Gallabox
Gallabox is a conversational commerce platform that helps you automate customer interactions, manage shared team inboxes, and drive sales through WhatsApp Business API integration.
Zoko
Zoko is a central WhatsApp marketing and sales platform that helps you manage customer conversations, broadcast messages, and process orders directly within the WhatsApp interface.
Quick Comparison
| Feature | Gallabox | Zoko |
|---|---|---|
| Website | gallabox.com | zoko.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $40/month | $34.99/month |
| FREE Trial | ✓ 7 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2021 | 2018 |
| Headquarters | Chennai, India | Bangalore, India |
Overview
Gallabox
Gallabox is a specialized conversational commerce platform designed to help you turn WhatsApp into a high-performing sales and support channel. Instead of managing customer messages across fragmented devices, you get a centralized team inbox where multiple agents can collaborate on conversations in real-time. You can automate repetitive queries using no-code chatbots, ensuring your customers receive instant responses even outside of business hours.
The platform enables you to broadcast personalized marketing campaigns, track agent performance, and integrate directly with your existing tools like Shopify or HubSpot. It is particularly effective for small to mid-sized businesses in retail, education, and real estate that want to scale their customer engagement without increasing headcount. By moving your workflows to WhatsApp, you meet your customers where they already spend their time.
Zoko
Zoko is a specialized communication platform designed to turn your WhatsApp Business API into a powerful sales and support engine. Instead of juggling multiple phones or web instances, you get a unified dashboard where your entire team can collaborate on customer chats. You can assign conversations to specific agents, use templates for quick replies, and ensure no customer query goes unanswered.
The platform focuses heavily on driving revenue by allowing you to create product catalogs and take orders directly inside the chat. It integrates deeply with e-commerce platforms like Shopify to sync your inventory and customer data. Whether you are running marketing broadcasts to thousands of subscribers or providing one-on-one support, you can manage the entire customer lifecycle without leaving the WhatsApp ecosystem.
Overview
Gallabox Features
- Shared Team Inbox Collaborate with your entire team in one central WhatsApp inbox to ensure no customer query goes unanswered.
- No-Code Chatbot Builder Create automated conversation flows with a drag-and-drop editor to qualify leads and answer FAQs instantly.
- WhatsApp Broadcasting Send bulk personalized messages and marketing templates to your opted-in customers to drive repeat sales.
- Click-to-WhatsApp Ads Connect your Facebook and Instagram ads directly to WhatsApp to start immediate conversations with high-intent prospects.
- E-commerce Integration Sync your Shopify or WooCommerce store to send automated order updates, abandoned cart reminders, and payment links.
- Sequence Automation Schedule a series of automated follow-up messages to nurture leads through your sales pipeline without manual effort.
Zoko Features
- Shared Team Inbox. Collaborate with your entire team in one central inbox to manage high volumes of WhatsApp messages efficiently.
- WhatsApp Broadcasting. Send personalized marketing messages and announcements to your entire customer list at scale while staying compliant with WhatsApp policies.
- In-Chat Shopping. Share product catalogs and allow your customers to browse, select, and purchase items without ever leaving the chat window.
- Automated Chatbots. Set up simple automated flows to qualify leads, collect information, or answer common questions 24/7 when your team is away.
- Smart Agent Routing. Automatically assign incoming chats to the right team members based on their workload or specific department expertise.
- Shopify Integration. Connect your Shopify store to see customer order history and recover abandoned carts directly through WhatsApp conversations.
Pricing Comparison
Gallabox Pricing
- Includes 5 users
- Shared Team Inbox
- WhatsApp Broadcasts
- Basic Chatbot Builder
- Mobile App Access
- Standard Integrations
- Everything in Growth, plus:
- Includes 10 users
- Advanced Bot Builder
- Inter-team Chat
- Sequence & Drip Campaigns
- Priority Support
Zoko Pricing
- Unlimited Dashboard Users
- Shared Team Inbox
- Mobile App Access
- Basic Reporting
- Standard Support
- Everything in Starter, plus:
- Broadcast Marketing
- Advanced Chat Routing
- Shopify Integration
- Keyword Auto-responses
- Priority Email Support
Pros & Cons
Gallabox
Pros
- User-friendly interface makes onboarding quick for support agents
- Reliable WhatsApp API integration reduces message delivery failures
- Strong automation features significantly cut down manual response times
- Seamless integration with popular Indian payment gateways and CRMs
Cons
- Mobile app can occasionally experience sync delays
- Initial WhatsApp API green tick approval takes time
- Advanced reporting could offer deeper granular insights
Zoko
Pros
- Excellent Shopify integration for order tracking
- Easy for multiple agents to collaborate
- Simplifies the WhatsApp API application process
- Supports high-volume marketing broadcast campaigns
Cons
- Pricing can scale quickly with volume
- Interface feels slightly dated to some
- Requires Meta API approval to start
- Limited automation compared to dedicated bot builders