Custellence
Custellence is a visual customer journey mapping software that helps you create, share, and manage professional maps to improve customer experiences and drive cross-functional team collaboration.
Glasscubes
Glasscubes is a user-friendly collaboration platform providing secure file sharing, project management, and team communication tools to help businesses organize workflows and improve productivity within a centralized digital workspace.
Quick Comparison
| Feature | Custellence | Glasscubes |
|---|---|---|
| Website | custellence.com | glasscubes.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $35/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2009 |
| Headquarters | Stockholm, Sweden | London, UK |
Overview
Custellence
Custellence is a dedicated journey mapping tool designed to help you visualize the entire customer experience in a professional, structured way. Instead of struggling with static slide decks or messy whiteboards, you can build dynamic maps that connect high-level stages with granular user actions, emotional curves, and internal processes. It allows you to move from simple sketches to detailed service blueprints without losing clarity.
You can easily invite your team to collaborate in real-time, ensuring everyone stays aligned on customer pain points and opportunities. The platform is built for CX professionals, service designers, and product managers who need to communicate complex journeys to stakeholders. By centralizing your maps in one workspace, you turn one-off workshops into living documents that drive actual change across your organization.
Glasscubes
Glasscubes provides you with a secure, centralized workspace where your team can collaborate on projects and share files without the clutter of endless email chains. You can create dedicated spaces for different departments or specific client projects, ensuring everyone has access to the right information at the right time. It simplifies complex workflows by combining document management, task tracking, and team communication into one intuitive interface.
You can use the platform to build custom client portals, allowing you to securely exchange sensitive data and maintain a professional brand image. Whether you are managing a small internal team or coordinating with external partners, it helps you maintain a single version of the truth for all your documents and tasks. The software is particularly effective for organizations in regulated industries that require high levels of data security and information governance.
Overview
Custellence Features
- Flexible Map Editor Build complex journey maps and service blueprints using a drag-and-drop interface that keeps your rows and columns perfectly aligned.
- Emotional Curves Visualize user satisfaction levels across the journey with built-in lane types that track highs and lows of the customer experience.
- Real-time Collaboration Invite your teammates to co-create maps simultaneously and use comments to discuss specific touchpoints or improvement ideas.
- Image and File Support Add visual context to your maps by uploading screenshots, photos, or documents directly into specific journey steps.
- Sub-map Linking Connect different maps together to create a hierarchy, allowing you to drill down from high-level overviews into detailed sub-processes.
- Professional Exporting Share your work with stakeholders by exporting high-resolution PDFs or images that maintain clarity even at large scales.
Glasscubes Features
- Secure File Sharing. Upload and share large files securely with your team and clients while maintaining full version control and audit trails.
- Task Management. Assign tasks to team members, set deadlines, and track project progress visually using interactive Gantt charts and task lists.
- White-Label Portals. Create professional client portals featuring your own branding and logo to provide a seamless experience for your external partners.
- Team Communication. Post announcements, start discussions, and poll your team members to make collective decisions faster within a centralized activity feed.
- Document Approval. Streamline your review process by requesting formal approvals on documents and tracking the status of every sign-off automatically.
- Full-Text Search. Find exactly what you need instantly by searching through the content of every document, comment, and task in your workspace.
Pricing Comparison
Custellence Pricing
- 1 active map
- Unlimited viewers
- Standard map elements
- Real-time collaboration
- Community support
- Everything in Free, plus:
- Unlimited maps
- Sub-maps and linking
- Private maps
- Advanced export options
- Priority support
Glasscubes Pricing
- 5 users included
- 20GB of storage
- Unlimited workspaces
- Standard security
- Online support
- Mobile app access
- Everything in Team, plus:
- 10 users included
- 50GB of storage
- White-labeling options
- Advanced reporting
- Priority email support
Pros & Cons
Custellence
Pros
- Extremely intuitive interface specifically built for journey mapping
- Keeps complex maps organized and visually clean automatically
- Excellent for real-time remote collaboration during workshops
- Generous free tier for individual practitioners and students
Cons
- Limited integrations with external data sources like CRM
- Lacks advanced data visualization for quantitative metrics
- Mobile experience is limited compared to the desktop version
Glasscubes
Pros
- Extremely intuitive interface requires almost no user training
- Excellent customer support with very fast response times
- Highly secure environment suitable for sensitive government data
- Easy to set up custom branded client portals
Cons
- Mobile app has fewer features than desktop version
- Limited native integrations compared to larger competitors
- Notification settings can be overwhelming if not configured
- Gantt charts lack some advanced project scheduling depth