Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
Freshservice
Freshservice is a cloud-based IT service management solution that uses AI-driven automation to help you streamline internal support, manage assets, and improve employee service delivery across your entire organization.
Quick Comparison
| Feature | Atera | Freshservice |
|---|---|---|
| Website | atera.com | freshservice.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $149/month | $19/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2010 |
| Headquarters | Tel Aviv, Israel | San Mateo, USA |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
Freshservice
Freshservice helps you modernize your IT operations with an intuitive, AI-powered service desk. Instead of managing chaotic email chains, you can centralize all internal requests, incidents, and changes in a single, organized portal. The platform uses intelligent automation to route tickets to the right agents and provides a self-service knowledge base so your employees can find answers quickly without waiting for support.
You can also track your entire hardware and software inventory through integrated asset management and plan complex projects using built-in task tracking. Whether you are a small IT team or a large enterprise, the software scales to support HR, facilities, and finance departments alongside IT. It offers a 14-day free trial and paid plans starting at $19 per agent per month.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
Freshservice Features
- Incident Management. Log, track, and resolve IT issues faster by centralizing all support tickets and communication in one unified dashboard.
- AI-Powered Service Bot. Deflect common support queries by letting your employees get instant answers from an intelligent, automated virtual agent.
- Asset Management. Track your entire inventory of hardware and software licenses throughout their lifecycle to maintain full visibility and compliance.
- Workflow Automator. Eliminate repetitive manual tasks by building custom automation rules with a simple drag-and-drop visual interface.
- Change Management. Plan and execute infrastructure changes with confidence using risk assessment tools and automated approval workflows.
- Knowledge Base. Create a searchable library of solution articles so your team can solve their own problems 24/7.
- Project Management. Manage IT projects from start to finish by linking tasks directly to related tickets and assets.
- Mobile App. Support your employees from anywhere with native mobile apps that let you manage tickets on the go.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self-Service Portal
- SLA Management
- Workflow Automator
- Marketplace Integrations
- Everything in Starter, plus:
- Service Catalog
- Asset Management
- Purchase Management
- Contract Management
- Onboarding Modules
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
Freshservice
Pros
- Modern and intuitive interface requires very little training
- Fast implementation compared to traditional enterprise ITSM tools
- Powerful automation rules are easy to set up
- Excellent mobile app for managing tickets remotely
- Strong integration with the wider Freshworks ecosystem
Cons
- Asset discovery agent can be difficult to configure
- Advanced reporting features have a steeper learning curve
- Costs can rise quickly when adding multiple modules
- Limited customization options for the self-service portal