DrChrono Review: Achieve 96% Clean Claims for Your Medical Practice

Admin overload ruining your clinic’s day?

If you’re reading this, my guess is you’re tired of clunky EHRs, billing headaches, or endless workflows that keep you away from patients. That’s exactly why I dug into DrChrono.

Let’s be real—lost hours on paperwork eat into patient care and leave you dealing with frustrated staff, rejected claims, and chaotic schedules every single day.

What makes DrChrono stand out is their integrated platform—EHR, practice management, billing, patient portal, and telehealth—all designed to put care before admin. I took a close look at their mobile-first tools, built-in automation, and payment dashboards to see how they actually fix the back office grind.

In this review, you’ll see how DrChrono can help you reclaim your focus, move billing along, and finally reduce the admin burden holding you back.

Throughout this DrChrono review, I’ll walk you through features, ease of use, pricing, and where DrChrono fits among the top alternatives, so you can make a confident pick for your practice.

You’ll get the practical, real-world breakdown and the features you need to make an informed decision for your clinic.

Let’s get started.

DrChrono Overview

DrChrono has been helping providers since 2009 from their Orlando headquarters. Their whole mission is to cut down your administrative work so you can focus on patient care.

They primarily serve small to medium-sized practices that demand a modern, mobile-first solution. Unlike older systems, their platform feels natively built for the iPad, which I find is a huge plus for usability.

Following their 2021 acquisition by EverCommerce, they gained significant resources. You can see through this DrChrono review how this stability supports their platform’s continued innovation and growth.

While competitors like Athenahealth lean on network data, DrChrono’s key strength is its deep integration with the Apple ecosystem. I find this focus translates into a much smoother, more intuitive experience on iPads and iPhones.

I’ve seen them work with everyone from solo practitioners to growing multi-specialty group practices. They process billions in claims for millions of patients, proving their system scales with your practice’s needs.

Their current strategy is clear: an all-in-one EHR, billing, and practice management suite that is fully optimized for mobile devices. This directly addresses your team’s need for greater workflow flexibility and less time chained to a desktop.

Now let’s examine their capabilities.

DrChrono Features

Burdensome administrative tasks bogging down your practice?

DrChrono features offer a fully integrated solution for EHR, practice management, and medical billing that helps you streamline operations. These are the five core DrChrono features that can transform your healthcare practice.

1. Electronic Health Records (EHR)

Tired of clunky EHR systems that slow you down?

Outdated clinical workflows and excessive screen time can detract from patient care. This often leads to physician burnout and less personal patient interaction.

DrChrono’s EHR is designed to streamline charting with specialty-specific forms, shortcuts, and dictation. From my testing, the iPad app’s free-draw tools and image capture capabilities are incredibly intuitive for quick annotations. This feature lets you focus more on your patients, not the software.

This means you can enjoy more face-to-face time with patients and still keep your records pristine and up-to-date.

2. Practice Management (PM)

Are no-shows and endless phone calls stressing your staff?

Manual appointment scheduling and eligibility checks consume valuable administrative time. This can lead to inefficient patient flow and lost revenue.

The PM module offers robust scheduling with online booking widgets and automated reminders that can cut down on no-shows. What I love about this approach is the real-time insurance eligibility checks that instantly verify patient coverage. This helps you reduce front-desk workload and avoid billing surprises.

So you can automate tedious tasks, freeing up your staff to focus on more critical patient needs and improve overall office efficiency.

3. Medical Billing

Struggling with low clean claims rates and slow payments?

Complex billing codes and manual claims processing often result in errors and delayed reimbursements. This directly impacts your practice’s financial health.

DrChrono’s deeply integrated billing solution supports custom codes and auto-generates superbills and CMS 1500 forms. This is where DrChrono shines: its high clean claims rate (touted at 98%) and efficient payment processing, which means faster revenue. The “Billing Profile” feature specifically helps ensure consistent, accurate claims.

This means your practice can enjoy improved financial performance with fewer billing errors and quicker payment cycles, boosting your bottom line.

4. Patient Portal (OnPatient)

Is patient communication fragmented and inconvenient?

Patients often struggle to access their records, schedule appointments, or pay bills online. This can lead to frustration and increased administrative burden for your team.

The HIPAA-compliant OnPatient portal empowers patients to manage their own healthcare, from filling out paperwork to securely messaging doctors. From my evaluation, the ability for patients to view statements and pay bills online is a significant convenience. While the provider side is robust, I found the patient app could benefit from more functionality.

This feature helps you improve patient engagement and reduce incoming calls, giving your patients more control and saving your staff time.

