Struggling with EHR integration and compliance?
Choosing patient engagement tools feels overwhelming when your existing EHR system and compliance standards are on the line. It’s a high-stakes decision.
A wrong choice can disrupt clinical workflows and, worse, put patient satisfaction at risk. This pressure to get it right is immense.
Most reviews just list features, ignoring the critical details of HIPAA compliance and how a tool actually performs with your specific EHR system.
This is where I can help. This guide focuses on solutions that integrate with your existing EHR without creating compliance headaches for you.
In this guide, I’ll review the best patient engagement software, focusing specifically on their integration capabilities, compliance features, and real-world performance for you.
You’ll get the clarity needed to select a platform that improves patient outcomes and streamlines your operations, not complicates them further.
Let’s get started.
Quick Summary:
| # | Software | Rating | Best For |
|---|---|---|---|
| 1 | athenahealth → | Medium to large practices | |
| 2 | Phreesia → | Mid-sized healthcare organizations | |
| 3 | GetWell Network → | Large health systems | |
| 4 | Mend → | Busy healthcare providers | |
| 5 | SimplePractice → | Individual practitioners |
1. athenahealth
Are your patient engagement efforts falling short?
athenaOne is an AI-powered, all-in-one solution designed to improve patient experience. This means you can enhance communication and care relationships.
The platform helps you streamline workflows, ensuring you spend less time on administrative tasks and more time focusing on your patients. This results in better patient satisfaction.
So, how can athenaOne help you?
athenaOne transforms your practice’s performance with integrated EHR, practice management, and patient engagement capabilities. You get tools that stay connected with patients beyond the encounter.
The athenaOne Electronic Health Record (EHR) offers tailorable documentation and more complete records, empowering your clinicians with efficient, specialty-specific workflows. Plus, the medical billing and practice management software boosts your efficiency and collections, helping you collect what you’re owed faster.
This integrated approach helps alleviate staff burnout by reducing daily inefficiencies and claim complexities, freeing your team to focus on providing optimal patient care. The solution also supports various specialties, including behavioral health and pediatrics.
Make achieving your best possible outcomes easier.
Key features:
- AI-powered patient engagement: Communication and care tools that leverage AI to improve patient relationships and enhance overall patient experience.
- Integrated EHR solution: A connected and tailorable Electronic Health Record system that empowers clinicians with complete, specialty-specific patient charts.
- Medical billing & practice management: Software and services designed to boost efficiency and collections, ensuring you collect what you’re owed faster and with less work.
athenahealth features, pricing, & alternatives →
Verdict: athenahealth’s athenaOne stands out as a leading contender for the best patient engagement software due to its AI-powered, all-in-one approach. It integrates EHR, practice management, and patient engagement, helping practices like yours see up to a 6% increase in collections and reduced overhead, proving real ROI for your medical facility.
2. Phreesia
Struggling with disconnected patient workflows and staff burnout?
Phreesia provides automated tools for intake, payments, and patient access, helping your staff work smarter. This means you can empower patients to take an active role in their care. It improves how your staff interacts with patients.
This is how Phreesia supports your organization’s digital front-door strategy.
Phreesia simplifies patient engagement at every step. You can streamline registration with mobile and in-office registration options and simplify scheduling with online appointments and referrals. The system includes robust data and reporting analytics, providing insights across all applications to help you track performance. Additionally, you can reduce call volume by managing daytime and after-hours calls, ensuring improved patient communication. Plus, Phreesia helps close care gaps by boosting preventive care uptake and educating patients at scale. The result is improved outcomes and increased revenue.
Key features:
- Streamlined Registration & Scheduling: Offers mobile and in-office registration with specialty-specific workflows, alongside online appointments and appointment tracking.
- Revenue Cycle Management: Facilitates insurance verification, e-cashiering, and flexible payment options to increase revenue for your organization.
- Patient Activation & Insights: Measures patient activation to improve self-management, collects patient-reported data, and provides comprehensive analytics and reports.
