Avaya SBCE
Avaya Session Border Controller for Enterprise provides a robust security barrier for your unified communications, protecting your network from VoIP-specific threats while enabling secure remote connectivity for your workforce.
Zoom Phone
Zoom Phone is a cloud-based business phone system that provides high-definition voice, enterprise-grade features, and seamless video integration to modernize your global communication and team collaboration.
Quick Comparison
| Feature | Avaya SBCE | Zoom Phone |
|---|---|---|
| Website | avaya.com | zoom.us |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $10/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2011 |
| Headquarters | Durham, USA | San Jose, USA |
Overview
Avaya SBCE
Avaya Session Border Controller for Enterprise (SBCE) acts as a dedicated security gateway for your business communications. You can secure your SIP-based voice and video traffic without the complexity of traditional VPNs, ensuring that your remote employees stay connected safely. It sits at the edge of your network, filtering out malicious attacks and unauthorized access attempts before they reach your internal systems.
You can simplify how you manage external connections, whether you are integrating SIP trunking or supporting mobile users on various devices. The software scales to meet your needs, supporting everything from small branch offices to massive data centers. By centralizing your security policies, you reduce the risk of toll fraud and service disruptions while maintaining high-quality audio and video performance across your entire organization.
Zoom Phone
Zoom Phone is a modern cloud phone system built on the same reliable platform you already use for video meetings. It replaces your traditional desk phones and legacy PBX hardware with a flexible, software-based solution that works on your computer, smartphone, or compatible desk phone. You can manage all your business communications—voice, video, and chat—within a single, intuitive interface that eliminates the need to switch between different apps.
You can easily migrate your existing phone numbers or provision new ones across dozens of countries. The platform solves the headache of managing complex hardware by moving everything to the cloud, allowing your team to stay connected whether they are in the office or working remotely. It scales effortlessly from small startups to global enterprises, offering centralized management and robust security features to keep your business conversations private and professional.
Overview
Avaya SBCE Features
- SIP Security Protect your network from Denial of Service (DoS) attacks and unauthorized registration attempts specifically targeting your voice systems.
- Remote Worker Access Connect your remote team members securely to your office phone system without requiring them to use a cumbersome VPN.
- Toll Fraud Prevention Monitor and block suspicious calling patterns automatically to prevent unauthorized long-distance charges on your business accounts.
- Encryption Management Secure your conversations with built-in support for TLS and SRTP, ensuring your private business discussions remain private.
- SIP Trunking Support Simplify your connection to service providers by normalizing SIP signaling, which ensures better compatibility and faster deployments.
- High Availability Keep your communications running smoothly with failover capabilities that ensure your security gateway stays online during hardware issues.
Zoom Phone Features
- Intelligent Call Routing. Set up automated attendants and call queues so your customers always reach the right person without manual transfers.
- Seamless Elevation. Turn a standard phone call into a full Zoom video meeting with one click when you need to share your screen.
- Global Connectivity. Provision local phone numbers in over 45 countries and territories to establish a local presence for your international customers.
- Voicemail Transcription. Read your voicemail messages as text delivered to your inbox or app so you can stay productive in quiet environments.
- Call Recording. Record and play back your important conversations or save them to the cloud for training and compliance purposes.
- Shared Line Appearance. Assign multiple users to share a single phone line so your team can collaborate on answering incoming customer calls.
Pricing Comparison
Avaya SBCE Pricing
Zoom Phone Pricing
- Metered outbound calling
- Unlimited internal calling
- One local phone number
- Mobile and desktop apps
- Call recording and transcripts
- SMS and MMS support
- Everything in Metro, plus:
- Unlimited outbound calling
- Optional international add-ons
- Call flip and park
- Barge/Monitor/Whisper features
- Common area phone support
Pros & Cons
Avaya SBCE
Pros
- Eliminates the need for VPNs for remote desk phones
- Highly effective at preventing SIP-based cyber attacks
- Integrates perfectly with existing Avaya Aura environments
- Scales easily from small branches to large enterprises
Cons
- Initial configuration requires specialized technical knowledge
- Documentation can be dense for first-time users
- Licensing costs can add up for high-volume environments
Zoom Phone
Pros
- Familiar interface reduces the need for employee training
- Excellent voice quality even on lower bandwidth connections
- Switching between mobile and desktop apps is effortless
- Centralized admin portal simplifies managing global phone numbers
Cons
- Advanced features require higher-tier paid subscriptions
- SMS capabilities are currently limited in some regions
- Initial setup of complex call flows takes time