Alvaria Workforce
Alvaria Workforce is a comprehensive contact center management solution providing advanced scheduling, performance tracking, and forecasting tools to help you optimize staffing levels and improve agent engagement across your organization.
MakeShift
MakeShift is a cloud-based employee scheduling software that helps you create rotas faster, track time accurately, and communicate with your team through a simple mobile-first interface.
Quick Comparison
| Feature | Alvaria Workforce | MakeShift |
|---|---|---|
| Website | alvaria.com | makeshift.ca |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $2.75/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2013 |
| Headquarters | Westford, USA | Calgary, Canada |
Overview
Alvaria Workforce
Alvaria Workforce helps you balance staffing needs with operational costs in your contact center. You can create complex staff schedules that account for employee preferences, skill sets, and peak call volumes. By using automated forecasting, you ensure the right number of people are always available to handle customer inquiries without overstaffing.
The platform also focuses on keeping your team motivated through gamification and performance transparency. You can track key metrics in real-time and provide agents with mobile access to view their schedules or request time off. It solves the headache of manual spreadsheet planning and helps you maintain consistent service levels across multiple communication channels.
MakeShift
MakeShift is a people-first scheduling platform designed to eliminate the headaches of manual shift management. You can build complex schedules in minutes using a drag-and-drop interface that accounts for employee availability, qualifications, and labor costs. By moving your rotas to the cloud, you ensure your team always has the most up-to-date information right on their phones.
The platform bridges the gap between management and staff by allowing you to approve time-off requests, manage shift swaps, and track attendance in real-time. It specifically targets industries with fluctuating shifts like healthcare, retail, and hospitality. You can reduce HERO (unnecessary overtime) and ensure your business stays compliant with labor laws while keeping your employees engaged and informed.
Overview
Alvaria Workforce Features
- Omnichannel Forecasting Predict your staffing needs across voice, chat, and email using historical data to ensure you meet service level targets.
- Automated Scheduling Generate optimized schedules automatically while considering agent skills, labor laws, and individual employee availability preferences.
- Intraday Management Monitor real-time performance against your plan and make quick adjustments to staffing when unexpected volume spikes occur.
- Agent Self-Service Empower your team to view schedules, trade shifts, and request time off through a convenient mobile-friendly portal.
- Performance Gamification Boost agent morale and productivity by turning daily tasks into friendly competitions with badges and leaderboards.
- Strategic Planning Model 'what-if' scenarios to understand how future growth or budget changes will impact your long-term staffing requirements.
MakeShift Features
- Drag-and-Drop Scheduling. Create and adjust weekly schedules in seconds by dragging shifts across your screen to the right team members.
- Mobile App for Staff. Give your team the power to view schedules, request time off, and swap shifts directly from their smartphones.
- Photo Radar Time Clock. Prevent buddy punching by having your employees clock in via a tablet that captures a photo for verification.
- Availability Management. Let your employees set their own preferred working hours so you only schedule people who are actually available.
- Shift Exchange. Enable your staff to trade shifts with qualified colleagues, which you can then approve or deny with one click.
- Real-Time Notifications. Send instant alerts to your team's phones whenever a schedule is published or a shift change occurs.
- Labor Cost Tracking. Monitor your labor spend as you build schedules to ensure you stay within budget and avoid costly overtime.
- Automated Reminders. Reduce no-shows by automatically sending your employees reminders before their scheduled shifts begin.
Pricing Comparison
Alvaria Workforce Pricing
MakeShift Pricing
- Drag-and-drop scheduling
- Employee mobile app
- Availability management
- Shift exchange & swaps
- Time off requests
- In-app messaging
- Everything in Essentials, plus:
- Photo Radar time clock
- GPS-enabled clock-in
- Payroll exports
- Advanced labor reporting
- Department-level permissions
Pros & Cons
Alvaria Workforce
Pros
- Highly accurate forecasting for complex omnichannel environments
- Robust scheduling engine handles large-scale enterprise needs
- Strong mobile access for agent schedule flexibility
- Deep integration with major contact center platforms
- Effective gamification tools improve agent retention rates
Cons
- Significant learning curve for new administrators
- User interface feels dated compared to newer startups
- Initial implementation process can be time-consuming
- Premium pricing makes it less accessible for small teams
MakeShift
Pros
- Extremely intuitive interface for both managers and employees
- Significantly reduces the time spent on weekly schedule creation
- Mobile app is highly reliable for remote shift management
- Excellent customer support team that responds quickly to issues
Cons
- Limited customization options for very complex labor rules
- Reporting tools could be more robust for enterprise needs
- Occasional sync delays between the web and mobile apps