Fullview
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
WHMCS
WHMCS is an all-in-one automation platform for web hosting businesses that simplifies billing, domain management, and customer support to help you scale your operations efficiently.
Quick Comparison
| Feature | Fullview | WHMCS |
|---|---|---|
| Website | fullview.io | whmcs.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $24.95/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2005 |
| Headquarters | Copenhagen, Denmark | Houston, USA |
Overview
Fullview
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
WHMCS
WHMCS is the leading automation platform designed specifically for web hosting providers and digital agencies. You can automate the entire customer lifecycle, from initial signup and provisioning to recurring billing and technical support. By integrating with all major control panels and domain registrars, it allows you to manage your entire storefront and backend operations from a single, centralized interface.
You can reduce manual overhead by setting up automated payment collection, suspension of overdue accounts, and professional invoice generation. The platform also includes a robust support ticket system and a client portal, giving your customers a professional place to manage their services. Whether you are a small reseller or a large-scale hosting provider, you can customize the platform with hundreds of available extensions to fit your specific business needs.
Overview
Fullview Features
- Instant Cobrowsing Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
- Session Replays Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
- Console Log Integration View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
- Auto-Masking Privacy Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
- Live Activity Feeds Monitor active users in your application and jump into a live session the moment someone needs assistance.
- Granular Session Search Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
WHMCS Features
- Automated Billing. Generate professional invoices and collect recurring payments automatically through over 75 integrated payment gateways.
- Service Provisioning. Create hosting accounts and set up services instantly the moment your customers complete their purchase.
- Domain Management. Register, transfer, and renew domains for your clients directly within the platform using major registrar integrations.
- Support Ticket System. Track customer inquiries and provide technical assistance through a built-in help desk with integrated knowledgebase.
- Client Self-Service. Give your customers a dedicated portal to manage their services, pay invoices, and update contact details.
- White-Label Interface. Customize the look and feel of your client area to match your brand for a consistent user experience.
Pricing Comparison
Fullview Pricing
- 4 cobrowsing sessions/month
- 1,000 session replays/month
- 7-day data retention
- Console logs & metadata
- Basic integrations
- Everything in Free, plus:
- Unlimited cobrowsing sessions
- 10,000 session replays/month
- 30-day data retention
- Advanced integrations
- Priority support
WHMCS Pricing
- Up to 250 Clients
- Standard Support
- Powered by WHMCS Branding
- All Core Features Included
- Automated Billing & Provisioning
- Up to 1,000 Clients
- Standard Support
- No 'Powered by' Branding
- MarketConnect Access
- Advanced Reporting Tools
Pros & Cons
Fullview
Pros
- Eliminates the need for users to record their own screens
- Zero-download cobrowsing works instantly in the browser
- Consolidated technical logs save engineering time during debugging
- Easy installation with a simple Javascript snippet
Cons
- Limited to web applications and does not support native mobile
- Free tier session limits are reached quickly by active teams
- Data retention periods are short on lower-priced plans
WHMCS
Pros
- Industry standard with massive third-party integration support
- Automates the entire hosting lifecycle effectively
- Highly customizable through extensive API and hooks
- Reliable security updates for sensitive billing data
Cons
- Interface can feel dated without custom themes
- Steep learning curve for advanced configuration
- Pricing increases significantly as client count grows