BeyondTrust
BeyondTrust provides identity and access security solutions that protect your organization by managing privileged credentials and securing remote access across all endpoints and cloud environments.
ScreenMeet
ScreenMeet provides cloud-native cobrowse, screen sharing, and remote support tools integrated directly into your existing CRM and ITSM platforms to streamline customer service and technical support workflows.
Quick Comparison
| Feature | BeyondTrust | ScreenMeet |
|---|---|---|
| Website | beyondtrust.com | screenmeet.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2015 |
| Headquarters | Atlanta, USA | San Francisco, USA |
Overview
BeyondTrust
BeyondTrust helps you protect your organization by managing and securing every privileged user, asset, and session. You can eliminate the risk of credential theft and unauthorized access by implementing a zero-trust approach to your infrastructure. The platform gives you full visibility into your environment, allowing you to track exactly who is accessing what and when.
You can manage remote support sessions, secure vendor access, and remove administrative rights from endpoints without hurting user productivity. Whether you are managing a small IT team or a global enterprise, the software scales to secure your cloud, on-premise, and hybrid assets. It solves the common headache of managing scattered passwords and unsecured remote entry points by consolidating them into one manageable interface.
ScreenMeet
ScreenMeet is a cloud-native remote support platform designed to help you resolve customer issues faster by seeing exactly what they see. Instead of asking customers to describe their problems, you can launch cobrowsing or screen sharing sessions directly from your CRM or ITSM tool. This eliminates the friction of external downloads and helps you provide a more personal support experience.
You can take control of remote desktops, view mobile app screens, or browse alongside customers in real-time while maintaining strict security and compliance standards. The platform is built specifically for high-volume support environments like help desks and contact centers where speed and security are critical. It integrates deeply with platforms you already use, such as Salesforce, ServiceNow, and Microsoft Dynamics 365.
Overview
BeyondTrust Features
- Privileged Password Management Discover and manage your privileged accounts by automatically rotating passwords and keys to prevent unauthorized lateral movement.
- Secure Remote Access Provide your vendors and employees with secure, VPN-free access to specific systems without exposing your entire network.
- Endpoint Privilege Management Remove local admin rights from your users and grant permissions only to the specific applications they need to work.
- Remote Support Support your end-users on any device or platform with secure screen sharing and remote control capabilities from anywhere.
- Session Recording Record and audit every privileged session in real-time so you can meet compliance requirements and investigate security incidents.
- Cloud Infrastructure Entitlements Manage identities across your multi-cloud environments to ensure you have consistent security policies for AWS, Azure, and Google Cloud.
ScreenMeet Features
- Secure Cobrowsing. Interact with your customer's web browser in real-time to guide them through complex forms and website navigation safely.
- Remote Desktop Support. Take full control of a user's desktop to troubleshoot technical issues and perform administrative tasks from your own browser.
- Mobile App Sharing. View and support your mobile applications on iOS and Android devices to resolve app-specific issues quickly.
- CRM Integration. Launch support sessions directly from Salesforce or ServiceNow records so you never have to switch between different applications.
- Browser-Based Access. Start sessions instantly without requiring your customers to download or install any software, reducing friction and technical hurdles.
- Session Recording. Record support interactions for quality assurance, training purposes, and maintaining a clear audit trail of all remote activities.
Pricing Comparison
BeyondTrust Pricing
ScreenMeet Pricing
Pros & Cons
BeyondTrust
Pros
- Granular control over user permissions and access
- Reliable remote support tools for troubleshooting
- Comprehensive audit logs for compliance reporting
- Strong integration with existing security stacks
- Reduces the risk of internal security threats
Cons
- Initial setup and configuration can be complex
- Interface feels dated in some older modules
- Higher price point compared to basic tools
ScreenMeet
Pros
- Seamless integration with Salesforce and ServiceNow workflows
- No-download requirement significantly improves customer participation rates
- High-quality video performance even on lower bandwidths
- Granular security controls for masking sensitive data
Cons
- Initial configuration requires technical expertise for deep integrations
- Pricing is higher than basic standalone screen sharing tools
- Mobile support features can be limited by OS permissions