Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
GoToMyPC
GoToMyPC provides secure remote desktop access software that allows you to instantly access your files, programs, and network from any web browser or mobile device as if you were sitting at your desk.
Quick Comparison
| Feature | Cobrowse.io | GoToMyPC |
|---|---|---|
| Website | cobrowse.io | gotomypc.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $18/month | $44/month |
| FREE Trial | ✓ 0 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 1998 |
| Headquarters | London, UK | Santa Barbara, USA |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
GoToMyPC
GoToMyPC gives you the freedom to work from anywhere by creating a secure bridge to your office or home computer. You can open files, run heavy applications, and manage your email from any laptop, tablet, or smartphone with an internet connection. It eliminates the need to carry a heavy work laptop or sync files manually before leaving the office.
The setup is straightforward—you simply install the host software on your Mac or PC and then log in through a web browser on your remote device. It uses AES 256-bit encryption and dual-passwords to keep your data safe while you work. Whether you are a solo professional or managing a small team, it provides a reliable way to maintain productivity while away from your primary workstation.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
GoToMyPC Features
- Remote Desktop Access. Access your desktop, files, and applications from any web browser or mobile device with full keyboard and mouse control.
- File Transfer. Drag and drop files between your local and remote computers to move documents quickly without using email or cloud storage.
- Remote Printing. Print documents from your office computer to a local printer near you for immediate physical copies of your work.
- Multi-Monitor Support. View and manage all your connected monitors simultaneously so you can maintain your full office setup while working remotely.
- Mobile App Access. Use dedicated iOS and Android apps to connect to your computer from your phone or tablet with precision zoom.
- Sound Redirection. Hear music or system alerts from your remote PC through your local speakers to stay fully connected to your desktop.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
GoToMyPC Pricing
- Access for 1 computer
- Unlimited remote access
- Remote printing
- File transfer
- Mobile app access
- AES 256-bit encryption
- Access for 2 or more computers
- Everything in Personal, plus:
- Centralized account management
- Add or remove users easily
- Monitor user activity
- Discounted per-computer rate
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
GoToMyPC
Pros
- Extremely simple setup process for non-technical users
- Reliable connection stability even on standard internet speeds
- Excellent mobile app performance for tablets and phones
- Strong security features including dual-factor authentication
- Smooth file transfer between local and remote machines
Cons
- Higher monthly cost compared to newer competitors
- Occasional lag when running high-resolution video remotely
- Subscription renewal process can be difficult to navigate