Canny
Canny is a dedicated feedback management platform that helps you collect, analyze, and prioritize product insights from customers and internal teams to build better products.
GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Quick Comparison
| Feature | Canny | GetFeedback |
|---|---|---|
| Website | canny.io | getfeedback.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2013 |
| Headquarters | San Francisco, USA | San Francisco, USA |
Overview
Canny
Canny helps you bridge the gap between customer requests and your product roadmap. Instead of losing valuable feedback in Slack threads or spreadsheets, you can centralize every suggestion in one organized hub. You can let customers post ideas, vote on their favorites, and join the discussion, giving you a clear picture of what features will actually drive growth.
The platform automates the tedious parts of product management by linking feedback directly to your project management tools. You can build public or private roadmaps to show users what’s coming next and automatically notify them when you release a feature they requested. It’s designed for product teams who want to make data-driven decisions while keeping their users engaged and informed throughout the development lifecycle.
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Overview
Canny Features
- Feedback Boards Create dedicated spaces where your users can submit ideas, vote on features, and discuss improvements in a centralized location.
- Product Roadmaps Share your progress visually with public or internal roadmaps so everyone knows exactly what your team is working on next.
- Changelog Updates Publish product updates and release notes to close the feedback loop and show your users that you are listening.
- User Segmentation Filter feedback by customer segments or high-value accounts to prioritize the features that impact your bottom line the most.
- Internal Comments Collaborate with your team privately on specific feedback items to discuss technical feasibility before making a public commitment.
- Automated Notifications Keep your users in the loop automatically by sending status updates whenever you move a tracked post to 'In Progress' or 'Done'.
GetFeedback Features
- Omnichannel Surveys. Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration. Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics. Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays. Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics. Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design. Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Pricing Comparison
Canny Pricing
- Up to 100 tracked users
- 3 feedback boards
- Public roadmap
- Changelog
- Basic integrations
- Everything in Free, plus:
- Unlimited tracked users
- Private boards
- User segmentation
- Standard integrations
- Priority support
GetFeedback Pricing
Pros & Cons
Canny
Pros
- Intuitive interface makes it easy for customers to submit feedback
- Automated status updates save hours of manual communication time
- Clean roadmap visualization keeps stakeholders aligned effortlessly
- Strong integration with popular tools like Slack and Jira
Cons
- Significant price jump from free to paid tiers
- Limited customization options for the portal's visual design
- Mobile browser experience can be clunky for some users
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes