ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
Runn
Runn is a real-time resource management and forecasting platform designed to help services businesses plan projects, manage team capacity, and track financial performance in one integrated visual interface.
Quick Comparison
| Feature | ConnectWise PSA | Runn |
|---|---|---|
| Website | connectwise.com | runn.io |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1982 | 2018 |
| Headquarters | Tampa, USA | Wellington, New Zealand |
Overview
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
Runn
Runn provides a central hub for managing your team's time and your company's profitability. You can move away from messy spreadsheets and use a visual schedule to see exactly who is working on what, when they are overbooked, and where you have gaps in your pipeline. It helps you balance workloads across multiple projects while keeping a close eye on budgets and billable hours.
You can plan for the future by modeling different hiring scenarios and project timelines to see their impact on your bottom line. The platform connects your high-level strategy with daily execution, ensuring your projects stay on track and your team stays productive. Whether you are managing a small agency or a large consultancy, you get the visibility needed to make data-driven staffing decisions.
Overview
ConnectWise PSA Features
- Ticketing & Help Desk Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
Runn Features
- Resource Scheduling. Drag and drop assignments on a global timeline to see team capacity and resolve scheduling conflicts instantly.
- Capacity Planning. Monitor team utilization rates in real-time to prevent burnout and identify when you need to hire new talent.
- Project Forecasting. Predict future revenue and profit margins by modeling project phases and resource costs before they begin.
- Timesheet Tracking. Log hours against specific projects and tasks to compare your actual progress against your original estimates.
- Financial Reporting. Track billable amounts, non-billable time, and project variances to ensure every engagement remains profitable for your business.
- Scenario Modeling. Create 'what-if' scenarios to see how new project wins or timeline shifts affect your long-term resource availability.
Pricing Comparison
ConnectWise PSA Pricing
Runn Pricing
- Up to 5 managed people
- Unlimited projects
- Resource scheduling
- Capacity planning
- Timesheets and reporting
- Everything in Free, plus:
- Unlimited managed people
- Advanced financial reporting
- Custom project tags
- API access
- Priority email support
Pros & Cons
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density
Runn
Pros
- Highly intuitive and modern visual user interface
- Excellent visibility into long-term team capacity
- Easy to set up and start scheduling quickly
- Responsive customer support team for technical help
Cons
- Mobile experience is limited compared to desktop
- Reporting filters can feel restrictive for complex needs
- Lacks deep task-level project management features