Cobrowse.io
Cobrowse.io provides a highly secure, cross-platform co-browsing solution that allows your support and sales teams to see and interact with your users' screens in real-time to resolve issues faster.
RealVNC
RealVNC provides secure remote access and support software that allows you to connect to and control computers or mobile devices from anywhere in the world.
Quick Comparison
| Feature | Cobrowse.io | RealVNC |
|---|---|---|
| Website | cobrowse.io | realvnc.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $18/month | $3.59/month |
| FREE Trial | ✓ 0 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2002 |
| Headquarters | London, UK | Cambridge, UK |
Overview
Cobrowse.io
Cobrowse.io is a modern co-browsing solution that lets you see and interact with your customers' screens across web, iOS, and Android apps. Unlike traditional screen sharing, it allows you to click, scroll, and type alongside your users, making it much easier to guide them through complex workflows or troubleshoot technical issues. You can mask sensitive data fields to ensure privacy while maintaining a high-touch support experience.
The platform is built for security-conscious industries like banking and healthcare, offering both cloud and self-hosted deployment options. You can integrate it directly into your existing website or mobile app using their SDKs, ensuring a branded experience that doesn't require your customers to download any third-party software or plugins. It helps you reduce handle times and improve customer satisfaction scores by eliminating the guesswork from support calls.
RealVNC
RealVNC helps you bridge the gap between locations by giving you full control over remote screens as if you were sitting right in front of them. Whether you are managing a global IT infrastructure, providing technical support to customers, or simply accessing your office files from home, the platform ensures a smooth and responsive experience. You can manage unattended access for servers or provide on-demand support for end-users with ease.
The software is built with security at its core, featuring 256-bit AES encryption and multi-factor authentication to keep your connections private. It works across Windows, Mac, Linux, and mobile platforms, making it a versatile choice for diverse tech environments. You can start with a 14-day free trial to explore the full feature set before choosing a plan that fits your team size.
Overview
Cobrowse.io Features
- Full Remote Control Take control of your user's screen to click buttons, scroll through pages, and fill out forms on their behalf.
- Screen Annotations Draw and highlight specific elements on your customer's screen to provide clear, visual guidance during a live session.
- Sensitive Data Masking Protect user privacy by automatically redacting sensitive information like passwords and credit card numbers from your view.
- Cross-Platform Support Support your users wherever they are, whether they are using a web browser, an iPhone, or an Android device.
- Session Recording Record your co-browsing sessions for quality assurance, training purposes, or to maintain a detailed audit trail.
- Custom Branding Customize the look and feel of the interface to match your brand, ensuring a consistent experience for your customers.
RealVNC Features
- Cross-Platform Control. Access and control Windows, macOS, Linux, and Raspberry Pi devices from your desktop or mobile device seamlessly.
- Attended and Unattended Access. Connect to remote computers even when no one is there or provide instant support to active users.
- End-to-End Encryption. Protect your data with 256-bit AES session encryption and multi-factor authentication for every remote connection you make.
- File Transfer and Printing. Move files between devices quickly and print documents from remote machines to your local printer with one click.
- In-Session Chat. Communicate with users in real-time during support sessions to resolve technical issues faster and more effectively.
- Cloud and Direct Connectivity. Choose between easy cloud-brokered connections or direct peer-to-peer links for environments without internet access.
Pricing Comparison
Cobrowse.io Pricing
- Web, iOS, and Android support
- Unlimited sessions
- Remote control and drawing
- Data masking and redaction
- Standard integrations
- Email support
- Everything in Cloud, plus:
- Self-hosted deployment options
- Single Sign-On (SSO)
- Custom legal agreements
- Dedicated account manager
- Priority 24/7 support
RealVNC Pricing
- Minimum 3 devices
- Unattended access
- 256-bit AES encryption
- File transfer and remote printing
- Cloud and direct connectivity
- Multi-factor authentication
- Everything in Device Access, plus:
- Attended (on-demand) support
- No software installation for end-users
- Technician management tools
- Session recording
- Rebranding and customization
Pros & Cons
Cobrowse.io
Pros
- Extremely low latency for real-time interactions
- No software downloads required for your customers
- Robust security features and data masking capabilities
- Easy integration with existing CRM and helpdesk tools
Cons
- Initial technical setup requires developer resources
- Pricing can scale quickly for large support teams
- Mobile SDK implementation can be complex for beginners
RealVNC
Pros
- Exceptional screen refresh rates and low latency
- Very easy to set up across different operating systems
- Strong security features provide peace of mind
- Reliable performance even on lower bandwidth connections
Cons
- Mobile app interface can feel slightly cramped
- No longer offers a forever-free version for individuals
- Initial configuration for direct connections is technical