Ooma
Ooma provides cloud-based communications solutions including VoIP phone services, smart security systems, and internet connectivity for both residential users and businesses of all sizes.
Zoom Phone
Zoom Phone is a cloud-based business phone system that provides high-definition voice, enterprise-grade features, and seamless video integration to modernize your global communication and team collaboration.
Quick Comparison
| Feature | Ooma | Zoom Phone |
|---|---|---|
| Website | ooma.com | zoom.us |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19.95/month | $10/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2003 | 2011 |
| Headquarters | Sunnyvale, USA | San Jose, USA |
Overview
Ooma
Ooma provides a flexible cloud-based communication platform that keeps you connected whether you are at your desk or on the move. You can manage your business calls, virtual meetings, and team messaging through a single interface that works across desk phones, mobile apps, and computers. It eliminates the need for complex hardware installations by using your existing internet connection to deliver high-definition voice quality and advanced call management features.
You can easily scale your system as your team grows, adding new extensions or phone numbers in minutes through an intuitive online portal. The platform solves the problem of missed opportunities by offering automated receptionists and ring groups that ensure your customers always reach the right person. Whether you are a solo entrepreneur or managing a large enterprise, you get access to enterprise-grade communication tools without the typical enterprise price tag.
Zoom Phone
Zoom Phone is a modern cloud phone system built on the same reliable platform you already use for video meetings. It replaces your traditional desk phones and legacy PBX hardware with a flexible, software-based solution that works on your computer, smartphone, or compatible desk phone. You can manage all your business communications—voice, video, and chat—within a single, intuitive interface that eliminates the need to switch between different apps.
You can easily migrate your existing phone numbers or provision new ones across dozens of countries. The platform solves the headache of managing complex hardware by moving everything to the cloud, allowing your team to stay connected whether they are in the office or working remotely. It scales effortlessly from small startups to global enterprises, offering centralized management and robust security features to keep your business conversations private and professional.
Overview
Ooma Features
- Virtual Receptionist Create a professional first impression by automatically greeting callers and directing them to the right department or extension.
- Mobile App Take your office extension anywhere so you can make and receive business calls on your smartphone without using your personal number.
- Ring Groups Ensure every customer call is answered by ringing multiple phones simultaneously, such as your entire sales or support team.
- Digital Faxing Send and receive faxes directly from your computer or mobile device, eliminating the need for a physical fax machine.
- Video Conferencing Host face-to-face virtual meetings with screen sharing and collaborative tools to keep your remote team perfectly synced.
- Call Recording Record important conversations automatically or on-demand so you can review details later or use them for staff training.
Zoom Phone Features
- Intelligent Call Routing. Set up automated attendants and call queues so your customers always reach the right person without manual transfers.
- Seamless Elevation. Turn a standard phone call into a full Zoom video meeting with one click when you need to share your screen.
- Global Connectivity. Provision local phone numbers in over 45 countries and territories to establish a local presence for your international customers.
- Voicemail Transcription. Read your voicemail messages as text delivered to your inbox or app so you can stay productive in quiet environments.
- Call Recording. Record and play back your important conversations or save them to the cloud for training and compliance purposes.
- Shared Line Appearance. Assign multiple users to share a single phone line so your team can collaborate on answering incoming customer calls.
Pricing Comparison
Ooma Pricing
- Mobile app for iOS and Android
- Virtual Receptionist
- Ring Groups
- Music on hold
- Unlimited calling in US/Canada
- Keep your existing number
- Everything in Essentials, plus:
- Ooma Office desktop app
- Video conferencing
- Call recording
- Enhanced call blocking
- Voicemail transcription
Zoom Phone Pricing
- Metered outbound calling
- Unlimited internal calling
- One local phone number
- Mobile and desktop apps
- Call recording and transcripts
- SMS and MMS support
- Everything in Metro, plus:
- Unlimited outbound calling
- Optional international add-ons
- Call flip and park
- Barge/Monitor/Whisper features
- Common area phone support
Pros & Cons
Ooma
Pros
- Crystal clear voice quality even on standard internet
- Very easy setup process for non-technical users
- Mobile app allows seamless remote work transitions
- Significant cost savings compared to traditional landlines
Cons
- Hardware shipping fees apply for physical phones
- Advanced features require higher-tier paid subscriptions
- International calling rates vary by destination country
Zoom Phone
Pros
- Familiar interface reduces the need for employee training
- Excellent voice quality even on lower bandwidth connections
- Switching between mobile and desktop apps is effortless
- Centralized admin portal simplifies managing global phone numbers
Cons
- Advanced features require higher-tier paid subscriptions
- SMS capabilities are currently limited in some regions
- Initial setup of complex call flows takes time