Spoonfed Review: Achieve 10x Catering Revenue for Complex Operations

Manual catering admin steals your best hours.

If you’re looking into Spoonfed, you’re probably frustrated by how tough it is to manage orders, production schedules, and invoicing without things slipping through the cracks.

What I see most catering managers dealing with is wasted time on clunky spreadsheets and missed details—leading to late deliveries, billing mistakes, and unhappy customers almost every day.

Spoonfed tackles these pain points head on, offering a single solution that automates and centralizes your online ordering, kitchen prep, delivery, and billing processes. Based on my deep dive, it stands out with robust real-time order management and production planning features that really can take stress off your plate.

In this review, I’m focusing on how Spoonfed’s automation gives you hours back so you can focus on growing your catering business instead of fixing admin errors.

Here’s what to expect in this Spoonfed review: I’ll break down real use cases, standout features, pricing, ease of setup, and compare alternatives, giving you clarity for your evaluation.

You’ll walk away knowing the features you need to run a more efficient catering business—and the honest pros and cons to weigh before a demo.

Let’s get started.

Spoonfed Overview

Spoonfed focuses on solving catering management headaches. Based in Glasgow, they’ve been building specific software to simplify complex foodservice operations for businesses like yours since 2013.

Their sweet spot is contract caterers and multi-location restaurant groups that demand serious operational control. What I find sets them apart is automating the entire catering workflow, from your branded online store to the final invoice.

I’ve noticed their platform constantly improves based on direct user feedback. Through this Spoonfed review, you can see this commitment reflected in its polished, user-centric design.

Unlike broader tools like FoodStorm, Spoonfed smartly avoids general event planning. They prioritize streamlining the core catering process, making it feel like it was built by people who actually understand how a busy kitchen operates.

You’ll find them working with large contract caterers and corporate foodservice providers managing high-volume, multi-site orders without adding more administrative staff to keep up.

Strategically, their goal is giving your business a single, integrated system to run its catering division more profitably. This focus on end-to-end efficiency directly addresses your need to reduce manual data entry and costly operational errors.

Now let’s examine their core capabilities.

Spoonfed Features

Trying to wrangle your catering operations?

Spoonfed features offer an integrated solution suite that manages your entire catering workflow from online ordering to invoicing. Here are the five main Spoonfed features that help solve common catering challenges.

1. Online Ordering Platform

Tired of endless phone calls and manual order entries?

Taking orders over the phone or through fragmented systems can lead to errors and consume valuable staff time. This often frustrates both your team and your customers.

Spoonfed provides a white-labeled online ordering platform where customers can easily browse menus, customize orders, and even place group orders. From my testing, the seamless customer experience truly stands out, reducing the need for constant direct communication.

This means you can streamline the ordering process, delight your customers, and free up your team for other critical tasks.

2. Order Management

Struggling to keep track of every quote and order?

Scattered order requests across different channels can make it impossible to get a clear, real-time overview. This often results in missed details or double bookings.

This feature centralizes all incoming orders and quotes, providing a real-time calendar view across multiple locations. What I found impressive is how it ensures every aspect of an order is covered, making coordination much smoother.

The result is you gain complete visibility, significantly reducing errors and ensuring efficient operation every single time.

3. Production Planning

Is your kitchen constantly scrambling with prep sheets?

Manual creation of production lists often leads to inefficiencies and mistakes in the kitchen. This can cause delays and food waste, impacting your bottom line.

Spoonfed automates the creation of detailed production lists and kitchen prep sheets, ensuring the right food is prepared and delivered on time. Here’s the thing – these kitchen-ready instructions provide essential structure for your back-of-house team.

This means your kitchen operates with greater precision, minimizing errors and saving significant time for your catering staff.

4. Delivery Management

Do your deliveries feel like a logistical nightmare?

Poor delivery scheduling and a lack of detailed information can lead to late deliveries or lost orders. This directly impacts customer satisfaction and your reputation.

This feature assists with delivery scheduling and planning, pulling all necessary details from customer checkouts directly. From my evaluation, the customizable fields ensure all crucial delivery information is captured, which is incredibly helpful.

So, you get smoother delivery operations, ensuring orders reach their destination on time and your customers remain happy.

5. Billing & Invoicing

Drowning in paperwork when it comes to billing?

Manual billing and invoicing are time-consuming and prone to errors. This can delay payments and add unnecessary administrative overhead to your business.

Spoonfed automates your billing and invoicing processes, allowing for easy creation and updating of invoices with various payment options. What I love about this feature is how it streamlines financial management, reducing your administrative burden significantly.

