperi Features

Struggling with disconnected B2B sales processes?

Pepperi solutions offer an integrated approach to manage your entire B2B sales operation efficiently. These are the five core Pepperi solutions that transform your sales process.

1. B2B eCommerce Storefront

Are your customers limited to calling in orders during business hours?

Traditional ordering methods can restrict sales and miss opportunities outside of typical working times. This often frustrates buyers seeking flexibility.

Pepperi’s B2B eCommerce storefront allows customers to self-serve 24/7 through a branded portal or app, offering personalized experiences. From my testing, the buyer-specific catalogs and pricing feature truly shines, making reordering effortless. This solution adapts to various devices, too.

This means you can boost sales by offering constant availability and gain insights into buying trends from integrated data.

2. Mobile Order Taking for Sales Reps

Do your field sales reps lack real-time data on the go?

Sales teams often struggle without immediate access to product or customer information while in the field. This can lead to missed sales and inefficient visits.

Pepperi empowers sales reps with a native mobile app for efficient order taking, even offline. What I found impressive is the 360-degree customer view feature, allowing reps to make informed decisions. This solution integrates product catalogs, inventory, and payment collection.

So your sales team can operate more effectively, boosting productivity and closing more deals directly from the field.

3. Trade Promotions Management

Is managing complex discounts and promotions a manual nightmare?

Manually orchestrating various trade promotions can be a time-consuming and error-prone process. This often leads to inconsistent offers across channels.

Pepperi’s module allows non-technical users to easily set up and manage complex promotions across all channels simultaneously. This is where Pepperi gets it right, as its intuitive editor for campaign logic simplifies even tiered pricing. This feature helps eliminate stagnant inventory.

This means you can increase order sizes and accelerate sales by effectively promoting new products and bundles with ease.

4. Retail Execution

Having trouble ensuring consistent brand presentation in stores?

Poor retail execution can lead to stock-outs, non-compliant displays, and missed sales opportunities. This often impacts brand reputation and revenue.

Pepperi’s retail execution tool enables businesses to manage merchandisers and monitor store activities with ease. What I love about this approach is how store audits and data capture work offline with photo uploads. This feature provides real-time visibility into your retail operations.

This means you can drive excellence at the point-of-sale, ensuring products and promotions are correctly placed and compliant.

5. Route Accounting & Direct Store Delivery (DSD)

Is managing inventory and sales for van routes a fragmented process?

For businesses with direct store delivery, fragmented systems can lead to inefficient routes, inaccurate inventory, and slow reconciliation. This impacts profitability.

Pepperi’s DSD solution streamlines van sales with route planning, order taking, and retail execution in one offline app. Here’s the thing – its real-time inventory tracking from van loading to reconciliation truly optimizes operations. This feature also handles returns and prints invoices.

So you can significantly boost productivity, monitor route compliance, and ensure accurate inventory management for your mobile sales force.

These Pepperi features work together to create a complete B2B commerce platform that streamlines your entire sales process.

Pepperi Pricing

How much will Pepperi actually cost you?

Pepperi pricing features a transparent tiered structure with clear monthly rates for its Pro and Corporate plans, making your budgeting straightforward.

Plan	Price & Features
Pro	US $500/month • Order taking • Customizable catalogs • Debt management • Open integration • Unlimited SKUs/customers
Corporate	US $1,500/month • All Pro features • Sales transaction management • Mobile CRM • Cross-sell & up-sell • ePayment
Ultimate	Contact Sales • All Corporate features • Route accounting • Route/activity planning • Multiple warehouses • Replenishment recommendations • Configurable discount policies

1. Value Assessment

Excellent value for your business.

From my cost analysis, Pepperi’s clear pricing tiers offer robust features without hidden transaction fees, which is a significant advantage. The inclusion of their iOS/Android app at no extra cost means your team accesses powerful tools mobile-first without unexpected add-ons.

This means your budget gets predictable expenses, helping you avoid surprising costs as your sales operations scale.

2. Trial/Demo Options

Try before you commit fully.

