Casebook
Casebook is a purpose-built human services platform that provides non-profits and government agencies with centralized tools for intake, case management, and outcome tracking to improve service delivery.
CivicPlus
CivicPlus provides a comprehensive public sector technology platform designed to help local government agencies engage residents, manage operations, and deliver modern digital services efficiently.
Quick Comparison
| Feature | Casebook | CivicPlus |
|---|---|---|
| Website | casebook.net | civicplus.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $60/month | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 1998 |
| Headquarters | New York, USA | Manhattan, Kansas, USA |
Overview
Casebook
Casebook is a cloud-based platform designed specifically for the human services sector. You can move away from fragmented spreadsheets and paper files by centralizing your data in a secure, HIPAA-compliant environment. Whether you are managing child welfare cases, victim services, or community health programs, the software helps you track every interaction from initial intake to final discharge.
You can streamline your daily operations with automated workflows and configurable forms that match your specific program requirements. The platform focuses on helping you prove your impact through real-time reporting and data visualization. By reducing the administrative burden on your staff, you can spend more time providing direct support to the individuals and families in your community.
CivicPlus
CivicPlus offers a unified platform specifically built for local governments to bridge the gap between municipalities and their residents. You can manage everything from official city websites and emergency notifications to parks and recreation scheduling and municipal coding. By centralizing these disparate functions into one ecosystem, you eliminate the need for multiple disconnected vendors and create a consistent digital experience for your community.
The platform helps you automate manual processes like permit applications, agenda management, and FOIA requests, which frees up your staff for higher-priority tasks. Whether you are a small rural town or a large metropolitan county, you can scale the tools to meet your specific regulatory requirements and resident expectations. It focuses on accessibility and transparency, ensuring your digital services remain compliant and easy for everyone to navigate.
Overview
Casebook Features
- Centralized Intake Capture essential client information quickly with digital intake forms that automatically create new records in your system.
- Dynamic Case Records Track notes, documents, and milestones in one unified timeline so you always have the full context of a client's journey.
- Configurable Workflows Design custom processes that guide your team through specific program requirements and ensure no critical steps are missed.
- Provider Management Maintain a directory of external partners and track referrals to ensure your clients receive the specialized care they need.
- Reporting & Analytics Generate visual reports on program outcomes and staff performance to satisfy grant requirements and improve service delivery.
- Secure Document Storage Upload and organize sensitive files directly within case records while maintaining strict HIPAA-compliant security standards.
CivicPlus Features
- CivicEngage CMS. Create and manage ADA-compliant government websites that allow you to update content and alert residents without technical expertise.
- CivicReady Notifications. Send urgent emergency alerts and routine weather updates to your residents across multiple channels including SMS, email, and social media.
- CivicOptimize Productivity. Build custom digital forms and automated workflows to move your paper-based applications and permit processes entirely online.
- CivicClerk Agenda Management. Streamline your entire public meeting process by automating agenda creation, board voting, and the publication of meeting minutes.
- CivicRec Recreation Management. Manage facility rentals, activity registrations, and point-of-sale transactions for your community parks and local recreation centers.
- CivicMic Resident Engagement. Gather meaningful community feedback through specialized polling and collaborative tools designed to inform your local planning and budgeting.
Pricing Comparison
Casebook Pricing
- Core case management
- Standard intake forms
- Document storage
- Basic reporting
- HIPAA compliance
- Standard support
- Everything in Essential, plus:
- Advanced custom fields
- Provider management
- Outcome tracking
- Enhanced reporting
- Priority email support
CivicPlus Pricing
Pros & Cons
Casebook
Pros
- Intuitive interface designed specifically for social workers
- Strong HIPAA-compliant security and data encryption
- Highly configurable forms to match unique programs
- Excellent customer support during the onboarding process
- Mobile-friendly design for field-based case workers
Cons
- Initial configuration requires significant time investment
- Reporting tools have a slight learning curve
- Lacks some advanced accounting or billing features
CivicPlus
Pros
- Purpose-built specifically for local government compliance needs
- Excellent accessibility tools for ADA website standards
- Centralized support for multiple different departmental modules
- Strong security features tailored for public sector data
Cons
- Initial setup and implementation can be time-consuming
- Higher price point compared to generic non-government tools
- Learning curve for staff moving from legacy systems