Manual work is killing your productivity.
As your MSP grows, manually patching systems and monitoring threats across expanding client networks becomes nearly impossible. It’s a constant, stressful firefight.
This reactive approach not only increases security risks but also threatens your client relationships when things inevitably break. You can’t scale this way.
The demand for robust remote management is exploding across all sectors.
For instance, projections show 70.6 million U.S. patients will use remote monitoring by 2025. This highlights a universal need for scalable, automated oversight.
The right RMM platform solves this by letting you automate patching and threat detection, freeing up your team for high-value strategic work.
In this article, I’ll guide you through the best remote monitoring and management software designed to eliminate manual work and help you scale efficiently.
You’ll discover tools that streamline operations, improve security, and help you manage more clients without adding headcount.
Let’s dive in.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | NinjaOne → | IT directors at MSPs | |
| 2 | SuperOps → | Fast-growing MSPs | |
| 3 | Syncro Medical → | Healthcare-focused MSPs | |
| 4 | Site24x7 → | Growing MSPs | |
| 5 | Pulseway → | Growing MSPs |
1. NinjaOne
Tired of manual IT tasks bogging you down?
NinjaOne offers an all-in-one platform for effortless endpoint management and remote monitoring. This means you can centralize control and automate tedious IT tasks.
You’ll find it simplifies IT and security, providing unified visibility and control over all your endpoints, regardless of operating system, from smartphones to servers. This translates into less manual work and reduced stress for you.
Here’s how NinjaOne delivers.
NinjaOne helps you drive efficiency through out-of-the-box automation. This cloud-native RMM solution enables policy-based management and proactive visibility.
It also provides quick and effective service to your customers with features like inventory tracking and easy provisioning. The platform supports configuration management and remote troubleshooting for mobile devices, ensuring your users remain secure and productive on the go. Automated, cross-OS patch management secures remote and hybrid endpoints, improving problem patch management with granular control, backed by CVE/CVSS alerts.
The integrated backup solution, built for ransomware recovery, adds another layer of security, with encrypted backups and multi-factor authentication, giving you comprehensive protection across Windows and Mac OS.
Ready to simplify your IT operations?
While optimizing operations, staying ahead of the curve is crucial. My article on best competitive intelligence tools can help you pinpoint your edge.
Key features:
- Automated Endpoint Management: Unify visibility and control across diverse operating systems from smartphones to servers, minimizing downtime and boosting productivity.
- Cloud-native RMM: Drive efficiency with policy-based management, proactive visibility, and rapid service delivery to your clients.
- Comprehensive Security & Backup: Secure remote and hybrid endpoints with automated patch management and a cloud-native backup solution built for ransomware recovery.
Learn more about NinjaOne features, pricing, & alternatives →
Verdict: NinjaOne stands out as a strong contender for the best Remote Monitoring and Management software, particularly for IT directors at MSPs. Its focus on automation, unified endpoint management, and robust security features like ransomware-ready backup and detailed patch management directly addresses pain points around manual workloads and compliance, as evidenced by customer success stories like TeamLogic IT managing over 100,000 endpoints.
2. SuperOps
Tired of manual IT headaches?
SuperOps brings together PSA and RMM capabilities into one unified platform for fast-growing MSPs. This means you can centralize your IT operations, gaining complete visibility and control over devices and networks.
You can resolve tickets in a flash, backed by AI and automation. This proactive approach helps you prevent IT chaos before it starts, freeing your team for more strategic tasks.
Here’s how to simplify your IT management.
SuperOps offers real-time monitoring and proactive patch management, allowing you to quickly identify and resolve issues. This integrated approach includes automated workflows, helping your team work smarter and scale operations without added complexity.
Additionally, with Monica AI, your team gets a “second brain” to generate ticket solutions, summarize histories, and pinpoint root causes. This means you can automate routine tasks like security checks and patch deployments, focusing on expanding your services. Plus, built-in IT documentation securely organizes critical information, empowering self-reliance and ensuring smooth scalability.
Before diving deeper, you might find my analysis of best kitchen design tools helpful for optimizing any workspace.
The result is increased operational efficiency.
Key features:
- Unified PSA-RMM platform provides all-in-one IT management, bringing service desk, contract management, and RMM tools together for complete control.
- Agentic AI capabilities including Monica AI, automate tasks, summarize ticket histories, and identify root causes, improving team productivity and issue resolution speed.
- Proactive endpoint security offers real-time monitoring, automated patch management, and cybersecurity integrations to defend devices against threats and maintain compliance.
Learn more about SuperOps features, pricing, & alternatives →
Verdict: SuperOps is a strong contender for the best Remote Monitoring and Management software, offering a unified PSA-RMM platform that reduces manual work and boosts efficiency. Its AI features, like Monica AI, accelerate ticket resolution by 2x and increase operational efficiency by 300%, empowering your team to scale seamlessly.
3. Syncro Medical
Are you overwhelmed managing diverse client IT environments?
Syncro Medical provides comprehensive medical device software development services, helping you tackle complexity head-on.
