Arrivy Review: End Manual Processes & Boost Service Operations By 30%

Tired of paperwork and dispatch chaos?

If you’re dealing with field teams and constant rescheduling headaches, finding software that truly syncs your operations, office, and customers is no small task.

Most solutions force you into messy manual work, and your day ends up wasted chasing down lost updates or fixing double bookings.

That’s where Arrivy stands out—with real-time tracking, smart scheduling, and customer engagement tools that help you automate without losing control. I’ve dug into the details to see if Arrivy really delivers on reducing busywork and streamlining every step from the office to the field.

In this review, I’ll break down how Arrivy can put your operations on autopilot without the headaches that come from disconnected apps or spreadsheets.

In this Arrivy review, you’ll find a deep dive into features, pricing options, integrations, and how it matches up to alternatives—everything you need to make an informed choice.

By the end, you’ll know the features you need to make your field service work feel a lot less stressful.

Let’s get started.

Arrivy Overview

Arrivy has been laser-focused on streamlining field service operations since its founding in 2016. Based in Bellevue, Washington, their core mission is to better connect your office, field teams, and valued customers.

They specifically target home service and delivery companies, from small owner-operators all the way to larger enterprise fleets. What I find truly sets them apart is their unrelenting focus on the customer experience, not just improving your own team’s internal operational efficiency.

Instead of splashy acquisitions, their growth has centered on consistent product refinement and deeper platform integrations. You’ll see this steady, customer-driven improvement reflected in the features we explore through this Arrivy review.

Unlike complex enterprise systems like ServiceTitan that can feel overwhelming, Arrivy feels more nimble and approachable. I believe their key advantage is its impressive adaptability for unique workflows, making it feel built by people who actually understand your business challenges.

You’ll find them working with a diverse range of organizations, including local HVAC businesses and large logistics fleets that are finally ready to ditch clunky, inefficient manual scheduling for good.

From my analysis, their current strategic priority is elevating that last-mile customer journey using real-time tracking, proactive automated alerts, and self-service portals. This directly addresses the market’s rising demand for Amazon-like transparency from every single service provider.

Now let’s examine their core capabilities.

Arrivy Features

Struggling to keep track of field teams and customer updates?

Arrivy features offer a comprehensive suite designed to automate and optimize field service operations. These are the five core Arrivy features that tackle common business challenges.

1. Streamlined Scheduling & Dispatching

Are job assignments still a confusing mess?

Inefficient scheduling can lead to missed appointments and frustrated technicians. This often results in wasted time and resources.

Arrivy’s drag-and-drop scheduler makes assigning tasks and optimizing routes incredibly easy. What I love about this feature is how you can visually manage your entire workforce and monitor job progress in real-time, ensuring everyone is on the same page.

This means you can match the right technician to the right job, boosting efficiency and ensuring tasks are completed on time.

2. Real-Time Tracking & Route Optimization

Wasting time and fuel with inefficient routes?

Without real-time visibility, managing field crews can feel like guesswork. This often leads to delays and increased operational costs.

Arrivy provides real-time location tracking for your field teams, giving you full visibility and the ability to make instant adjustments. From my testing, the route planning and optimization capabilities significantly reduce travel time and fuel expenses by leveraging powerful mapping tools.

This ensures your technicians get to jobs faster, improving punctuality and reducing your overall operational expenses.

3. Enhanced Customer Experience (CX)

Tired of endless customer calls asking for updates?

Poor communication during service appointments can lead to customer frustration and no-shows. This directly impacts your business’s reputation.

Arrivy enhances customer experience with automated SMS and email notifications, providing real-time updates on your team’s location. This feature helps reduce no-shows and dramatically increases customer satisfaction, something I found incredibly effective during my evaluation.

The result is happier customers who feel informed and valued, leading to more positive reviews and repeat business.

4. Digital Forms & Paperless Processes

Still drowning in stacks of paper forms?

Manual paperwork creates bottlenecks and makes data retrieval a nightmare. This slows down your entire workflow and increases errors.

Arrivy allows you to create customizable digital forms for everything from inspections to approvals, replacing outdated paper processes. Here’s what I found: these digital forms integrate seamlessly with your CRM, offering flexibility to access crucial data from anywhere, anytime.

This means you can finally achieve a truly paperless workflow, making data collection and management efficient and accessible.

5. Self-Scheduling & Booking

Is customer booking a constant back-and-forth hassle?

Manual booking processes can be time-consuming for both your staff and your customers. This often leads to lost opportunities and dissatisfaction.

