Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
GoTo Connect
GoTo Connect is an all-in-one communications software that integrates business VOIP phone systems, video conferencing, and text messaging into a single interface to help your team stay connected from anywhere.
Quick Comparison
| Feature | Aircall | GoTo Connect |
|---|---|---|
| Website | aircall.io | go-to.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $27/month |
| FREE Trial | ✓ 7 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2003 |
| Headquarters | Paris, France | Boston, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
GoTo Connect
GoTo Connect provides you with a unified platform for all your business communication needs. You can handle professional phone calls, host high-definition video meetings, and send team messages from a single application on your computer or mobile device. It eliminates the need for multiple expensive subscriptions by combining your phone system with robust collaboration tools.
You can easily manage your call routing with a visual dial plan editor, ensuring your customers always reach the right person. The platform is designed for businesses of all sizes, from small local shops to large distributed enterprises, who need a reliable way to stay reachable. By moving your communications to the cloud, you gain the flexibility to work from the office, home, or on the road without missing a beat.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
GoTo Connect Features
- Visual Dial Plan Editor. Design your call routing with a simple drag-and-drop interface to ensure callers reach the right department every time.
- HD Video Conferencing. Host face-to-face meetings with up to 250 participants and share your screen with a single click for better collaboration.
- Virtual Fax. Send and receive faxes directly from your desktop or mobile device without ever needing a physical fax machine.
- Mobile and Desktop Apps. Take your business extension with you anywhere using native apps that keep your personal and professional numbers separate.
- Real-time Analytics. Monitor call volumes and wait times with visual dashboards to help you make better staffing decisions for your team.
- Business Texting. Send and receive SMS messages using your professional business number to stay in touch with clients on their terms.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
GoTo Connect Pricing
- 1 local or toll-free number
- Basic call routing
- Video conferencing (up to 4 people)
- Team messaging and SMS
- Mobile and desktop apps
- Everything in Basic, plus:
- Unlimited extensions
- Video conferencing (up to 250 people)
- International calling to 50+ countries
- Call recording and voicemail-to-email
- Visual dial plan editor
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
GoTo Connect
Pros
- Extremely easy to set up and configure extensions
- Visual dial plan editor is highly intuitive
- Reliable call quality even on mobile data
- Excellent customer support during the onboarding process
- Consolidates multiple communication tools into one bill
Cons
- Mobile app can occasionally drain battery quickly
- Reporting features feel basic for enterprise needs
- Initial learning curve for the administrative portal
- Price point is higher than some budget competitors