Codenica ITSM + ITAM provides a unified cloud-based workspace for managing IT service requests and assets. It helps you organize hardware, software, licenses, and support requests in a simple way, eliminating the chaos of scattered information and tools. You can track assets, link them to users and tickets, and access your inventory from any device.
This platform is designed for IT teams, internal service desks, and managed service providers of all sizes. It helps you streamline daily IT service operations, including ticket management, asset tracking, configuration management, and knowledge base content, all within a single, flexible environment.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Codenica ITSM + ITAM gives you a connected cloud workspace for service desk work and IT asset management. Instead of using separate tools for tickets, assets, documents, and communication, you can manage them all in one system.
Ticketing System
Handle service requests based on defined processes, categorize tickets, assign them to teams, and track their progress efficiently.
IT Asset Management
Define your own asset inventory models and track hardware, software, licenses, and other IT components with a complete history of changes.
Knowledge Base
Create articles, instructions, and FAQs to empower end-users with self-service and provide IT teams with consistent operational knowledge.
Client Portal
Offer a 24/7 self-service portal where users can submit issues, track requests, view assigned assets, and access the knowledge base.
Change Management
Plan and implement changes to processes, services, and infrastructure with control, minimizing risks and operational disruptions.
Release Management
Organize the deployment process in a predictable, repeatable way, aligning with ITIL best practices for controlled rollouts.
Problem Management
Analyze recurring issues, identify root causes, and implement permanent solutions to prevent future disruptions.
Workflow Automation
Automate routine tasks and create configurable automation rules to improve communication and keep IT processes consistent.
Integrations
Codenica is delivered as a cloud SaaS platform and supports web-based access for service desk and IT asset management work. The platform includes email-based communication and can be configured around internal IT processes.
Pricing Plans
Codenica ITSM + ITAM is offered as a subscription SaaS product with pricing based on the selected plan and the number of agent accounts. A 30-day free trial is available. Optional add-on packs can extend inventory capacity, file storage, communication limits, knowledge base capacity, or performance and API capacity.
Based on available information and the platform's documented capabilities, here's what you'll appreciate and what you should consider:
Pros
Combines ITSM and ITAM in one platform.
Cloud-based access from any device.
Offers a generous 30-day free trial.
Supports ITIL best practices for processes.
Client portal enhances self-service options.
Cons
Pricing scales per agent, which can add up.
Add-on packs are needed for higher limits.
No free plan available after the trial.
Requires internet connection for full functionality.
Who Should Use Codenica ITSM + ITAM?
Ideal for small to enterprise IT teams, internal service desks, and managed service providers who need a unified system for IT asset management and service delivery.
Best for Company Sizes
enterprise
Popular Industries
Our Verdict
A comprehensive solution for connected IT operations
Codenica ITSM + ITAM is a strong choice if you need to unify your IT asset management and service desk operations within a single, cloud-based platform. You can streamline ticket handling, track assets, and empower users with a self-service portal, all while adhering to ITIL best practices.
The 30-day free trial allows you to thoroughly evaluate its capabilities. While pricing scales per agent and add-on packs are available for increased limits, the integrated approach can significantly improve efficiency and visibility for your IT team.
Ready to Try Codenica ITSM + ITAM?
Start your 30-day free trial today—no credit card required. See why over 0 teams trust Codenica ITSM + ITAM
