Concept3D
Concept3D provides immersive online experience software through interactive maps and 3D virtual tours to help you engage visitors and simplify campus navigation.
Delighted
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
Quick Comparison
| Feature | Concept3D | Delighted |
|---|---|---|
| Website | concept3d.com | delighted.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2013 |
| Headquarters | Denver, USA | Palo Alto, USA |
Overview
Concept3D
Concept3D helps you bring your physical location into the digital world with high-definition interactive maps and immersive virtual tours. You can transform static campus layouts into dynamic, searchable experiences that guide visitors, students, or employees exactly where they need to go. Whether you are managing a sprawling university campus, a healthcare facility, or a large commercial space, the platform allows you to layer real-time data like parking availability and transit routes directly onto your map.
You can also build narrative-driven virtual tours that allow remote audiences to explore your space from anywhere in the world. The software integrates with your existing event calendars and facility management tools to ensure your digital twin is always up to date. By centralizing location-based information, you reduce visitor confusion and create a more accessible, welcoming environment for your community.
Delighted
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
Overview
Concept3D Features
- Interactive 3D Maps Create detailed, photorealistic 3D maps of your campus or facility to help visitors navigate complex physical environments with ease.
- 360° Virtual Tours Build immersive, media-rich walking tours that allow prospective students or clients to explore your space remotely from any device.
- Wayfinding & Directions Provide your visitors with point-to-point directions and accessible routing options to ensure everyone finds their destination without frustration.
- Real-Time Data Layers Overlay live information such as shuttle tracking, parking lot occupancy, and weather alerts directly onto your interactive map.
- Localist Event Calendar Manage and promote your community events with a centralized calendar that connects directly to your physical locations and maps.
- ADA Accessibility Tools Ensure your digital experiences are inclusive with built-in screen reader support and specialized routing for users with mobility needs.
Delighted Features
- Multi-Channel Delivery. Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
- Standardized Survey Types. Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
- Real-Time Dashboard. Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
- AI Smart Trends. Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
- Closing the Loop. Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
- Benchmarking. Compare your scores against industry standards to see how your customer experience stacks up against the competition.
Pricing Comparison
Concept3D Pricing
Delighted Pricing
- 1,000 survey people/month
- 1 project
- 1 user
- All survey types included
- Standard reporting
- Delighted branding
- Everything in Free, plus:
- 10,000 survey people/month
- Up to 10 users
- External integrations
- Custom branding
- Multi-channel delivery
Pros & Cons
Concept3D
Pros
- Highly detailed and visually impressive 3D renderings
- Excellent accessibility features for ADA compliance
- Centralized management for both maps and events
- Strong integration capabilities with existing campus systems
- Intuitive content management system for easy updates
Cons
- Initial implementation requires significant time and effort
- Custom pricing can be high for smaller institutions
- Steep learning curve for advanced map layering
Delighted
Pros
- Extremely simple setup takes only minutes
- High response rates due to minimalist design
- Seamless integrations with Slack and Shopify
- Clean and intuitive user interface
Cons
- Significant price jump from free to paid
- Limited customization for survey design
- Reporting can feel basic for power users