5. Telehealth

Need to offer virtual care but lack an integrated solution?

Managing virtual appointments through separate tools creates workflow disruptions and data silos. This can make providing flexible care challenging for both you and your patients.

DrChrono includes integrated telehealth capabilities, enabling seamless video consultations directly from the EHR platform. This allows providers to schedule and conduct virtual visits easily, enhancing patient access. From my testing, it’s remarkably straightforward for both providers and patients using iOS devices.

This means you can easily expand your service offerings with convenient virtual care, improving patient access and practice flexibility without external tools.

You’ll appreciate how all these DrChrono features work together to create a comprehensive healthcare management platform. This integration helps you streamline workflows and improve patient care across the board.

DrChrono Pricing

What will DrChrono cost your practice?

DrChrono pricing is based on custom quotes across four tiers, providing tailored solutions for various practice sizes while requiring direct contact for exact figures.

1. Pricing Model & Cost Factors

Understanding DrChrono’s costs.

DrChrono’s pricing model is tier-based, but specific rates depend on your custom quote based on provider count and selected features. What I found regarding pricing is that costs escalate with advanced features like expanded reminders or integrated RCM. Your budget will be influenced by the plan chosen and any overage charges for texts or faxes.

Budget-wise, this means your monthly expenses are directly tied to your practice’s size and service requirements.

2. Value Assessment & ROI

Is this an investment or an expense?

From my cost analysis, DrChrono aims to deliver value by including implementation and training in the subscription, avoiding common hidden fees. Their focus on reducing administrative burdens means your team can focus on patients, potentially improving revenue and operational efficiency. This can lead to a significant return on investment through optimized workflows and claim processing.

The result is your budget gets more predictable costs and clear benefits for your practice’s bottom line.

3. Budget Planning & Implementation

Consider all potential expenses.

While DrChrono doesn’t charge implementation fees, which is a big plus for your budget, it’s crucial to factor in potential overage charges for texts, faxes, or phone calls if your usage exceeds plan limits. What stands out is the RCM tier’s percentage-based fee, which directly links your cost to your collections.

So for your business, plan for scalability in communication features and consider if RCM services align with your billing volume.

My Take: DrChrono’s pricing structure is designed to scale with practices, offering value through integrated services and no implementation fees, appealing to those seeking comprehensive solutions.

The overall DrChrono pricing reflects tiered value with comprehensive feature sets.

DrChrono Reviews

What do real DrChrono customers think?

This section dives into DrChrono reviews, analyzing genuine user feedback and experiences to give you a clear picture of what actual customers feel about the software.

1. Overall User Satisfaction

Most users feel DrChrono is quite good.

From my review analysis, DrChrono generally receives positive feedback, especially for its core functionalities. What I found in user feedback is that ease of use often contributes to satisfaction, helping practices streamline operations. Many reviews highlight a positive overall experience with the platform.

This suggests you can expect a generally positive interaction, particularly with daily tasks.

2. Common Praise Points

Users love the mobile accessibility and customization.

Users consistently praise the native iPad and iPhone apps for convenience, allowing providers to access records on the go. Review-wise, the ability to customize clinical notes and create specialized forms is a huge plus for many practices. These features truly enhance clinical workflows.

This means your team can tailor the EHR to fit your specific needs and work flexibly.

3. Frequent Complaints

Customer support is a common point of frustration.

Several DrChrono reviews mention occasional delays in customer service response times and automated replies. What stands out in user feedback is how the patient-facing OnPatient app receives criticism for its limited functionality and design issues, with users reporting data loss.

These issues are worth noting, but may not be deal-breakers depending on your priorities.

Overall, DrChrono reviews reflect a positive sentiment for its core features, though customer support and the patient app need improvement.

Best DrChrono Alternatives

Choosing the right EHR for your practice?

The best DrChrono alternatives include several strong options, each better suited for different business situations, priorities, and budget constraints.

1. Practice Fusion

Seeking a straightforward, budget-friendly EHR?

Practice Fusion excels for smaller practices prioritizing simplicity and predictable costs with its flat fee model. What I found comparing options is that Practice Fusion offers straightforward pricing and interface, making it a viable alternative if you have less complex needs and prefer a clear budgeting approach.

Choose Practice Fusion for its simplicity and predictable pricing, especially if your practice is smaller.

2. Kareo (now Tebra)

Prioritizing ease of use and robust billing features?

Kareo (now Tebra) stands out for its highly user-friendly interface and strong medical billing capabilities, similar to DrChrono’s strengths. From my competitive analysis, Kareo provides exceptional ease of use and billing focus, an excellent alternative for practices that prioritize administrative simplicity and revenue cycle management.