This means you can improve cash flow, reduce paperwork, and spend more time focusing on growing your catering business.

These Spoonfed features work together to create a complete catering management system that eliminates manual tasks and improves your overall efficiency.

Spoonfed Pricing

What are you really paying for?

Spoonfed pricing offers clear tiered plans with specific costs, making it easier for you to budget and select the right solution for your catering business needs.

Plan	Price & Features
Starter Plan	$75 USD/Month (or $99 CAD/Month) • 50 invoices/month • 1 admin, 5 users • Mobile app access • Standard email support (24-48 hr response) • 1 site, 1 store
Plus Plan	$119 USD/Month (or $139 CAD/Month) • 100 invoices/month • 2 admins, 10 users • Mobile app access • Premium email support (<24 hr response) • 1 site, up to 5 stores
Premium Plan	$169 USD/Month (or $199 CAD/Month) • 200 invoices/month • Unlimited admins & users • Mobile app access • Dedicated chat/email support (<8 hr response) • 2 sites, up to 10 stores total
Enterprise/Custom	Contact sales for tailored quote • Advanced features • Multiple sites/stores • High-volume transactions • Dedicated account management

1. Value Assessment

Great pricing transparency here.

What I found regarding Spoonfed pricing is that the tiered approach directly ties costs to your invoice volume and user count, ensuring you only pay for what you truly need. This aligns your budget with actual operational scale, avoiding wasted spending on oversized plans.

This means your monthly costs stay predictable as your catering business grows, offering clear value for your investment.

2. Trial/Demo Options

Smart evaluation approach available.

Spoonfed offers a free trial, which lets you fully explore its catering management capabilities before committing to a paid plan. What I found valuable is that you can test key features like online ordering and production planning, understanding how it fits your daily operations.

This helps you evaluate the system’s efficiency and user-friendliness, reducing any financial risk before you subscribe.

3. Plan Comparison

Choosing the right tier matters.

The Starter plan suits smaller caterers, while the Plus and Premium plans offer increasing invoice capacity and user limits for growing businesses. What stands out is how overage charges encourage selecting a fitting tier, rather than letting costs balloon unexpectedly.

This tiered approach helps you match pricing to actual usage requirements, ensuring your budget aligns with your operational needs.

My Take: Spoonfed’s pricing strategy focuses on transparent, tiered plans that scale with business size, making it a budget-friendly choice for diverse catering operations.

The overall Spoonfed pricing reflects predictable tiered value for growing catering businesses.

Spoonfed Reviews

What do real customers actually think?

I’ve analyzed numerous Spoonfed reviews to offer a transparent look at real user experiences, helping you understand what actual customers think.

1. Overall User Satisfaction

Users love Spoonfed’s transformative power.

From my review analysis, Spoonfed consistently receives high praise, with users often calling it “transformative” for their catering operations. What impressed me most is how many businesses report significant revenue increases and operational efficiencies after implementing it.

This suggests you can expect tangible improvements in both sales and workflow.

2. Common Praise Points

The streamlined process is a huge hit.

Users consistently highlight the intuitive online ordering system and how it simplifies transactions for both customers and staff. From customer feedback, automation of production and delivery planning drastically reduces manual errors and saves considerable time.

This means your business can expect increased accuracy and reduced administrative overhead.

3. Frequent Complaints

Initial setup can be tricky for some.

While generally positive, some early Spoonfed reviews mentioned the system feeling “slightly cold and unintuitive for clients to use” initially. What stands out is how this feedback often relates to menu setup complexities rather than core software issues, suggesting a learning curve.

These initial challenges appear to be easily overcome with proper menu configuration and training.

The overall Spoonfed reviews reveal a highly positive user experience with strong performance benefits, especially once initial setup is optimized.

Best Spoonfed Alternatives

Considering Spoonfed alternatives?

The best Spoonfed alternatives offer diverse strengths, each better suited for different catering business sizes, operational complexities, and budget considerations.

1. CaterTrax

Need large-scale, non-commercial foodservice solutions?

CaterTrax excels if you operate a vast, non-commercial foodservice business, like a university or hospital, with intricate operational demands across multiple departments. From my competitive analysis, CaterTrax offers comprehensive solutions for complex environments, a robust alternative for enterprise-level managed hospitality.

Choose CaterTrax when your primary need is large-scale production planning and reporting in institutional settings.

2. Caterease

Looking for extensive event management alongside catering?