Arrivy empowers customers with hassle-free self-scheduling through branded portals or web widgets. What I find impressive is how you can set up flexible booking calendars that align perfectly with your business hours and preferences, offering adaptive options.

So, your customers can book appointments conveniently, freeing up your team’s time and enhancing their overall experience with your service.

These Arrivy features work together to create a cohesive field service management system that connects your office, field teams, and customers for peak efficiency.

Arrivy Pricing

Confused about what your actual monthly costs will be?

Arrivy pricing is clear and tiered, based on user access and features, which helps you budget transparently for field service management.

Plan	Price & Features
Standard Plan	$75/month • 3 full-access users + 2x limited-access users • Team Scheduling & Dispatch • Customer & Crew Experience • SMS & Email Notifications
Premium Plan	$150/month • 3 full-access users + 2x limited-access users • Digital Forms & Route Planning • Advanced Reporting • One advanced integration
Custom Plan	Tailored pricing – contact sales • Custom integrations & API access • Dedicated support & webhooks • White Labeling, Customer Portal, Projects (Beta)

1. Value Assessment

Great value for streamlined operations.

From my cost analysis, Arrivy’s tiered pricing ensures you only pay for what your field service business truly needs. The included setup fee covers white-glove onboarding, which I found impressive, meaning you get fully trained without extra unexpected charges.

This means your budget gets a comprehensive solution that scales with your team, avoiding unnecessary feature bloat.

2. Trial/Demo Options

Try before you commit.

Arrivy offers a valuable 14-day free trial, allowing you to thoroughly explore its features and assess its fit for your operations. What I found helpful is how this trial helps you understand the user experience and how it integrates into your workflow, risk-free.

This lets you evaluate the software’s impact on your team and customers before committing to full pricing.

3. Plan Comparison

Choosing the right plan matters.

The Standard plan is a solid start for basic field service, but the Premium tier offers significant value with advanced features like route planning. What stands out is how additional full-access users are priced differently across plans, affecting your overall Arrivy pricing.

This tiered approach helps you match pricing to actual usage requirements, ensuring your business gets the right functionality.

My Take: Arrivy’s pricing structure is transparent and flexible, ideal for businesses seeking predictable costs and scalable features that grow with their service operations.

The overall Arrivy pricing reflects transparent value without hidden surprises for your business.

Arrivy Reviews

What do actual customers think?

I’ve dug into Arrivy reviews to give you an objective analysis of real user feedback, covering what works well and common pain points. Here’s what I found.

1. Overall User Satisfaction

Users seem consistently impressed.

From my review analysis, Arrivy garners generally positive sentiment, particularly on platforms like G2. What I found in user feedback is that customers value the team’s responsiveness and support, often mentioning their willingness to help with custom solutions.

This suggests you can expect a partner who genuinely cares about your success.

2. Common Praise Points

Customizability truly stands out.

Users consistently highlight the platform’s exceptional customizability for home services, allowing it to adapt to diverse business needs. From customer feedback, the ease of use and streamlined data collection also frequently earn high marks, simplifying daily operations for many.

This means you can tailor Arrivy to your unique workflows without extensive workarounds.

3. Frequent Complaints

Minor issues are quickly addressed.

Review-wise, a common complaint involved the bulk download of photos, requiring individual saving. What stood out in customer feedback, however, is how Arrivy often provides existing integrations or custom solutions for these reported issues, mitigating potential frustrations quickly.

These typically aren’t deal-breakers, as the team often provides a fix or workaround.

Overall, Arrivy reviews reveal a highly positive user experience, with any minor issues often resolved by the responsive team.

Best Arrivy Alternatives

Finding the right field service solution is key.

The best Arrivy alternatives include several strong contenders, each offering distinct advantages depending on your specific business size, budget, and operational needs.

1. ServiceTitan

Scaling your large enterprise operations?

ServiceTitan is a more robust, feature-rich alternative for larger enterprises with complex marketing, sales, and a very broad range of FSM functionalities. From my competitive analysis, ServiceTitan offers advanced marketing and reporting tools, which Arrivy’s customizability might not match out-of-the-box.

You’ll want to consider ServiceTitan if you’re a large enterprise needing extensive features and have a substantial budget.

2. Jobber

Prioritizing ease-of-use for SMBs?

Jobber excels as a straightforward, all-in-one solution for small to medium-sized businesses, particularly for core FSM tasks like invoicing, quotes, and staff management. What I found comparing options is that Jobber simplifies daily operations with an intuitive interface, making it appealing for less customized needs.