Phreesia features, pricing, & alternatives →
Verdict: If you need a comprehensive patient engagement solution, Phreesia is a top contender for best patient engagement software. With its powerful capabilities in streamlining operations, enabling patient self-management, and offering robust data insights, Phreesia can help you increase time-of-service collections and online payments, as noted by clients.
3. GetWell Network
Struggling with patient engagement and EHR integration?
GetWell Network offers Get Well 360, a digital whole health platform designed to support patient engagement across the entire care continuum. This means you can revolutionize every step of the healthcare journey, from admission through discharge. Here’s how it helps your organization thrive.
This solution introduces Get Well 360, an award-winning high-tech, high-touch platform with 25 years of experience in interactive patient care. It helps you activate, engage, and retain patients.
GetWell Network’s solutions span the entire care ecosystem, whether inpatient, outpatient, community, or home, driving enterprise results and ROI. The platform also includes AI and live navigators, assisting your care teams. Plus, it integrates with over 20 unique EHR systems and 500 partner applications, ensuring a smooth transition for your existing workflows. This seamless interoperability is critical for optimizing your operations and avoiding disruption. Additionally, GetWell Network is HITRUST, SOC 2, and FedRAMP certified, providing unmatched security and compliance. The result is improved patient relationships and clinical quality.
Key features:
- Comprehensive Patient Journey Support: Provides end-to-end patient engagement from admission to discharge, including a unique Hospital Journey Manager and SmartRoom design.
- Advanced Population Health Management: Activates and retains patients through tech-enabled whole health programs designed to improve community health outcomes.
- Robust Security and Integration: Offers 20+ EHR integrations and 500+ partner integrations with HITRUST, SOC 2, and FedRAMP certifications for unmatched security.
GetWell Network features, pricing, & alternatives →
Verdict: GetWell Network’s Get Well 360 platform, with its 25+ years of proven value and extensive EHR integrations, makes it a top contender for the best patient engagement software. Its focus on security, compliance, and driving ROI through enhanced patient activation and retention addresses your critical needs directly.
4. Mend
Is patient retention and operational efficiency a struggle for you?
Mend directly addresses these issues with features like 24/7 patient self-scheduling and automated appointment reminders.
This means you can say goodbye to patient no-shows delaying care and costing your clinic significant revenue, as Mend helps maximize provider productivity and fill appointment slots.
Here’s how.
Mend streamlines the entire patient journey, from scheduling to post-visit follow-up.
Its bi-directional EHR/PMS integrations automatically sync client demographics and appointments, while also sending forms and screeners as discrete data, ensuring your existing systems stay perfectly in sync.
Additionally, the AI assistant, Emma, handles scheduling, rescheduling, and virtual visit technical support, freeing your staff to focus on patient care. This comprehensive approach, combined with multi-language communication options, significantly reduces staff burden and expands your reach.
The result is increased patient satisfaction and reduced no-shows.
Key features:
- Automated Communication: Send appointment reminders and forms in multiple languages, reducing staff workload and preventing phone tag with patients.
- Seamless EHR Integration: Automatically sync patient data and appointments with your existing EHR/PMS systems, streamlining workflows and improving data accuracy.
- AI-Powered Assistance: Utilize Emma, Mend’s AI assistant, for scheduling, rescheduling, and technical support, allowing your team to focus on patient care.
Mend features, pricing, & alternatives →
Verdict: Mend truly stands out as a strong contender for the best patient engagement software due to its robust EHR integration and AI-powered automation. It directly tackles no-show rates, demonstrating a 43% decrease in average no-shows, and ensures HIPAA compliance for virtual visits, offering a comprehensive solution for busy healthcare IT directors and practice managers aiming to optimize patient retention and operational efficiency.
5. SimplePractice
Struggling with patient engagement and administrative overload?
SimplePractice offers integrated EHR software with telehealth and robust insurance tools. This means you can manage your practice easily while giving clients the best care.
With SimplePractice, you can streamline your scheduling, billing, and documentation, freeing up your time for what matters most: your patients. The result is a practice that truly thrives.
