ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
RealVNC
RealVNC provides secure remote access and support software that allows you to connect to and control computers or mobile devices from anywhere in the world.
Quick Comparison
| Feature | ConnectWise PSA | RealVNC |
|---|---|---|
| Website | connectwise.com | realvnc.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $3.59/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1982 | 2002 |
| Headquarters | Tampa, USA | Cambridge, UK |
Overview
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
RealVNC
RealVNC helps you bridge the gap between locations by giving you full control over remote screens as if you were sitting right in front of them. Whether you are managing a global IT infrastructure, providing technical support to customers, or simply accessing your office files from home, the platform ensures a smooth and responsive experience. You can manage unattended access for servers or provide on-demand support for end-users with ease.
The software is built with security at its core, featuring 256-bit AES encryption and multi-factor authentication to keep your connections private. It works across Windows, Mac, Linux, and mobile platforms, making it a versatile choice for diverse tech environments. You can start with a 14-day free trial to explore the full feature set before choosing a plan that fits your team size.
Overview
ConnectWise PSA Features
- Ticketing & Help Desk Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
RealVNC Features
- Cross-Platform Control. Access and control Windows, macOS, Linux, and Raspberry Pi devices from your desktop or mobile device seamlessly.
- Attended and Unattended Access. Connect to remote computers even when no one is there or provide instant support to active users.
- End-to-End Encryption. Protect your data with 256-bit AES session encryption and multi-factor authentication for every remote connection you make.
- File Transfer and Printing. Move files between devices quickly and print documents from remote machines to your local printer with one click.
- In-Session Chat. Communicate with users in real-time during support sessions to resolve technical issues faster and more effectively.
- Cloud and Direct Connectivity. Choose between easy cloud-brokered connections or direct peer-to-peer links for environments without internet access.
Pricing Comparison
ConnectWise PSA Pricing
RealVNC Pricing
- Minimum 3 devices
- Unattended access
- 256-bit AES encryption
- File transfer and remote printing
- Cloud and direct connectivity
- Multi-factor authentication
- Everything in Device Access, plus:
- Attended (on-demand) support
- No software installation for end-users
- Technician management tools
- Session recording
- Rebranding and customization
Pros & Cons
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density
RealVNC
Pros
- Exceptional screen refresh rates and low latency
- Very easy to set up across different operating systems
- Strong security features provide peace of mind
- Reliable performance even on lower bandwidth connections
Cons
- Mobile app interface can feel slightly cramped
- No longer offers a forever-free version for individuals
- Initial configuration for direct connections is technical