Chargerback Reviews, Pricing, Features & Alternatives in 2026
Chargerback is a cloud-based lost and found management software that helps hotels, airlines, and rental car agencies automate the entire process of reporting, matching, and returning lost items to guests.
Chargerback provides you with a streamlined way to manage the headache of lost and found items. Instead of dealing with messy logbooks and endless phone calls, you can use this web-based platform to record found items and let guests submit their own lost item reports online. The system automatically looks for matches between your inventory and guest reports, saving your staff hours of manual searching and data entry.
You can handle the entire shipping and payment process directly through the interface. When an item is matched, the guest receives a link to pay for shipping, and the software generates a prepaid shipping label for you. This eliminates the need for your business to handle credit card information or subsidize shipping costs, making the return process effortless for both your team and your customers.
Screenshots & Interface
Key Features
Stop losing time to manual lost and found logs. Chargerback gives you a suite of automated tools to track items from the moment they are found until they are safely back in the owner's hands.
Automated Matching
Save time as the system automatically compares guest lost item reports against your found inventory to find potential matches.
Guest Self-Reporting
Reduce phone inquiries by allowing your guests to submit detailed lost item reports directly through your website.
Integrated Shipping
Generate prepaid shipping labels instantly once a guest pays for their return, eliminating manual trips to the post office.
Secure Payment Processing
Let guests pay for shipping and handling fees through a secure portal so you never have to handle sensitive credit card data.
Real-time Communication
Keep your guests informed with automated email and text updates regarding the status of their lost items.
Inventory Management
Maintain a digital, searchable database of all found items with photos and descriptions to ensure nothing gets overlooked.
Integrations
FedEx
UPS
USPS
Oracle Hospitality
Agilysys
Pricing Plans
Chargerback offers a unique pricing model that is often free for the partner business. You can implement the full suite of management tools without upfront software fees, as the service is typically supported by the shipping and handling fees paid by the guests. This allows you to upgrade your guest service at no cost to your bottom line.
Pros & Cons
Based on feedback from hospitality professionals and travelers, here is what you should consider when using Chargerback to manage your lost and found:
Pros
Eliminates shipping costs and credit card liability for your business
Significantly reduces the volume of lost and found phone calls
Easy for guests to use and pay for their own returns
Provides a professional, branded experience for your customers
Cons
Guests may find shipping and handling fees relatively high
Requires consistent staff data entry to be effective
Interface feels a bit dated compared to modern SaaS tools
Who Should Use Chargerback?
Perfect for high-volume hospitality businesses like hotels, airlines, and amusement parks that need to automate lost item returns without increasing overhead.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
hospitality
travel
entertainment
Our Verdict
Chargerback is a smart choice if you want to modernize your lost and found department without adding new software expenses. By shifting the shipping costs and logistics to the guest, you free up your staff to focus on on-site service rather than managing packages and payments.
While the interface isn't the most modern on the market, its reliability and zero-cost barrier for partners make it a standard in the hospitality industry. You should consider this if you manage a hotel, stadium, or transit hub and want a hands-off approach to returning lost property.
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