ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
GoToMyPC
GoToMyPC provides secure remote desktop access software that allows you to instantly access your files, programs, and network from any web browser or mobile device as if you were sitting at your desk.
Quick Comparison
| Feature | ConnectWise PSA | GoToMyPC |
|---|---|---|
| Website | connectwise.com | gotomypc.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $44/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1982 | 1998 |
| Headquarters | Tampa, USA | Santa Barbara, USA |
Overview
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
GoToMyPC
GoToMyPC gives you the freedom to work from anywhere by creating a secure bridge to your office or home computer. You can open files, run heavy applications, and manage your email from any laptop, tablet, or smartphone with an internet connection. It eliminates the need to carry a heavy work laptop or sync files manually before leaving the office.
The setup is straightforward—you simply install the host software on your Mac or PC and then log in through a web browser on your remote device. It uses AES 256-bit encryption and dual-passwords to keep your data safe while you work. Whether you are a solo professional or managing a small team, it provides a reliable way to maintain productivity while away from your primary workstation.
Overview
ConnectWise PSA Features
- Ticketing & Help Desk Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
GoToMyPC Features
- Remote Desktop Access. Access your desktop, files, and applications from any web browser or mobile device with full keyboard and mouse control.
- File Transfer. Drag and drop files between your local and remote computers to move documents quickly without using email or cloud storage.
- Remote Printing. Print documents from your office computer to a local printer near you for immediate physical copies of your work.
- Multi-Monitor Support. View and manage all your connected monitors simultaneously so you can maintain your full office setup while working remotely.
- Mobile App Access. Use dedicated iOS and Android apps to connect to your computer from your phone or tablet with precision zoom.
- Sound Redirection. Hear music or system alerts from your remote PC through your local speakers to stay fully connected to your desktop.
Pricing Comparison
ConnectWise PSA Pricing
GoToMyPC Pricing
- Access for 1 computer
- Unlimited remote access
- Remote printing
- File transfer
- Mobile app access
- AES 256-bit encryption
- Access for 2 or more computers
- Everything in Personal, plus:
- Centralized account management
- Add or remove users easily
- Monitor user activity
- Discounted per-computer rate
Pros & Cons
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density
GoToMyPC
Pros
- Extremely simple setup process for non-technical users
- Reliable connection stability even on standard internet speeds
- Excellent mobile app performance for tablets and phones
- Strong security features including dual-factor authentication
- Smooth file transfer between local and remote machines
Cons
- Higher monthly cost compared to newer competitors
- Occasional lag when running high-resolution video remotely
- Subscription renewal process can be difficult to navigate