Consider Kareo when a highly intuitive interface and strong billing are your top priorities.

3. AdvancedMD

Needing a highly scalable solution for complex practices?

AdvancedMD offers extensive features and scalability for practices with more complex workflows and a broader range of needs. From my analysis, AdvancedMD provides comprehensive features for scalability, making it a strong DrChrono alternative if you require a highly customizable system and are prepared for potential setup fees.

Choose AdvancedMD if your practice demands high scalability and extensive, complex features.

4. Athenahealth

Valuing network insights and overall practice performance?

Athenahealth leverages a large network for data insights, focusing on improving clinical and financial outcomes. What I found comparing options is that Athenahealth excels in network-driven insights and performance, positioning it as a strong alternative if you value a solution that provides benchmarks and broad-based performance improvements.

Consider Athenahealth if you seek network-driven insights and a strong focus on practice performance.

The best DrChrono alternatives depend on your practice size, budget, and feature priorities, not just feature lists.

DrChrono Setup

Ready for a smooth EHR transition?

A DrChrono review reveals its implementation process is designed to be largely stress-free, with built-in support to help your practice get up and running efficiently.

1. Setup Complexity & Timeline

Expect a supportive, guided setup.

DrChrono’s implementation typically involves a dedicated account manager and training team assisting with data migration and onboarding. What I found about deployment is that setup time varies, but support is included, helping manage complexity depending on your existing data.

You’ll need to plan for data preparation, as its format can influence the ease and time required for migration.

2. Technical Requirements & Integration

Minimal technical hurdles for a cloud solution.

As a cloud-based solution, DrChrono requires no installations or downloads, accessible via web or native iOS apps (iPad, iPhone). From my implementation analysis, technical requirements are exceptionally light, focusing on internet connectivity and your preferred Apple devices rather than servers.

Prepare your team with the necessary mobile devices, and ensure stable internet for optimal performance and accessibility.

3. Training & Change Management

User adoption can be straightforward with good planning.

DrChrono offers online training and step-by-step guides to help your team navigate its features, benefiting from its intuitive design. From my analysis, the software’s ease of use aids a smoother learning curve for new team members, though some initial confusion is possible.

Invest time in consistent training and encourage exploration of customization features to maximize user comfort and efficiency.

4. Support & Success Factors

Vendor support is included to guide your progress.

DrChrono provides implementation and training within the base subscription, a significant advantage that eliminates hidden costs. What I found about deployment is that dedicated support aims to make implementation stress-free, though response times can occasionally vary.

For your implementation to succeed, leverage the included training and proactively communicate with your account manager for guidance.

Overall, DrChrono setup is largely supported and aims for a stress-free implementation experience, especially given its inclusive support model and cloud-native architecture.

Bottom Line

Is DrChrono the right fit for your practice?

This DrChrono review offers a decisive final assessment, combining audience fit with strengths and limitations to help you confidently make your software decision.

1. Who This Works Best For

Practices valuing mobile access and integrated solutions.

DrChrono shines for small to medium-sized healthcare practices, independent physicians, and specialized clinics seeking an all-in-one EHR, practice management, and billing solution. What I found about target users is that practices prioritizing Apple device integration will find it especially appealing for its native iPad and iPhone apps.

You’ll succeed if your practice aims to streamline administrative tasks and improve financial health through automation and robust billing.

2. Overall Strengths

Integrated features streamline operations exceptionally well.

The software excels with its deeply integrated EHR, practice management, and medical billing, all accessible via intuitive web and mobile interfaces. From my comprehensive analysis, its robust billing features significantly improve efficiency and financial health, while customization options like custom medical forms are highly valued by specialists.

These strengths mean your practice can achieve greater efficiency and focus more on patient care by reducing administrative burdens.

3. Key Limitations

Customer support can be slow to respond.

While powerful, some users report occasional delays in customer service response times and find certain feature explanations overly complicated. Based on this review, the patient-facing OnPatient app has functional limitations, with some users experiencing issues like lost information or poor design.

I find these limitations manageable if you prioritize other features but consider them carefully if immediate, highly personalized support is crucial.

4. Final Recommendation

DrChrono is a strong recommendation.

You should choose DrChrono if your practice seeks a comprehensive, mobile-friendly solution to modernize operations and reduce administrative overhead. Based on this review, its all-in-one platform offers excellent value for practices needing integrated clinical and administrative processes, particularly those new practices benefiting from included implementation.

My confidence level is high for practices aligning with its strengths, but you should still evaluate the reported support times.

This DrChrono review provides strong guidance for optimizing your practice, helping you move forward with confidence in your software decision.