Pepperi offers a free trial that lets you download a fully functional app with pre-loaded data, allowing you to test its capabilities. What I found valuable is how you can experience the app without any commitment, truly understanding its fit for your workflow before purchasing.

This lets you evaluate the platform’s utility and user experience before committing to full pricing.

3. Plan Comparison

Choose the right plan for your needs.

The Pro plan is excellent for essential B2B commerce, but the Corporate tier provides significant enhancements like sales performance and ePayment. What stands out is how the Ultimate tier offers advanced features like route accounting and multi-lingual customization for larger, complex operations.

This tiered approach helps you match Pepperi pricing to actual usage requirements, ensuring you only pay for what you need.

My Take: Pepperi’s pricing strategy focuses on transparency and modularity, making it ideal for B2B businesses that need scalable sales and commerce solutions without hidden fees.

The overall Pepperi pricing reflects transparent, value-driven tiers for growing B2B businesses.

Pepperi Reviews

What do real customers actually think?

This section provides a clear picture of user sentiment, drawing on Pepperi reviews to help you understand common praise points and frequent complaints based on actual customer experiences.

1. Overall User Satisfaction

Users seem generally satisfied.

From my review analysis, Pepperi maintains strong positive ratings across platforms like G2, reflecting solid user sentiment. What I found in user feedback is how users appreciate its reliable uptime and low maintenance, suggesting a stable platform experience for daily operations.

This indicates you can expect consistent performance and a generally positive experience.

2. Common Praise Points

Simplicity and visibility stand out.

Users consistently praise Pepperi’s ease of use for order placement and its real-time visibility into sales activities. Review-wise, the platform’s offline capabilities and subsequent data syncing are frequently highlighted as major advantages for field teams.

This means your sales reps can work efficiently anywhere, ensuring timely data updates.

3. Frequent Complaints

Admin UI and app consistency are concerns.

While generally positive, several Pepperi reviews point to the back-office admin user interface being less intuitive for complex tasks. What stands out in customer feedback is how some users note feature differences between browser and app versions, leading to occasional app crashes.

These issues are typically manageable, but you may need to rely on support for complex back-end setups.

The overall Pepperi reviews paint a picture of a solid platform with strong core functionality and support, despite minor admin and app-related concerns.

Best Pepperi Alternatives

Struggling to pick the right B2B sales platform?

The best Pepperi alternatives include several strong options, each better suited for different business situations, budget considerations, and specific sales operational needs.

1. SAP Commerce Cloud

Already deep into the SAP ecosystem?

SAP Commerce Cloud makes sense if your primary need is sophisticated storefront design and extensive payment processing, especially if you already use other SAP systems. From my competitive analysis, SAP offers robust enterprise-grade storefront capabilities for complex commerce environments, though it generally represents a higher investment.

Choose SAP Commerce Cloud when seamless integration with your existing SAP landscape is a critical priority.

2. Salesforce Sales Cloud

Seeking a comprehensive CRM backbone first?

Salesforce Sales Cloud excels if your core need is robust customer relationship management, lead nurturing, and a vast ecosystem of integrations. What I found comparing options is that Salesforce provides unparalleled CRM depth and customizability, serving as an ideal foundation for complex sales processes.

Consider this alternative when comprehensive CRM functionality and broad integration options outweigh Pepperi’s B2B commerce focus.

3. Shopify Plus

Primarily online B2C, expanding into B2B?

Shopify Plus is a great alternative if your business has a strong online B2C presence and you’re looking for an intuitive platform to expand into B2B. From my analysis, Shopify Plus offers exceptional ease of use for online store setup and extensive app marketplace flexibility, particularly for web-first businesses.

Choose Shopify Plus when a familiar online store interface and broad e-commerce functionality are your main drivers.

4. Repsly

Only need specialized field team management?

Repsly is better if your primary focus is solely on optimizing and managing your field team’s retail execution and in-store data collection. Alternative-wise, Repsly specializes in targeted field operations optimization, offering a highly focused solution for merchandising and auditing tasks.

