Birdeye
Birdeye is an all-in-one reputation management and customer experience platform that helps local businesses generate reviews, manage listings, and communicate with customers through automated messaging and AI-driven insights.
GatherUp
GatherUp is a customer experience and online review management platform that helps you automate feedback collection, monitor online reviews, and showcase customer testimonials to build brand trust.
Quick Comparison
| Feature | Birdeye | GatherUp |
|---|---|---|
| Website | birdeye.com | gatherup.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2013 |
| Headquarters | Palo Alto, USA | St. Cloud, USA |
Overview
Birdeye
Birdeye helps you turn your happy customers into your best marketing engine. You can automate review requests across 200+ sites, manage your business listings for better local SEO, and respond to all customer messages from a single unified inbox. It simplifies how you interact with your audience by consolidating web chat, SMS, and social media into one place.
You can also use AI-driven insights to analyze customer sentiment and track how you stack up against local competitors. Whether you run a single storefront or manage thousands of locations, the platform provides the tools you need to build trust and grow your revenue. It focuses on making every step of the customer journey—from being found online to getting a referral—completely frictionless for both you and your clients.
GatherUp
GatherUp helps you take control of your brand's online reputation by automating the way you collect and manage customer feedback. Instead of chasing down reviews manually, you can set up automated requests via email or text to reach customers right after their experience. This allows you to catch unhappy customers privately before they post online while encouraging your fans to share their positive stories on sites like Google and Facebook.
You can monitor reviews from over 30 different platforms in a single dashboard, saving you from constant manual checking. The platform also lets you display your best reviews directly on your website with automated widgets, turning your happy customers into a powerful sales tool. It is designed for businesses of all sizes, from local shops to large agencies managing hundreds of client locations.
Overview
Birdeye Features
- Automated Review Generation Send automated review requests via SMS or email to your customers immediately after a purchase or service.
- Unified Inbox Manage all your customer conversations from Webchat, text, and social media in one central location for faster responses.
- Listing Management Keep your business information consistent across Google, Facebook, and 100+ other sites to boost your local search ranking.
- AI Sentiment Analysis Use natural language processing to automatically identify trends and common themes in your customer feedback and reviews.
- Social Media Publishing Schedule and publish posts across all your social profiles and turn your best reviews into social proof instantly.
- Mass Texting Reach your entire customer base at once with promotional offers or important updates using high-open-rate SMS campaigns.
- Customer Surveys Create and send custom surveys to gather deep insights into the customer experience and identify areas for improvement.
- Competitive Benchmarking Monitor your competitors' public reviews and ratings to see exactly where you stand in your local market.
GatherUp Features
- Automated Review Requests. Send personalized feedback requests via email or SMS automatically to ensure you never miss an opportunity to hear from a customer.
- Review Monitoring. Track your ratings across 30+ review sites in one central dashboard so you can respond to feedback the moment it appears.
- Review Widget. Display your best customer testimonials on your website automatically to build immediate trust with new visitors and improve SEO.
- First-Party Feedback. Gather direct ratings and net promoter scores to understand customer sentiment privately before they head to public review sites.
- Social Sharing. Turn your best reviews into branded social media posts with just a few clicks to highlight your success on Instagram and Facebook.
- Customer Insights. Use text and sentiment analysis to identify common themes in your reviews and discover exactly what your customers love or dislike.
Pricing Comparison
Birdeye Pricing
GatherUp Pricing
- 1 Location included
- Email and SMS requests
- Monitor 30+ review sites
- Website review widgets
- Social sharing tools
- Customer sentiment analysis
- Everything in Business, plus:
- Advanced reporting features
- White-label reporting options
- API access for integrations
- Priority support access
- Multi-user management
Pros & Cons
Birdeye
Pros
- Significant increase in Google review volume through automation
- Centralized dashboard makes managing multiple locations much easier
- User-friendly interface requires very little technical expertise
- Excellent mobile app for responding to customers on the go
- Effective local SEO improvements through consistent listing management
Cons
- Annual contracts can be a long-term commitment
- Pricing is higher than some entry-level competitors
- Initial setup of integrations can take some time
- Occasional delays in syncing reviews from smaller niche sites
GatherUp
Pros
- Automated workflows significantly increase review volume
- Centralized dashboard simplifies multi-site review monitoring
- Review widgets are easy to install and customize
- Excellent customer support and onboarding experience
Cons
- Entry-level pricing is high for very small businesses
- SMS credits may require additional costs
- Learning curve for advanced reporting filters