Fullview Reviews, Pricing, Features & Alternatives in 2026
Fullview is a customer support platform that provides cobrowsing, session replays, and console logs to help technical support teams troubleshoot and resolve user issues faster.
Fullview is a technical support platform designed to help you solve customer issues without the back-and-forth of screenshots or screen sharing requests. By integrating directly into your web application, it allows you to see exactly what your users are experiencing in real-time or through recorded sessions. You can take control of a user's screen with secure cobrowsing to guide them through complex workflows or fix bugs instantly.
The platform automatically captures technical data like console logs, network requests, and metadata alongside every session. This means your support and engineering teams can identify the root cause of an issue without asking the user for technical details. It is built specifically for SaaS companies and support teams who need to provide high-touch, efficient technical assistance while maintaining strict data privacy and GDPR compliance.
Screenshots & Interface
Key Features
Stop asking your users for screenshots and recordings. Fullview gives you the visual and technical context you need to understand every bug and user struggle the moment it happens.
Instant Cobrowsing
Initiate a live session to see your user's screen and guide them through your product with click-and-scroll control.
Session Replays
Watch recorded sessions of user journeys to identify exactly where they encountered errors or got stuck in your app.
Console Log Integration
View real-time developer logs and network errors alongside the user's screen to troubleshoot technical bugs instantly.
Auto-Masking Privacy
Protect sensitive user data automatically by masking PII fields so your team only sees what they need to see.
Live Activity Feeds
Monitor active users in your application and jump into a live session the moment someone needs assistance.
Granular Session Search
Filter through recordings by user ID, email, or specific events to find the exact session you need to investigate.
Integrations
Zendesk
Intercom
Slack
Salesforce
HubSpot
Jira
Vitally
Planhat
Front
Linear
Pricing Plans
Fullview offers a flexible freemium model that lets you start troubleshooting for free. You can access core cobrowsing and replay features at no cost, while paid plans unlock higher session limits and advanced integrations. Pricing is transparent and scales as your support volume grows.
Based on user feedback from technical support professionals, here is how Fullview performs in real-world support environments:
Pros
Eliminates the need for users to record their own screens
Zero-download cobrowsing works instantly in the browser
Consolidated technical logs save engineering time during debugging
Easy installation with a simple Javascript snippet
Cons
Limited to web applications and does not support native mobile
Free tier session limits are reached quickly by active teams
Data retention periods are short on lower-priced plans
Who Should Use Fullview?
Perfect for B2B SaaS support and engineering teams who need to troubleshoot complex technical issues without repetitive user questioning.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
Our Verdict
Fullview is a top-tier choice if you manage a web-based SaaS and want to drastically reduce your time-to-resolution for support tickets. The combination of live cobrowsing and background technical logs makes it much more effective than standard screen-sharing tools for technical troubleshooting.
While it won't help you with native mobile apps, its web capabilities are seamless and privacy-conscious. You should consider this if your support team spends too much time asking for 'one more screenshot' or if your developers struggle to reproduce user-reported bugs.
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