Your situation calls for Repsly if dedicated field management and cost-effective task tracking are your sole priorities.

Ultimately, the best Pepperi alternatives depend on your specific sales channel mix and operational priorities more than anything else.

Pepperi Setup

Is Pepperi implementation a complex undertaking?

A successful Pepperi setup requires a thoughtful approach, balancing its user-friendly front-end with a potentially intricate back-end, setting realistic expectations for your Pepperi review.

1. Setup Complexity & Timeline

This isn’t just an install, it’s a configuration.

Pepperi’s implementation involves setting up product catalogs, pricing rules, and complex discounts, especially for administrators. What I found about deployment is that tweaking the system requires reasonable skills, often necessitating external help or dedicated support, making initial setup a critical phase.

You’ll need to plan for initial data migration and system configuration to align Pepperi with your specific sales workflows.

2. Technical Requirements & Integration

Expect crucial integration with existing systems.

Your technical team will primarily focus on integrating Pepperi with your ERP or accounting software using their iPaaS. From my implementation analysis, seamless integration creates a single source of truth, which is a significant success factor for consolidated sales data.

Plan for robust mobile devices and ensure your IT team is ready to facilitate data synchronization and API connections.

3. Training & Change Management

User adoption is key for maximizing ROI.

Sales representatives find Pepperi intuitive for order creation, easing their learning curve, but administrators may need more in-depth training for complex functions. My analysis shows proactive change management prevents user resistance by ensuring everyone understands the benefits and new workflows, enhancing overall system adoption.

Invest in tailored training sessions for different user roles to ensure smooth transition and maximum productivity post-implementation.

4. Support & Success Factors

Leverage vendor support for a smoother rollout.

Pepperi’s support team is frequently praised for responsiveness and professionalism, offering training calls and quick issue resolution. From my analysis, their attentive support aids successful implementation, especially when navigating complex backend configurations or integration challenges.

You should plan to work closely with Pepperi’s customer service to achieve full operational functionality and optimize your system.

Overall, your Pepperi setup will benefit from proactive planning and strong support engagement to streamline sales operations effectively.

Bottom Line

Is Pepperi the right choice for your B2B sales?

This Pepperi review shows a robust B2B commerce platform, ideal for specific business contexts and operational needs, balancing comprehensive features with certain limitations.

1. Who This Works Best For

Consumer goods brands and wholesale distributors.

Pepperi is ideal for businesses with significant field sales teams, direct store delivery needs, and those managing B2B eCommerce, especially in FMCG, beauty, and food sectors. What I found about target users is that companies with fewer than 1000 clients gain significant efficiency, though it scales well.

You’ll succeed if you need to unify in-person and online sales, especially with offline order taking.

2. Overall Strengths

Omnichannel sales capabilities stand out remarkably.

From my comprehensive analysis, the software excels in unifying mobile order taking, B2B eCommerce, retail execution, and trade promotions into one native mobile-first solution. I found that its robust offline capabilities are a significant advantage for field sales teams, ensuring uninterrupted operations regardless of connectivity.

These strengths translate directly into enhanced sales productivity and real-time visibility across your entire sales ecosystem.

3. Key Limitations

Administrative UI requires an adjustment period.

While powerful, some users find the back-office administrative user interface less intuitive and more challenging to configure, especially for complex promotions. Based on this review, setting up multiple discounts can be cumbersome, sometimes requiring support assistance for optimal configuration and deployment.

I’d say these limitations are manageable with proper training and support, rather than being fundamental deal-breakers for typical use cases.

4. Final Recommendation

Pepperi receives a strong recommendation.

You should choose this software if your priority is streamlining complex B2B sales, empowering field teams, and integrating omnichannel operations within industries like consumer goods. From my analysis, your success with this solution depends on leveraging its mobile-first design and strong ERP integrations for cohesive sales management.

My confidence level is high for businesses seeking an all-in-one B2B sales and commerce platform.

This Pepperi review demonstrates strong value for businesses prioritizing omnichannel B2B sales, empowering your teams and streamlining operations with confidence.