Delighted
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
Survicate
Survicate is a flexible survey software that helps you collect continuous customer feedback across web, mobile, and email to improve your product experience and increase customer retention rates.
Quick Comparison
| Feature | Delighted | Survicate |
|---|---|---|
| Website | delighted.com | survicate.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 10 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2013 |
| Headquarters | Palo Alto, USA | Warsaw, Poland |
Overview
Delighted
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
Survicate
Survicate helps you capture the voice of your customers at every touchpoint without disrupting their journey. You can trigger surveys based on specific user behavior, send them via email, or embed them directly into your mobile app. This allows you to gather real-time insights into user satisfaction, Net Promoter Score (NPS), and feature requests.
The platform centralizes your feedback data, making it easy to identify patterns and act on customer needs quickly. You can integrate these insights directly into your existing tech stack, ensuring your product and marketing teams stay aligned with what your users actually want. It is designed for scaling businesses that need professional feedback loops without complex implementation.
Overview
Delighted Features
- Multi-Channel Delivery Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
- Standardized Survey Types Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
- Real-Time Dashboard Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
- AI Smart Trends Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
- Closing the Loop Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
- Benchmarking Compare your scores against industry standards to see how your customer experience stacks up against the competition.
Survicate Features
- Multi-Channel Surveys. Reach your customers wherever they are by deploying surveys via email, shareable links, web apps, or native mobile applications.
- Targeted Website Surveys. Trigger surveys based on user behavior like exit intent, time on page, or scroll depth to capture contextual feedback.
- NPS Tracking. Measure and monitor your Net Promoter Score over time with automated distribution and built-in analytics to gauge loyalty.
- Visual Survey Builder. Create professional, branded surveys in minutes using a drag-and-drop interface and a library of over 400 ready-to-use templates.
- Skip Logic and Branching. Personalize the survey experience for your users by showing only relevant questions based on their previous answers.
- Real-Time Analytics. Analyze your feedback instantly with automated reports and dashboards that highlight key trends and customer sentiment.
Pricing Comparison
Delighted Pricing
- 1,000 survey people/month
- 1 project
- 1 user
- All survey types included
- Standard reporting
- Delighted branding
- Everything in Free, plus:
- 10,000 survey people/month
- Up to 10 users
- External integrations
- Custom branding
- Multi-channel delivery
Survicate Pricing
- Up to 25 responses per month
- Unlimited surveys
- Unlimited seats
- 1-month data retention
- Standard survey templates
- Everything in Free, plus:
- Up to 250 responses per month
- HubSpot and Salesforce integrations
- Custom CSS and branding
- Advanced survey logic
- Multilingual surveys
Pros & Cons
Delighted
Pros
- Extremely simple setup takes only minutes
- High response rates due to minimalist design
- Seamless integrations with Slack and Shopify
- Clean and intuitive user interface
Cons
- Significant price jump from free to paid
- Limited customization for survey design
- Reporting can feel basic for power users
Survicate
Pros
- Extremely easy to set up and launch first survey
- Excellent native integrations with popular CRM and marketing tools
- Highly customizable design to match your brand identity
- Great variety of pre-built templates for different use cases
Cons
- Response limits on lower tiers can be restrictive
- Advanced reporting features require higher-tier paid plans
- Mobile SDK implementation may require developer assistance