Delighted
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
SurveyMonkey
SurveyMonkey is a versatile online survey software that helps you capture voices and opinions through customizable forms, automated data analysis, and specialized audience targeting to drive informed decision-making.
Quick Comparison
| Feature | Delighted | SurveyMonkey |
|---|---|---|
| Website | delighted.com | surveymonkey.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1999 |
| Headquarters | Palo Alto, USA | San Mateo, USA |
Overview
Delighted
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
SurveyMonkey
SurveyMonkey is a flexible survey platform that helps you gather feedback and transform it into actionable insights. Instead of guessing what your customers or employees think, you can create professional surveys in minutes using a library of pre-written templates and expert-certified questions. You can reach your audience wherever they are—via email, social media, or embedded on your website—and watch your data populate in real-time.
The platform handles everything from simple internal polls to complex market research projects with advanced branching logic and skip patterns. You can analyze your results automatically with built-in reporting tools that highlight trends and sentiment. It scales to fit your needs, offering a free basic version for quick tasks and robust paid plans for teams requiring deep data integration and custom branding.
Overview
Delighted Features
- Multi-Channel Delivery Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
- Standardized Survey Types Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
- Real-Time Dashboard Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
- AI Smart Trends Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
- Closing the Loop Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
- Benchmarking Compare your scores against industry standards to see how your customer experience stacks up against the competition.
SurveyMonkey Features
- Expert Templates. Access over 250 expert-written survey templates so you can start collecting high-quality data without writing questions from scratch.
- Skip Logic. Create a personalized experience for your respondents by showing only relevant questions based on their previous answers.
- Real-time Analytics. Monitor your results as they come in and use automated charts to visualize trends and key insights instantly.
- Custom Branding. Add your own logos, colors, and fonts to your surveys to ensure a consistent and professional look for your brand.
- Multi-channel Distribution. Send your surveys through email, mobile apps, social media, or QR codes to reach your audience on their preferred platforms.
- Sentiment Analysis. Use AI-powered tools to automatically categorize open-ended text responses and understand the emotional tone behind the feedback.
Pricing Comparison
Delighted Pricing
- 1,000 survey people/month
- 1 project
- 1 user
- All survey types included
- Standard reporting
- Delighted branding
- Everything in Free, plus:
- 10,000 survey people/month
- Up to 10 users
- External integrations
- Custom branding
- Multi-channel delivery
SurveyMonkey Pricing
- Unlimited surveys
- Up to 10 questions per survey
- Up to 100 responses per survey
- Standard survey templates
- Basic reporting and analysis
- Everything in Basic, plus:
- Unlimited questions
- 15,000 responses per year
- Skip logic and branching
- Data export to PDF, CSV, and XLS
- Custom logo and branding
Pros & Cons
Delighted
Pros
- Extremely simple setup takes only minutes
- High response rates due to minimalist design
- Seamless integrations with Slack and Shopify
- Clean and intuitive user interface
Cons
- Significant price jump from free to paid
- Limited customization for survey design
- Reporting can feel basic for power users
SurveyMonkey
Pros
- Extremely intuitive interface for beginners
- Massive library of pre-built question banks
- Reliable mobile app for managing surveys
- Clean and professional respondent experience
Cons
- Individual plans require annual billing
- Free version has strict response limits
- Advanced logic features have a learning curve