Delighted Reviews, Pricing, Features & Alternatives in 2026

Delighted is a customer and employee feedback software that helps you create, send, and analyze surveys to understand and act on customer experience and employee satisfaction.

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Product Overview & Demo

What is Delighted?

Delighted is designed to empower you to collect valuable feedback from your customers and employees quickly and easily. It enables you to craft one-off or automated surveys using effective question types like rating scales, multiple choice, and open-ended questions. With an intuitive interface, Delighted helps you jumpstart and maintain customer experience programs utilizing proven metrics like NPS, CSAT, and CES.

You can seamlessly analyze insights through built-in dashboards and segment feedback to take action. Delighted integrates with many platforms like Slack, Salesforce, Stripe, and Zendesk, so you can automate survey triggers and route feedback to the right teams. Start collecting actionable feedback and fueling growth with minimal resources and a straightforward pricing model that even allows free survey sending to begin right away.

Screenshots & Interface

Dashboard View

Main dashboard with project overview

Kanban Board

Kanban-style task management

Timeline View

Gantt chart timeline view

Automations

Workflow automation builder

Key Features

Integrations

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Pricing Plans

Pros & Cons

Pros

Cons

Who Should Use Delighted?

Best for Company Sizes

Popular Industries

Our Verdict

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User Reviews

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Ratings Breakdown

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