Here’s how SimplePractice simplifies your operations.
You can easily manage your calendar and simplify billing, even running engaging in-person and virtual sessions. Plus, with HIPAA-compliant software, you can run your practice with peace of mind.
Additionally, managing patient medications and keeping medical information secure is possible with ePrescribe, ensuring data integrity. You also gain flexibility with customizable rate tables and treatment plans, tailoring the system to your unique needs. This helps improve client care while allowing you to manage and grow your practice confidently.
This platform helps you effortlessly streamline administrative tasks.
Beyond patient engagement, if you’re exploring other software solutions for managing compliance, my guide on loan servicing software might be helpful.
Key features:
- Integrated Telehealth and EHR: Conduct virtual sessions and manage client records seamlessly within one HIPAA-compliant platform for peace of mind.
- Simplified Billing and Scheduling: Streamline administrative tasks by easily managing your calendar, simplifying billing, and handling documentation efficiently.
- Secure Medication Management: Utilize ePrescribe to securely manage patient medications and customize treatment plans with flexible rate tables.
SimplePractice features, pricing, & alternatives →
Verdict: SimplePractice stands out as a leading contender for best patient engagement software due to its comprehensive features that address key pain points for healthcare professionals. With over 16 million clients and 225,000 practitioners trusting the platform, its integrated telehealth, EHR, and secure ePrescribe capabilities provide a robust solution for seamless practice management and enhanced client care.
6. Weave
Struggling with complex patient engagement choices?
Weave.com, through Trish Lange’s extensive expertise, offers clothing design and textile arts, with seminars on various related topics.
This means you can explore different weaving techniques, including planned details and custom sizing, which helps in mastering intricate designs. Their specialization focuses on clothing design for handweavers.
Ready to elevate your craft?
Weave.com provides specialized seminars and workshops, which cover topics such as designing for narrow looms and achieving speed in weaving. This helps you refine your skills and expand your creative repertoire.
You’ll find topics like patchwork and achieving pizzazz before weaving, allowing you to create unique and personalized garments. Additionally, Trish Lange’s experience in selling over 5000 garments and teaching in several states assures a comprehensive learning experience. The result is an opportunity to transform your approach to wearable art.
Unlock your creative potential.
Key features:
- Specialized clothing design: Offers expert guidance on clothing design tailored for handweavers, providing insights into custom sizing and incorporating planned details into your work.
- Comprehensive workshops: Provides up to five-day workshops covering diverse topics like designing for narrow looms, techniques for increasing weaving efficiency, and creating unique patchwork.
- Extensive experience: Benefits from Trish Lange’s wide-ranging experience, including selling over 5000 garments and teaching in various states, ensuring practical and proven methods.
Weave features, pricing, & alternatives →
Verdict: If you’re seeking to enhance your textile art skills, Weave.com, though not a patient engagement software solution, offers specialized workshops and seminars for handweavers. The focus on clothing design and efficiency provides a unique learning experience, making it valuable for creative individuals.
Conclusion
Choosing software shouldn’t be a risk.
Choosing the wrong platform can disrupt workflows, risk non-compliance, and ultimately harm patient trust. The stakes for your healthcare practice are incredibly high.
This decision paralysis is common. It often leads to inaction, leaving outdated systems in place that frustrate both staff and patients alike. This inaction silently erodes your clinic’s efficiency and patient satisfaction.
Here is the solution I recommend.
From everything I’ve reviewed, athenahealth’s athenaOne stands out. It’s purpose-built to tackle the core challenges of seamless EHR integration and compliance.
Its integrated, AI-powered approach is why I consider it the best patient engagement software available. Practices using it see up to a 6% increase in collections, proving its ROI.
Speaking of improving ROI, my guide on email testing tools provides insights into optimizing your digital outreach.
I suggest you book a free demo of athenahealth to see firsthand how it can transform your daily operations and patient care.
You’ll improve both outcomes and revenue.