Consider this alternative if you’re an SMB seeking an out-of-the-box, easy-to-use solution over Arrivy’s deeper customization.

3. Housecall Pro

Operating a mobile-first home service business?

Housecall Pro is ideal for small to medium-sized home service businesses prioritizing an extremely easy-to-use mobile-first solution for managing daily workflows and cost-effectiveness. Alternative-wise, Housecall Pro simplifies mobile management and payments, whereas Arrivy offers more advanced CRM integrations.

Choose Housecall Pro when you need an intuitive mobile solution for home services, emphasizing daily workflow efficiency.

The best Arrivy alternatives depend on your specific business size and operational priorities rather than features alone.

Arrivy Setup

What are your Arrivy implementation concerns?

In this Arrivy review, I’ll dive into the practical aspects of getting Arrivy up and running, helping you understand its deployment approach and overall complexity. Setting realistic expectations for your implementation journey is key.

1. Setup Complexity & Timeline

Expect a surprisingly smooth deployment.

Arrivy’s setup is designed to be intuitive and beginner-friendly, with the company providing a “white glove onboarding cycle” to guide you. From my implementation analysis, the team completes implementation quickly, often making integration “pretty easy” for users.

You’ll need to plan for their guided onboarding, but expect a faster transition than many other platforms.

2. Technical Requirements & Integration

Minimal technical hurdles ahead.

As a cloud-based SaaS, Arrivy primarily requires internet access and compatible devices (web/mobile apps). What I found about deployment is that it integrates flexibly with your existing tech stack, supporting various CRMs and productivity tools like Salesforce and QuickBooks.

Plan for standard internet connectivity and basic device compatibility; significant infrastructure changes aren’t typically needed.

3. Training & Change Management

Adoption is eased by intuitive design.

Arrivy offers personalized training and custom solutions during onboarding, which helps users quickly get up to speed. From my analysis, the learning curve is intuitive and beginner-friendly, meaning your team will likely adapt without extensive resistance.

Invest in the provided training and leverage custom solutions to ensure smooth user adoption across your field teams.

4. Support & Success Factors

Exceptional support drives success.

Arrivy’s support team is consistently praised for responsiveness, willingness to take feedback, and finding custom solutions. What I found about deployment is that their proactive support is a critical success factor, making your implementation journey far less stressful.

Plan to engage closely with their support, as their expertise and responsiveness are key to maximizing your successful deployment.

Overall, Arrivy setup is generally straightforward, with dedicated support making the transition surprisingly easy for most businesses.

Bottom Line

Is Arrivy the right fit for your business?

This Arrivy review breaks down the platform’s core strengths and limitations, helping you understand who will benefit most from its robust field service management capabilities.

1. Who This Works Best For

Businesses prioritizing customer engagement and operational efficiency.

Arrivy excels for home services, delivery, and field service companies, from SMBs to mid-market, that want to digitize workflows and enhance customer communication. What I found about target users is that companies valuing highly customizable workflows and proactive support for integrations will thrive with this solution.

You’ll find success if you’re struggling with manual scheduling, poor customer communication, or a lack of real-time operational visibility.

2. Overall Strengths

Unmatched customization and responsive support stand out.

The software succeeds by offering flexible scheduling, real-time tracking, and comprehensive digital forms, all backed by a highly responsive support team willing to build custom integrations. From my comprehensive analysis, its focus on customer engagement through tailored notifications significantly reduces missed appointments and improves satisfaction for your clients.

These strengths will translate into significant time savings for your operations, increased customer satisfaction, and a more efficient field team.

3. Key Limitations

Enterprise integration depth and bulk file handling need refinement.

While robust, businesses with extremely complex, enterprise-level CRM needs might find native integration options less extensive than specialized competitors. Based on this review, bulk file downloads for tasks are not as streamlined, potentially requiring workarounds or custom integrations to manage efficiently.

These limitations are generally manageable for most users, but I suggest evaluating your specific integration and file management needs carefully during a demo.

4. Final Recommendation

Arrivy is a strong recommendation for service-based businesses.

You should choose this software if you’re an SMB or mid-market company needing a scalable, user-friendly FSM platform that values both operational efficiency and outstanding customer experience. From my analysis, your business will benefit from its adaptability and the team’s commitment to evolving the product to meet user needs.

My confidence level is high for businesses seeking a powerful, customizable, and supported solution for their field service operations.

Through this Arrivy review, I’ve outlined clear value for service-based businesses aiming for operational excellence and enhanced customer satisfaction.