This means you can streamline your operations and ensure compliance, directly addressing the pain points of evaluating RMM tools while balancing strict requirements. It’s about achieving seamless cross-platform management.
Here’s how you solve that.
Syncro Medical provides expert services in requirements analysis, ensuring your software aligns perfectly with functional and non-functional needs. This helps you define the overarching structure with robust software architecture services.
You also get rapid prototyping, efficiently exploring ideas and refining solutions. Their meticulous testing and QA ensures quality, functionality, and reliability before software reaches end-users, minimizing risks and maximizing performance.
Additionally, Syncro Medical offers UX/UI design to create intuitive, user-friendly experiences, alongside regulatory support for compliance and lifecycle support to maintain your software long-term. This holistic approach reduces manual workloads and streamlines operations.
The result is peace of mind.
Key features:
- Medical Device Software Development: Expertise across requirements analysis, software architecture, and implementation tailored for medical devices, digital health, and life science products.
- Comprehensive Testing & QA: Rigorous testing processes ensure software quality, functionality, reliability, and performance, meeting stringent safety and regulatory compliance requirements.
- Regulatory & Lifecycle Support: Provides essential guidance for regulatory compliance and ongoing lifecycle support, ensuring long-term software maintenance and adherence to industry standards.
Learn more about Syncro Medical features, pricing, & alternatives →
Verdict: Syncro Medical’s deep specialization in medical device software development, backed by ISO certifications and a 30-year track record, positions it as the best remote monitoring and management software solution for IT directors at growing MSPs focused on healthcare clients. Their comprehensive services, from requirements analysis to regulatory support, directly address compliance and scalability needs.
4. Site24x7
Are manual workloads stressing your IT team?
Site24x7 offers an AI-powered observability platform, designed as an all-in-one monitoring solution for modern IT operations. This means you can gain complete visibility across your entire infrastructure.
This comprehensive approach helps MSPs and IT directors troubleshoot effectively and reduce manual work by identifying application errors and network issues quickly.
Here’s how you can transform your IT operations.
Site24x7 solves monitoring complexity by offering comprehensive visibility across public and private cloud resources, including AWS, Azure, and GCP. You can monitor servers, applications, networks, and real user experiences from over 130 global locations, ensuring your clients’ services are always performing optimally.
Their AI-powered monitoring capabilities detect anomalies and automate incident remediation, which is crucial for maintaining client trust and compliance. This robust platform also provides detailed log management, helping you quickly search and troubleshoot issues across various applications and data center sites. Additionally, Site24x7 helps manage cloud costs and provides digital risk assessment.
Plus, it’s specifically built to efficiently manage your customers’ IT infrastructure, offering a secure, scalable, and affordable monitoring suite for MSPs.
Minimize training, maximize uptime.
Key features:
- Comprehensive Cloud & Server Monitoring: Gain full visibility across cloud resources and troubleshoot server issues with root cause analysis on platforms like AWS, Azure, GCP, Windows, Linux, and Kubernetes.
- Application & User Experience Monitoring: Identify application errors for Java, .NET, Ruby, PHP, and Node.js, while analyzing real user experience performance by browser, geography, and ISP.
- AI-Powered Network & Log Management: Monitor critical network devices, collect and consolidate logs for easy troubleshooting, and leverage AIOps for anomaly detection and automated incident remediation.
Learn more about Site24x7 features, pricing, & alternatives →
Verdict: Site24x7’s robust feature set, including AI-powered anomaly detection, comprehensive cloud and server monitoring, and real user experience insights, makes it an excellent choice for the best remote monitoring and management software. For IT directors at growing MSPs, its focus on scalability and integrated observability directly addresses challenges in maintaining client trust and minimizing manual workloads across diverse environments.
5. Pulseway
Is your IT management burden overwhelming your team?
Pulseway removes the hassle of managing multiple devices across your environment, from workstations to servers and network devices, all from anywhere. This means you can manage anything, from anywhere, without being tied to the office.
This allows your team to detect and address issues even when not in the office, ensuring uninterrupted service for your clients. The result? You gain complete control over every endpoint.
It’s time to elevate your IT management.
Pulseway helps you detect and address issues instantly with real-time monitoring and actionable alerts available on any device. You can automate routine IT tasks, freeing up valuable time for higher-impact projects.
Pulseway’s auto-remediation technology autonomously resolves issues, minimizing downtime and boosting productivity. Additionally, your systems stay secure and up-to-date with automated and reliable OS patching for Windows and Mac, including critical third-party updates. Your team can take control of application installations and updates effortlessly.
The integrated platform combines various IT tools into a single, efficient system, simplifying processes and improving your operational efficiency. Plus, you can enjoy seamless service delivery, providing reliable IT support and boosting user satisfaction.
Your IT management can be transformed.
While we’re discussing system efficiency, understanding best tag management software is equally important for data organization and compliance.
Key features:
- Comprehensive device management: Control Windows, Mac, Linux, network devices, and IoT from anywhere with unlimited remote control sessions and multi-screen support.
- Automated patch management: Ensure system security and compliance with automated OS and third-party application patching for Windows and Mac, reducing manual effort.