Caterease is a stronger fit if your business heavily relies on comprehensive event management features beyond just catering, such as detailed venue booking and event planning. What I found comparing options is that Caterease offers broader event and sales features, making it a robust alternative for event-focused caterers.

Consider this alternative when comprehensive event management capabilities are as critical as catering operations.

3. FoodStorm

Scaling a larger operation with automation needs?

FoodStorm is ideal if your business is larger and requires extensive automation, robust omnichannel ordering support, and advanced customer marketing features. Alternative-wise, FoodStorm emphasizes scalability and custom online platforms, fitting businesses ready for a more tailored, high-volume setup.

Choose FoodStorm if advanced automation and sophisticated omnichannel support are critical for your growing catering business.

The best Spoonfed alternatives ultimately depend on your business’s specific operational needs and size, rather than generic feature lists.

Spoonfed Setup

Thinking about your Spoonfed setup?

This Spoonfed review section breaks down what it takes to get the software up and running in your business, setting realistic expectations for your team.

1. Setup Complexity & Timeline

Getting Spoonfed deployed is quite straightforward.

Spoonfed’s setup process is generally considered easy, with full training provided by their implementation team during this phase. From my implementation analysis, you’ll find the process manageable regardless of your business size, leading to quicker operational readiness than complex enterprise solutions.

You’ll need to allocate time for the training and initial configuration, but extensive project management isn’t required.

2. Technical Requirements & Integration

Minimal technical headaches here.

Spoonfed is cloud-based, meaning it’s web-accessible from any device, so your technical requirements are minimal. What I found about deployment is that it integrates well with popular platforms like PayPal, Xero, and MailChimp, simplifying connections to your existing systems.

Your IT team will primarily focus on ensuring internet access and verifying smooth data flow with integrated accounting or payment solutions.

3. Training & Change Management

User adoption should be a breeze.

Spoonfed is known for its ease of use and intuitive interface, which significantly reduces the learning curve for staff. From my analysis, user-friendliness promotes quick user adoption, minimizing the need for extensive change management initiatives, especially for catering operations.

Focus on familiarizing your team with the new streamlined workflows, and expect high acceptance due to reduced manual tasks.

4. Support & Success Factors

Expect strong support during implementation.

Spoonfed provides excellent support, including live chat and a dedicated implementation team that assists with training and setup. What I found about deployment is that their responsiveness greatly contributes to a smooth rollout, ensuring any queries are quickly addressed.

Leverage their comprehensive training and responsive support to maximize your team’s understanding and efficient use of the system from day one.

Overall, your Spoonfed setup should be straightforward and well-supported, allowing your business to quickly leverage its catering management benefits.

Bottom Line

Is Spoonfed the right catering software for you?

This Spoonfed review offers a final assessment of who benefits most from its features, where it excels, and what limitations to consider before making your decision.

1. Who This Works Best For

Streamlining catering operations for diverse foodservice businesses.

Spoonfed works exceptionally well for independent caterers, multi-unit restaurant chains, and large food service management companies seeking to automate order processing, production, and delivery. What I found about target users is that businesses struggling with manual order management will find immense value in its centralized system and online ordering capabilities.

You’ll succeed if your goal is to enhance customer experience through user-friendly online ordering and significantly reduce administrative workload.

2. Overall Strengths

Unmatched efficiency in managing catering workflows.

The software succeeds by offering a user-friendly interface, comprehensive automation from order to invoice, and strong customer support that saves significant time. From my comprehensive analysis, its branded online ordering experience and integrated feedback management stand out as key differentiators.

These strengths translate directly into improved operational efficiency, higher customer satisfaction, and increased revenue for your catering business.

3. Key Limitations

Customization options for specific messages can be limited.

While Spoonfed offers robust features, some users might find that the flexibility to customize certain client-facing messages is not as extensive as desired. Based on this review, advanced features or specific integrations may incur extra costs beyond the standard pricing, requiring careful budget planning.

I’d say these limitations are generally manageable trade-offs rather than deal-breakers, especially given the overall value and benefits you receive.

4. Final Recommendation

Spoonfed earns a strong recommendation.

You should choose this software if your business needs to modernize catering operations, offer seamless online ordering, and automate back-of-house processes. From my analysis, this solution is ideal for businesses scaling drop-off catering or managing complex institutional contracts, optimizing efficiency across all units.

My confidence is high for businesses seeking to significantly transform their catering sales and operational efficiency.

This Spoonfed review shows significant value for a wide range of foodservice businesses looking to automate and streamline their catering operations with confidence.