- Real-time monitoring & AI automation: Leverage instant issue detection and AI-driven auto-remediation to minimize downtime and free your IT team for strategic initiatives.
Learn more about Pulseway features, pricing, & alternatives →
Verdict: Pulseway’s mobile-first approach and extensive automation features make it the best Remote Monitoring and Management Software for IT directors at growing MSPs. Its real-time alerts and auto-remediation capabilities, as highlighted by a System Administrator who “could not be without” it, streamline operations, enhance user satisfaction, and improve scalability, ensuring you maximize profitability.
6. Datto
Is your IT team stretched too thin?
Datto RMM offers robust remote security, monitoring, and management for all your endpoints, reducing costs and boosting technician efficiency. This means you can manage every endpoint, everywhere, from a single, cloud-based platform.
The software streamlines processes and automates operations, allowing your teams to reach new levels of productivity and proactive issue resolution. This way, you identify and resolve issues before they escalate.
Here’s how Datto empowers IT teams.
You can streamline processes and reduce manual efforts with custom scripts, policies, and webhooks. Additionally, it provides proactive issue resolution through automated patch management and built-in ransomware detection, helping you monitor and respond to attacks. Plus, Datto RMM is the only RMM with native, unified Microsoft 365 management, letting you manage everything from a single pane of glass, improving both efficiency and security. The result? Your team saves significant time and effort, enhancing overall service quality.
Key features:
- Automation at Scale: Streamlines processes and reduces manual efforts through custom scripts, policies, and webhooks, elevating team productivity and operational efficiency.
- Proactive Issue Resolution: Identifies and resolves endpoint issues before escalation with automated patch management and built-in ransomware detection for comprehensive protection.
- Unified Microsoft 365 Management: Offers native, unified management of Microsoft 365 from a single pane of glass, enhancing efficiency and security for your distributed environments.
Learn more about Datto features, pricing, & alternatives →
Verdict: Datto’s RMM software is engineered to simplify IT operations, making it a strong contender for the best remote monitoring and management software. Its focus on automation, proactive threat resolution, and unified Microsoft 365 management directly addresses the pain points of IT directors, helping your MSP cut manual work, bolster security, and streamline service delivery.
7. ConnectWise
Struggling with complex IT management and manual workloads?
ConnectWise directly addresses these pain points with its unified PSA and RMM solutions, streamlining your operations. This means you can centralize management, reduce complexity, and improve your profitability as an MSP.
The result is a purpose-built platform that helps you operate more efficiently, reduce complexity, and improve EBITDA.
Ready to simplify your IT operations?
ConnectWise provides a comprehensive platform that combines PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) capabilities. This integrated approach helps you unify disparate tools, reducing vendor sprawl and training overhead with a consistent user experience.
Here’s how: you can automate patching across all your endpoints and leverage AI-driven insights from Sidekick. Additionally, intelligent automation through RPA (Robotic Process Automation) boosts productivity by automating repetitive tasks like user onboarding.
Plus, it offers robust cybersecurity and data protection solutions, including MDR, SIEM, and Cloud Backup, ensuring security and business continuity 24/7. This holistic platform ensures that you can protect your clients and stakeholders while scaling your business profitably.
The result is a streamlined, secure, and highly efficient IT environment.
If you’re also managing your financial operations, my article on best SaaS billing software can help streamline your invoicing and revenue management.
Key features:
- Unified PSA & RMM: Consolidate your professional services automation and remote monitoring and management into a single, intuitive platform for streamlined operations.
- Hyperautomation with AI & RPA: Utilize generative AI from ConnectWise Sidekick and RPA workflows to automate time-consuming IT processes, boosting efficiency and productivity.
- Comprehensive Cybersecurity & Data Protection: Safeguard your clients with robust solutions like MDR, SIEM, Cloud Backup, and Vulnerability Management, ensuring 24/7 security.
Learn more about ConnectWise features, pricing, & alternatives →
Verdict: ConnectWise stands out as a leading contender for the best remote monitoring and management software, offering a holistic platform for MSPs and IT departments. With its unified PSA and RMM, coupled with robust cybersecurity and hyperautomation features, it helps cut manual work and ensures that you can operate more efficiently and grow your business.
Conclusion
Stop fighting fires. Start growing.
Choosing the right RMM is tough. Overlapping features and tight budgets make it hard to find a tool that truly scales with your expanding client portfolio.
The pandemic showed just how crucial remote tools are. We saw a 30% surge in usage for patient monitoring alone. This proves their power in handling unexpected operational challenges and scaling service delivery under pressure.
So, here’s my top pick.
After reviewing dozens of tools, Atera stands out. It’s built to help your small enterprise eliminate manual work and scale efficiently with its powerful all-in-one platform.
Its flat, per-technician pricing model and AI-powered automation make it the best remote monitoring and management software for growing your MSP without unpredictable, per-device costs.
I highly recommend you start a free trial of Atera. See for yourself how its integrated RMM, PSA, and remote access can transform your operations.
You’ll boost efficiency and client satisfaction.
